#FactCheck - Afghan Cricket Team's Chant Misrepresented in Viral Video

Introduction

The hospitality industry is noted to be one of the industries most influenced by technology. Hotels, restaurants, and travel services are increasingly reliant on digital technologies to automate core operations and customer interactions. The shift to electronic modes of conducting business has made the industry a popular target for cyber threats. In light of increasing cyber threats, safeguarding personal and sensitive personal data on the part of the hospitality industry becomes significant not only from a customer standpoint but also from an organisational and legal perspective.

Role of cybersecurity in the hospitality industry

A hospitality industry-based entity (“HI entity”) deploys several technologies not only to automate operations but to also deliver excellent customer experiences. Technologies such as IoTs that enable smart controls in rooms, Point-of-Sale systems that manage reservations, Call Accounting Systems that track and record customer calls, keyless entry systems, and mobile apps that facilitate easy booking and service requests are popularly used in addition to operative technologies such as Property Management Systems, Hotel Accounting Systems, Local Area Networks (LAN).{1} These technologies collect vast volumes of data daily due to the nature of operations. Such data necessarily includes personal information such as names, addresses, phone numbers, email IDs etc. and sensitive information such as gender, bank account and payment details, health information pertaining to food allergens etc. Resultantly, the breach and loss of such critical data impacts customer trust and loyalty and in turn, their retention within the business. Lack of adequate cybersecurity measures also impacts the reputation and goodwill of an HI entity since customers are more likely to opt for establishments that prioritise the protection of their data. In 2022, cybercriminals syphoned 20GB of internal documents and customer data from Marriott Hotels, which included credit card information and staff information such as wage data, corporate card number and even a personnel assessment file. A much larger breach was seen in 2018, where 383 million booking records and 5.3 million unencrypted passport numbers were stolen from Marriott’s servers.{2}

Cybersecurity is also central to safeguarding trade secrets and key confidential trade information. An estimate of US $6 trillion per year on average amounts to losses generated from cybercrimes.{3} The figure, however, does not include the cost of breach, expenses related to incident response, legal fees, regulatory fines etc which may be significantly higher for a HI entity when loss of potential profits is factored in.

Cybersecurity is also central from a legal standpoint. Legal provisions in various jurisdictions mandate the protection of guest data. In India, the Digital Personal Data Protection Act 2023, imposes a penalty of up to Rs. 50 Crores on a breach in observing obligations to take reasonable security safeguards to prevent personal data breach.{4} Similarly, the General Data Protection Regulation (GDPR) of the European Union also has guidelines for protecting personal data. Several other industry-specific rules, such as those pertaining to consumer protection,  may also be applicable.

Breaches and Mitigation

There are several kinds of cyber security threats faced by an HI entity. “Fake Booking” is a popular method of cyber attack, whereby attackers build and design a website that is modelled exactly after the hotel’s legitimate website. Many customers end up using such malicious phishing websites thereby exposing their personal and sensitive personal data to threats. Additionally, the provision of free wifi within hotel premises, usually accessible freely to the public, implies that a malicious actor may introduce viruses and updates bearing malware. Other common cyber threats include denial of service (DoS) attacks, supply chain attacks, ransomware threats, SQL injection attacks (a type of attack where malicious code is inserted into a database to manipulate data and gain access to information), buffer overflow or buffer overrun (when the amount of data exceeds its storage capacity, implying that the excess data overflows into other memory locations and corrupt or overwrites data in those locations). 

One of the best ways to manage data breaches is to leverage newer technologies that operate on a “privacy by design” model. An HI entity must deploy web application firewalls (WAF) that differ from regular firewalls since they can filter the content of specific web applications and prevent cyber attacks. Another method to safeguard data is by deploying a digital certificate which binds a message/instruction to the owner/generator of the message. This is useful in preventing any false claims fraud by customers. Digital certificates may be deployed on distributed ledger technologies such as blockchain, that are noted for their immutability, transparency and security. Self-sovereign identities or Identifiers (SSI) are also a security use-concept of blockchain whereby individuals own and control their personal data, thereby eliminating reliance on central authorities.{5} In the hospitality industry, SSIs enhance cybersecurity by securely storing identity-related information on a decentralised network, thereby reducing the risk of data breaches. Users can selectively share their information, ensuring privacy and minimising data exposure. This approach not only protects guests' personal details but also streamlines authentication processes, making interactions safer and more efficient.

From a less technical standpoint, cybersecurity insurance may be opted for by a hotel to secure themselves and customer information against breach. Through such insurance, a hotel may cover the liability that arises from breaches caused by both first- and third-party actions.{6} Additionally, Payment Cards Industry Data Security Standards should be adhered to, since these standards ensure that businesses should apply best practices when processing credit card data through optimised security. Employee training and upskilling in basic, practical cybersecurity measures and good practices is also a critical component of a comprehensive cybersecurity strategy.

