#FactCheck - Edited Video of ‘India-India’ Chants at Republican National Convention

Introduction

The Telecom Regulatory Authority of India (TRAI) issued a consultation paper titled “Encouraging Innovative Technologies, Services, Use Cases, and Business Models through Regulatory Sandbox in Digital Communication Sector. The paper presents a draft sandbox structure for live testing of new digital communication products or services in a regulated environment. TRAI seeks comments from stakeholders on several parts of the framework.

What is digital communication?

Digital communication is the use of internet tools such as email, social media messaging, and texting to communicate with other people or a specific audience. Even something as easy as viewing the content on this webpage qualifies as digital communication.

Aim of Paper

• Frameworks are intended to support regulators’ desire for innovation while also ensuring economic resilience and consumer protection. Considering this, the Department of Telecom (DoT) asked TRAI to offer recommendations on a regulatory sandbox framework. TRAI approaches the issue with the goal of encouraging creativity and hastening the adoption of cutting-edge digital communications technologies.
• Artificial intelligence, the Internet of Things, edge computing, and other emerging technologies are revolutionizing how we connect, communicate, and access information, driving the digital communication sector to rapidly expand. To keep up with this dynamic environment, an enabling environment for the development and deployment of novel technologies, services, use cases, and business models is required.
• The regulatory sandbox concept is becoming increasingly popular around the world as a means of encouraging innovation in a range of industries. A regulatory sandbox is a regulated environment in which businesses and innovators can test their concepts, commodities, and services while operating under changing restrictions.
• Regulatory Sandbox will benefit the telecom startup ecosystem by providing access to a real-time network environment and other data, allowing them to evaluate the reliability of new applications before releasing them to the market. Regulatory Sandbox also attempts to stimulate cross-sectoral collaboration for carrying out such testing by engaging the assistance of other ministries and departments in order to give the starting company with a single window for acquiring all clearances.

What is regulatory sandbox?

• A regulatory sandbox is a controlled regulatory environment in which new products or services are tested in real-time.
• It serves as a “safe space” for businesses because authorities may or may not allow certain relaxations for the sole purpose of testing.
• The sandbox enables the regulator, innovators, financial service providers, and clients to perform field testing in order to gather evidence on the benefits and hazards of new financial innovations, while closely monitoring and mitigating their risks.

What are the advantages of having a regulatory sandbox?

• Firstly, regulators obtain first-hand empirical evidence on the benefits and risks of emerging technologies and their implications, allowing them to form an informed opinion on the regulatory changes or new regulations that may be required to support useful innovation while mitigating the associated risks.
• Second, sandbox customers can evaluate the viability of a product without the need for a wider and more expensive roll-out. If the product appears to have a high chance of success, it may be authorized and delivered to a wider market more quickly.

Digital communication sector and Regulatory Sandbox

• Many countries’ regulatory organizations have built sandbox settings for telecom tech innovation.
• These frameworks are intended to encourage regulators’ desire for innovation while also promoting economic resilience and consumer protection.
• In this context, the Department of Telecom (DoT) had asked TRAI to give recommendations on a regulatory sandbox framework.
• Written comments on the drafting framework will be received until July 17, 2023, and counter-comments will be taken until August 1, 2023. The Authority’s goal in the digital communication industry is to foster creativity and expedite the use of emerging technologies such as artificial intelligence (AI), the Internet of Things (IoT), and edge computing. These technologies are changing the way individuals connect, engage, and access information, causing rapid changes in the industry.

Conclusion

According to TRAI, these technologies are changing how individuals connect, engage, and obtain information, resulting in significant changes in the sector.

The regulatory sandbox also wants to stimulate cross-sectoral collaboration for carrying out such testing by engaging the assistance of other ministries and departments in order to give the starting company with a single window for acquiring all clearances. The consultation paper covers some of the worldwide regulatory sandbox frameworks in use in the digital communication industry, as well as some of the frameworks in use inside the country in other sectors.

Introduction

According to a new McAfee survey, 88% of American customers believe that cybercriminals will utilize artificial intelligence to "create compelling online scams" over the festive period. In the meanwhile, 31% believe it will be more difficult to determine whether messages from merchants or delivery services are genuine, while 57% believe phishing emails and texts will be more credible. The study, which was conducted in September 2023 in the United States, Australia, India, the United Kingdom, France, Germany, and Japan, yielded 7,100 responses. Some people may decide to cut back on their online shopping as a result of their worries about AI; among those surveyed, 19% stated they would do so this year. 

