#FactCheck - Edited Video Falsely Claims as an attack on PM Netanyahu in the Israeli Senate

Introduction

The use of digital information and communication technologies for healthcare access has been on the rise in recent times. Mental health care is increasingly being provided through online platforms by remote practitioners, and even by AI-powered chatbots, which use natural language processing (NLP) and machine learning (ML) processes to simulate conversations between the platform and a user. Thus, AI chatbots can provide mental health support from the comfort of the home, at any time of the day, via a mobile phone.  While this has great potential to enhance the mental health care ecosystem, such chatbots can present technical and ethical challenges as well.

Background

According to the WHO’s World Mental Health Report of 2022, every 1 in 8 people globally is estimated to be suffering from some form of mental health disorder. The need for mental health services worldwide is high but the supply of a care ecosystem is inadequate both in terms of availability and quality. In India, it is estimated that there are only 0.75 psychiatrists per 100,000 patients and only 30% of the mental health patients get help. Considering the slow thawing of social stigma regarding mental health, especially among younger demographics and support services being confined to urban Indian centres, the demand for a telehealth market is only projected to grow. This paves the way for, among other tools, AI-powered chatbots to fill the gap in providing quick, relatively inexpensive, and easy access to mental health counseling services.

Challenges

Users who seek mental health support are already vulnerable, and AI-induced oversight can exacerbate distress due to some of the following reasons: 

1. Inaccuracy: Apart from AI’s tendency to hallucinate data, chatbots may simply provide incorrect or harmful advice since they may be trained on data that is not representative of the specific physiological and psychological propensities of various demographics. 
2. Non-Contextual Learning: The efficacy of mental health counseling often relies on rapport-building between the service provider and client, relying on circumstantial and contextual factors. Machine learning models may struggle with understanding interpersonal or social cues, making their responses over-generalised. 
3. Reinforcement of Unhelpful Behaviors: In some cases, AI chatbots, if poorly designed, have the potential to reinforce unhealthy thought patterns. This is especially true for complex conditions such as OCD, treatment for which requires highly specific therapeutic interventions. 
4. False Reassurance: Relying solely on chatbots for counseling may create a partial sense of safety, thereby discouraging users from approaching professional mental health support services. This could reinforce unhelpful behaviours and exacerbate the condition. 
5. Sensitive Data Vulnerabilities: Health data is sensitive personal information. Chatbot service providers will need to clarify how health data is stored, processed, shared, and used. Without strong data protection and transparency standards, users are exposed to further risks to their well-being. 

Way Forward

1. Addressing Therapeutic Misconception: A lack of understanding of the purpose and capabilities of such chatbots, in terms of care expectations and treatments they can offer, can jeopardize user health. Platforms providing such services should be mandated to lay disclaimers about the limitations of the therapeutic relationship between the platform and its users in a manner that is easy to understand. 
2. Improved Algorithm Design: Training data for these models must undertake regular updates and audits to enhance their accuracy, incorporate contextual socio-cultural factors for profile analysis, and use feedback loops from customers and mental health professionals. 
3. Human Oversight: Models of therapy where AI chatbots are used to supplement treatment instead of replacing human intervention can be explored. Such platforms must also provide escalation mechanisms in cases where human-intervention is sought or required. 

Conclusion

It is important to recognize that so far, there is no substitute for professional mental health services. Chatbots can help users gain awareness of their mental health condition and play an educational role in this regard, nudging them in the right direction, and provide assistance to both the practitioner and the client/patient. However, relying on this option to fill gaps in mental health services is not enough. Addressing this growing —and arguably already critical— global health crisis requires dedicated public funding to ensure comprehensive mental health support for all. 