References:

• [1]  The Growing Importance of Cybersecurity in the Hospitality Industry”, Alfatec, 11 September 2023 https://www.alfatec.ai/academy/resource-library/the-growing-importance-of-cybersecurity-in-the-hospitality-industry
• [2]  Vigliarolo, Brandon, “Marriott Hotels admit to third data breach in 4 years”, 6 July 2022 https://www.theregister.com/2022/07/06/marriott_hotels_suffer_yet_another/#:~:text=In%20the%20case%20of%20the,of%20an%20individual%20organization%20ever. 

• [3] Shabani, Neda & Munir, Arslan. (2020). A Review of Cyber Security Issues in the Hospitality Industry. 10.1007/978-3-030-52243-8_35. https://www.researchgate.net/publication/342683038_A_Review_of_Cyber_Security_Issues_in_Hospitality_Industry/citation/download    
• [4] The Digital Personal Data Protection Act 2023 https://www.meity.gov.in/writereaddata/files/Digital%20Personal%20Data%20Protection%20Act%202023.pdf 
• [5]  “What is self-sovereign identity?”, Sovrin, 6 December 2018 https://sovrin.org/faq/what-is-self-sovereign-identity/ 
• [6] Yasar, Kinza, “Cyber Insurance”, Tech Target https://www.techtarget.com/searchsecurity/definition/cybersecurity-insurance-cybersecurity-liability-insurance 

Introduction

The Union Minister of Information and Broadcasting Ashwini Vaishnaw addressed the Press Council of India on the occasion of National Press Day regarding emergent concerns in the digital media and technology landscape. Union Minister of Information and Broadcasting Ashwini Vaishnaw has identified four major challenges facing news media in India, including fake news, algorithmic bias, artificial intelligence, and fair compensation. He emphasized the need for greater accountability and fairness from Big Tech to combat misinformation and protect democracy. Vaishnaw argued that platforms do not verify information posted online, leading to the spread of false and misleading information. He called on online platforms and Big Tech to combat misinformation and protect democracy.

Key Concerns Highlighted by Union Minister Ashwini Vaishnaw 

1. Misinformation: Due to India's unique sensitivities, digital platforms should adopt country-specific responsibilities and metrics. The Minister also questioned the safe harbour principle, which shields platforms from liability for user-generated content. 
2. Algorithmic Biases: The prioritisation of viral content, which is often divisive, by social media algorithms can have serious implications on societal peace. 
3. Impact of AI on intellectual Property: The training of AI on pre-existing datasets presents the ethical challenge of robbing original creators of their rights to their intellectual property
4. Fair compensation: Traditional news media is increasingly facing financial strain since news consumption is shifting rapidly to social media platforms, creating uneven compensation dynamics.

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Cyberpeace Insights 

1. Misinformation: Marked by routine upheavals and moral panics, Indian society is vulnerable to the severe impacts of fake news, including mob violence, political propaganda, health misinformation and more. Inspired by the EU's Digital Services Act, 2022, and other related legislation that addresses hate speech and misinformation, the Indian Minister has called for revisiting the safe harbour protection under Section 79 of the IT Act, 2000. However, any legislation on misinformation must strike a balance between protecting the fundamental rights to freedom of speech, and privacy while safeguarding citizens from its harmful effects.
2. Algorithmic Biases: Social media algorithms are designed to boost user engagement since this increases advertisement revenue. This leads to the creation of filter bubbles- exposure to personalized information online and echo chambers interaction with other users with the same opinions that align with their worldview. These phenomena induce radicalization of views, increase intolerance fuel polarization in public discourse, and trigger the spread of more misinformation. Tackling this requires algorithmic design changes such as disincentivizing sensationalism, content labelling, funding fact-checking networks, etc. to improve transparency. 
3. Impact of AI on Intellectual Property: AI models are trained on data that may contain copyrighted material. It can lead to a loss of revenue for primary content creators, while tech companies owning AI models may financially benefit disproportionately by re-rendering their original works. Large-scale uptake of AI models will significantly impact fields such as advertising, journalism, entertainment, etc by disrupting their market. Managing this requires a push for Ethical AI regulations and the protection of original content creators. 

Conclusion: Charting a Balanced Path

The socio-cultural and economic fabric of the Indian subcontinent is not only distinct from the rest of the world but has cross-cutting internal diversities, too. Its digital landscape stands at a crossroads as rapid global technological advancements present increasing opportunities and challenges. In light of growing incidents of misinformation on social media platforms, it is also crucial that regulators consider framing rules that encourage and mandate content verification mechanisms for online platforms, incentivizing them to adopt advanced AI-driven fact-checking tools and other relevant measures. Additionally, establishing public-private partnerships to monitor misinformation trends is crucial to rapidly debunking viral falsehoods. However ethical concerns and user privacy should be taken into consideration while taking such steps. Addressing misinformation requires a collaborative approach that balances platform accountability, technological innovation, and the protection of democratic values.

Sources

1. https://www.indiatoday.in/india/story/news-media-4-challenges-ashwini-vaishnaw-national-press-day-speech-big-tech-fake-news-algorithm-ai-2634737-2024-11-17
2. https://ec.europa.eu/commission/presscorner/detail/en/ip_24_881
3. https://www.legaldive.com/news/digital-services-act-dsa-eu-misinformation-law-propaganda-compliance-facebook-gdpr/691657/ 
4. https://www.fondationdescartes.org/en/2020/07/filter-bubbles-and-echo-chambers/ ‍
5. https://www.google.com/searchq=News+Media+Bargaining+Code&oq=News+Media+Bargaining+Code&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQABiABDIHCAIQABiABDIHCAMQABiABDIHCAQQABiABDIHCAUQABiABDIICAYQABgWGB4yCAgHEAAYFhgeMggICBAAGBYYHjIICAkQABgWGB7SAQcyMjVqMGo3qAIIsAIB&sourceid=chrome&ie=UTF-8

Introduction

The rapid advancement of artificial intelligence (AI) technology has sparked intense debates and concerns about its potential impact on humanity. Sam Altman, CEO of AI research laboratory OpenAI, and Altman, known as the father of ChatGPT, an AI chatbot, hold a complex position, recognising both the existential risks AI poses and its potential benefits. In a world tour to raise awareness about AI risks, Altman advocates for global cooperation to establish responsible guidelines for AI development. Artificial intelligence has become a topic of increasing interest and concern as technology advances. Developing sophisticated AI systems raises many ethical questions, including whether they will ultimately save or destroy humanity.

Addressing Concerns

Altman engages with various stakeholders, including protesters who voice concerns about the race toward artificial general intelligence (AGI). Critics argue that focusing on safety rather than pushing AGI development would be a more responsible approach. Altman acknowledges the importance of safety progress but believes capability progress is necessary to ensure safety. He advocates for a global regulatory framework similar to the International Atomic Energy Agency, which would coordinate research efforts, establish safety standards, monitor computing power dedicated to AI training, and possibly restrict specific approaches.

Risks of AI Systems

While AI holds tremendous promise, it also presents risks that must be carefully considered. One of the major concerns is the development of artificial general intelligence (AGI) without sufficient safety precautions. AGI systems with unchecked capabilities could potentially pose existential risks to humanity if they surpass human intelligence and become difficult to control. These risks include the concentration of power, misuse of technology, and potential for unintended consequences.

There are also fears surrounding AI systems’ impact on employment. As machines become more intelligent and capable of performing complex tasks, there is a risk that many jobs will become obsolete. This could lead to widespread unemployment and economic instability if steps are not taken to prepare for this shift in the labour market.

While these risks are certainly caused for concern, it is important to remember that AI systems also have tremendous potential to do good in the world. By carefully designing these technologies with ethics and human values in mind, we can mitigate many of the risks while still reaping the benefits of this exciting new frontier in technology.

Open AI Systems and Chatbots

Open AI systems like ChatGPT and chatbots have gained popularity due to their ability to engage in natural language conversations. However, they also come with risks. The reliance on large-scale training data can lead to biases, misinformation, and unethical use of AI. Ensuring open AI systems’ safety and responsible development mitigates potential harm and maintains public trust.

The Need for Global Cooperation

Sam Altman and other tech leaders emphasise the need for global cooperation to address the risks associated with AI development. They advocate for establishing a global regulatory framework for superintelligence. Superintelligence refers to AGI operating at an exceptionally advanced level, capable of solving complex problems that have eluded human comprehension. Such a framework would coordinate research efforts, enforce safety standards, monitor computing power, and potentially restrict specific approaches. International collaboration is essential to ensure responsible and beneficial AI development while minimising the risks of misuse or unintended consequences.

Can AI Systems Make the World a Better Place: Benefits of AI Systems

AI systems hold many benefits that can greatly improve human life. One of the most significant advantages of AI is its ability to process large amounts of data at a rapid pace. In industries such as healthcare, this has allowed for faster diagnoses and more effective treatments. Another benefit of AI systems is their capacity to learn and adapt over time. This allows for more personalised experiences in areas such as customer service, where AI-powered chatbots can provide tailored solutions based on an individual’s needs. Additionally, AI can potentially increase efficiency in various industries, from manufacturing to transportation. By automating repetitive tasks, human workers can focus on higher-level tasks that require creativity and problem-solving skills. Overall, the benefits of AI systems are numerous and promising for improving human life in various ways.

We must remember the impact of AI on education. It has already started to show its potential by providing personalised learning experiences for students at all levels. With the help of AI-driven systems like intelligent tutoring systems (ITS), adaptive learning technologies (ALT), and educational chatbots, students can learn at their own pace without feeling overwhelmed or left behind.

While there are certain risks associated with the development of AI systems, there are also numerous opportunities for them to make our world a better place. By harnessing the power of these technologies for good, we can create a brighter future for ourselves and generations to come.

Conclusion

The AI revolution presents both extraordinary opportunities and significant challenges for humanity. The benefits of AI, when developed responsibly, have the potential to uplift societies, improve quality of life, and address long-standing global issues. However, the risks associated with AGI demand careful attention and international cooperation. Governments, researchers, and industry leaders must work together to establish guidelines, safety measures, and ethical standards to navigate the path toward AI systems that serve humanity’s best interests and safeguard against potential risks. By taking a balanced approach, we can strive for a future where AI systems save humanity rather than destroy it.