Sources 

• https://www.who.int/news/item/17-06-2022-who-highlights-urgent-need-to-transform-mental-health-and-mental-health-care 
• https://health.economictimes.indiatimes.com/news/industry/mental-healthcare-in-india-building-a-strong-ecosystem-for-a-sound-mind/105395767#:~:text=Indian%20mental%20health%20market%20is,access%20to%20better%20quality%20services. 
• https://www.frontiersin.org/journals/digital-health/articles/10.3389/fdgth.2023.1278186/full 

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Introduction

The ongoing armed conflict between Israel and Hamas/ Palestine is in the news all across the world. The latest conflict was triggered by unprecedented attacks against Israel by Hamas militants on October 7, killing thousands of people. Israel has launched a massive counter-offensive against the Islamic militant group. Amid the war, the bad information and propaganda spreading on various social media platforms, tech researchers have detected a network of 67 accounts that posted false content about the war and received millions of views. The ‘European Commission’ has sent a letter to Elon Musk, directing them to remove illegal content and disinformation; otherwise, penalties can be imposed. The European Commission has formally requested information from several social media giants on their handling of content related to the Israel-Hamas war. This widespread disinformation impacts and triggers the nature of war and also impacts the world and affects the goodwill of the citizens. The bad group, in this way, weaponise the information and fuels online hate activity, terrorism and extremism, flooding political polarisation with hateful content on social media. Online misinformation about the war is inciting extremism, violence, hate and different propaganda-based ideologies. The online information environment surrounding this conflict is being flooded with disinformation and misinformation, which amplifies the nature of war and too many fake narratives and videos are flooded on social media platforms.

Response of social media platforms 

As there is a proliferation of online misinformation and violent content surrounding the war, It imposes a question on social media companies in terms of content moderation and other policy shifts.  It is notable that Instagram, Facebook and X(Formerly Twitter) all have certain features in place giving users the ability to decide what content they want to view. They also allow for limiting the potentially sensitive content from being displayed in search results.

The experts say that It is of paramount importance to get a sort of control in this regard and define what is permissible online and what is not, Hence, what is required is expertise to determine the situation, and most importantly, It requires robust content moderation policies. 

During wartime, people who are aggrieved or provoked are often targeted by this internet disinformation that blends ideological beliefs and spreads conspiracy theories and hatred. This is not a new phenomenon, it is often observed that disinformation-spreading groups emerged and became active during such war and emergency times and spread disinformation and propaganda-based ideologies and influence the society at large by misrepresenting the facts and planted stories. Social media has made it easier to post user-generated content without properly moderating it. However, it is a shared responsibility of tech companies, users, government guidelines and policies to collectively define and follow certain mechanisms to fight against disinformation and misinformation.  

Digital Services Act (DSA)

The newly enacted EU law, i.e. Digital Services Act, pushes various larger online platforms to prevent posts containing illegal content and also puts limits on targeted advertising. DSA enables to challenge the of illegal online content and also poses requirements to prevent misinformation and disinformation and ensure more transparency over what the users see on the platforms. Rules under the DSA cover everything from content moderation & user privacy to transparency in operations. DSA is a landmark EU legislation moderating online platforms.  Large tech platforms are now subject to content-related regulation under this new EU law ‘The Digital Services Act’, which also requires them to prevent the spread of misinformation and disinformation and overall ensure a safer online environment.

Indian Scenario

The Indian government introduced the Intermediary Guidelines (Intermediary Guidelines and Digital Media Ethics Code) Rules, updated in 2023 which talks about the establishment of a "fact check unit" to identify false or misleading online content. Digital Personal Data Protection, 2023 has also been enacted which aims to protect personal data. The upcoming Digital India bill is also proposed to be tabled in the parliament, this act will replace the current Information & Technology Act, of 2000. The upcoming Digital India bill can be seen as future-ready legislation to strengthen India’s current cybersecurity posture. It will comprehensively deal with the aspects of ensuring privacy, data protection, and fighting growing cyber crimes in the evolving digital landscape and ensuring a safe digital environment. Certain other entities including civil societies are also actively engaged in fighting misinformation and spreading awareness for safe and responsible use of the Internet. 

Conclusion:

The widespread disinformation and misinformation content amid the Israel-Hamas war showcases how user-generated content on social media shows you the illusion of reality. There is widespread misinformation, misleading content or posts on social media platforms, and misuse of new advanced AI technologies that even make it easier for bad actors to create synthetic media content. It is also notable that social media has connected us like never before. Social media is a great platform with billions of active social media users around the globe, it offers various conveniences and opportunities to individuals and businesses. It is just certain aspects that require the attention of all of us to prevent the bad use of social media. The social media platforms and regulatory authorities need to be vigilant and active in clearly defining and improving the policies for content regulation and safe and responsible use of social media which can effectively combat and curtail the bad actors from misusing social media for their bad motives. As a user, it's the responsibility of users to exercise certain duties and promote responsible use of social media. With the increasing penetration of social media and the internet, misinformation is rampant all across the world and remains a global issue which needs to be addressed properly by implementing strict policies and adopting best practices to fight the misinformation. Users are encouraged to flag and report misinformative or misleading content on social media and should always verify it from authentic sources. Hence creating a safer Internet environment for everyone.

References:

• https://abcnews.go.com/US/experts-fear-hate-extremism-social-media-israel-hamas-war/story?id=104221215
• https://edition.cnn.com/2023/10/14/tech/social-media-misinformation-israel-hamas/index.html
• https://www.nytimes.com/2023/10/13/business/israel-hamas-misinformation-social-media-x.html
• https://www.africanews.com/2023/10/24/fact-check-misinformation-about-the-israel-hamas-war-is-flooding-social-media-here-are-the//
• https://www.theverge.com/23845672/eu-digital-services-act-explained

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The Rise of Tech Use Amongst Children

Technology today has become an invaluable resource for children, as a means to research issues, be informed about events, gather data, and share views and experiences with others. Technology is no longer limited to certain age groups or professions: children today are using it for learning & entertainment, engaging with their friends, online games and much more. With increased digital access, children are also exposed to online mis/disinformation and other forms of cyber crimes, far more than their parents, caregivers, and educators were in their childhood or are, even in the present. Children are particularly vulnerable to mis/disinformation due to their still-evolving maturity and cognitive capacities. The innocence of the youth is a major cause for concern when it comes to digital access because children simply do not possess the discernment and caution required to be able to navigate the Internet safely. They are active users of online resources and their presence on social media is an important factor of social, political and civic engagement but young people and children often lack the cognitive and emotional capacity needed to distinguish between reliable and unreliable information. As a result, they can be targets of mis/disinformation. ‘A UNICEF survey in 10 countries’[1] reveals that up to three-quarters of children reported feeling unable to judge the veracity of the information they encounter online.

Social media has become a crucial part of children's lives, with them spending a significant time on digital platforms such as Youtube, Facebook, Instagram and more. All these platforms act as source of news, educational content, entertainment, peer communication and more. These platforms host a variety of different kinds of content across a diverse range of subject matters, and each platform’s content and privacy policies are different. Despite age restrictions under the Children's Online Privacy Protection Act (COPPA), and other applicable laws, it is easy for children to falsify their birth date or use their parent's accounts to access content which might not be age-appropriate. 

The Impact of Misinformation on Children

In virtual settings, inaccurate information can come in the form of text, images, or videos shared through traditional and social media channels. In this age, online misinformation is a significant cause for concern, especially with children, because it  can cause anxiety, damage self-esteem, shape beliefs, and skewing their worldview/viewpoints. It can distort children's understanding of reality, hinder their critical thinking skills, and cause confusion and cognitive dissonance. The growing infodemic can even cause an overdose of information. Misinformation can also influence children's social interactions, leading to misunderstandings, conflicts, and mistrust among peers. Children from low literacy backgrounds are more susceptible to fabricated content. Mis/disinformation can exacerbate social divisions amongst peers and lead to unwanted behavioural patterns. Sometimes even children themselves can unwittingly spread/share misinformation. Therefore, it is important to educate & empower children to build cognitive defenses against online misinformation risks, promote media literacy skills, and equip them with the necessary tools to critically evaluate online information.

CyberPeace Policy Wing Recommendations

1. Role of Parents & Educators to Build Cognitive Defenses

One way parents shape their children's values, beliefs and actions is through modelling. Children observe how their parents use technology, handle challenging situations, and make decisions. For example, parents who demonstrate honesty, encourage healthy use of social media and show kindness and empathy are more likely to raise children who hold these qualities in high regard. Hence parents/educators play an important role in shaping the minds of their young charges and their behaviours, whether in offline or online settings. It is important for parents/educators to realise that they must pay close attention to how online content consumption is impacting the cognitive skills of their child. Parents/educators should educate children about authentic sources of information. This involves instructing children on the importance of using reliable, credible sources to utilise while researching on any topic of study or otherwise, and using verification mechanisms to test suspected information., This may sound like a challenging ideal to meet, but the earlier we teach children about Prebunking and Debunking strategies and the ability to differentiate between fact and misleading information, the sooner we can help them build cognitive defenses so that they may use the Internet safely. Hence it becomes paramount important for parents/educators to require children to question the validity of information, verify sources, and critically analyze content. Developing these skills is essential for navigating the digital world effectively and making informed decisions.

2. The Role of Tech & Social Media Companies to Fortify their Steps in Countering Misinformation

Is worth noting that all major tech/social media companies have privacy policies in place to discourage any spread of harmful content or misinformation. Social media platforms have already initiated efforts to counter misinformation by introducing new features such as adding context to content, labelling content, AI watermarks and collaboration with civil society organisations to counter the widespread online misinformation. In light of this, social media platforms must prioritise both the designing and the practical implementation aspects of policy development and deployment to counter misinformation strictly. These strategies can be further improved upon  through government support and regulatory controls. It is recommended that social media platforms must further increase their efforts to counter increasing spread of online mis/disinformation and apply advanced techniques to counter misinformation including filtering, automated removal, detection and prevention, watermarking, increasing reporting mechanisms, providing context to suspected content, and promoting authenticated/reliable sources of information.

Social media platforms should consider developing children-specific help centres that host educational content in attractive, easy-to-understand formats so that children can learn about misinformation risks and tactics, how to spot red flags and how to increase their information literacy and protect themselves and their peers. Age-appropriate, attractive and simple content can go a long way towards fortifying young minds and making them aware and alert without creating fear. 

3. Laws and Regulations

It is important that the government and the social media platforms work in sync to counteract misinformation. The government must consult with the concerned platforms and enact rules and regulations which strengthen the platform’s age verification mechanisms at the sign up/ account creation stage whilst also respecting user privacy. Content moderation, removal of harmful content, and strengthening reporting mechanisms all are important factors which must be prioritised at both the regulatory level and the platform operational level. Additionally, in order to promote healthy and responsible use of technology by children, the government should collaborate with other institutions to design information literacy programs at the school level. The government must make it a key priority to work with civil society organisations and expert groups that run programs to fight misinformation and co-create  a safe cyberspace for everyone, including children. 

4. Expert Organisations and Civil Societies

Cybersecurity experts and civil society organisations possess the unique blend of large scale impact potential and technical expertise. We have the ability to educate and empower huge numbers, along with the skills and policy acumen needed to be able to not just make people aware of the problem but also teach them how to solve it for themselves. True, sustainable solutions to any social concern only come about when capacity-building and empowerment are at the heart of the initiative. Programs that prioritise resilience, teach Prebunking and Debunking and are able to understand the unique concerns, needs and abilities of children and design solutions accordingly are the best suited to implement the administration’s mission to create a safe digital society. 

Final Words 

Online misinformation significantly impacts child development and can hinder their cognitive abilities, color their viewpoints, and cause confusion and mistrust. It is important that children are taught not just how to use technology but how to use it responsibly and positively. This education can begin at a very young age and parents, guardians and educators can connect with CyberPeace and other similar initiatives on how to define age-appropriate learning milestones. Together, we can not only empower children to be safe today, but also help them develop into netizens who make the world even safer for others tomorrow. 

References:

• [1] Digital misinformation / disinformation and children
• [2] Children's Privacy | Federal Trade Commission

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