In 2024, McAfee predicts a rise in AI-driven scams on social media, with cybercriminals using advanced tools to create convincing fake content, exploiting celebrity and influencer identities. Deepfake technology may worsen cyberbullying, enabling the creation of realistic fake content. Charity fraud is expected to rise, leveraging AI to set up fake charity sites. AI's use by cybercriminals will accelerate the development of advanced malware, phishing, and voice/visual cloning scams targeting mobile devices. The 2024 Olympic Games are seen as a breeding ground for scams, with cybercriminals targeting fans for tickets, travel, and exclusive content.

AI Scams' Increase on Social Media

Cybercriminals plan to use strong artificial intelligence capabilities to control social media by 2024. These applications become networking goldmines because they make it possible to create realistic images, videos, and audio. Anticipate the exploitation of influencers and popular identities by cybercriminals. 

AI-powered Deepfakes and the Rise in Cyberbullying

The negative turn that cyberbullying might take in 2024 with the use of counterfeit technology is one trend to be concerned about. This cutting-edge technique is freely accessible to youngsters, who can use it to produce eerily convincing synthetic content that compromises victims' privacy, identities, and wellness.

In addition to sharing false information, cyberbullies have the ability to alter public photographs and re-share edited, detailed versions, which exacerbates the suffering done to children and their families. The study issues a warning, stating that deepfake technology would probably cause online harassment to take a negative turn. With this sophisticated tool, young adults may now generate frighteningly accurate synthetic content in addition to using it for fun. The increasing severity of these deceptive pictures and phrases can cause serious, long-lasting harm to children and their families, impairing their identity, privacy, and overall happiness.

Evolvement of GenAI Fraud in 2023

We simply cannot get enough of these persistent frauds and fake emails. People in general are now rather adept at [recognizing] those that are used extensively. But if they become more precise, such as by utilizing AI-generated audio to seem like a loved one's distress call or information that is highly personal to the person,  users should be much more cautious about them. The rise in popularity of generative AIs brings with it a new wrinkle, as hackers can utilize these systems to refine their attacks:

• Writing communications more skillfully in order to deceive consumers into sending sensitive information, clicking on a link, or uploading a file.
• Recreate emails and business websites as realistically as possible to prevent arousing concern in the minds of the perpetrators.
• People's faces and voices can be cloned, and deepfakes of sounds or images can be created that are undetectable to the target audience. a problem that has the potential to greatly influence schemes like CEO fraud.
• Because generative AIs can now hold conversations, and respond to victims efficiently.
• Conduct psychological manipulation initiatives more quickly, with less money spent, and with greater complexity and difficulty in detecting them. AI generative already in use in the market can write texts, clone voices, or generate images and program websites.

AI Hastens the Development of Malware and Scams

Even while artificial intelligence (AI) has many uses, cybercriminals are becoming more and more dangerous with it. Artificial intelligence facilitates the rapid creation of sophisticated malware, illicit web pages, and plausible phishing and smishing emails. As these risks become more accessible, mobile devices will be attacked more frequently, with a particular emphasis on audio and visual impersonation schemes.

Olympic Games: A Haven for Scammers

The 2024 Olympic Games are seen as a breeding ground for scams, with cybercriminals targeting fans for tickets, travel, and exclusive content. Cybercriminals are skilled at profiting from big occasions, and the buzz that will surround the 2024 Olympic Games around the world will make it an ideal time for scams. Con artists will take advantage of customers' excitement by focusing on followers who are ready to purchase tickets, arrange travel, obtain special content, and take part in giveaways. During this prominent event, vigilance is essential to avoid an invasion of one's personal records and financial data. 

Development of McAfee’s own bot to assist users in screening potential scammers and authenticators for messages they receive

Precisely such kind of technology is under the process of development by McAfee. It's critical to emphasize that solving the issue is a continuous process. AI is being manipulated by bad actors and thus, one of the tricksters can pull off is to exploit the fact that consumers fall for various ruses as parameters to train advanced algorithms. Thus, the con artists may make use of the gadgets, test them on big user bases, and improve with time.

Conclusion

According to the McAfee report, 88% of American customers are consistently concerned about AI-driven internet frauds that target them around the holidays. Social networking poses a growing threat to users' privacy. By 2024, hackers hope to take advantage of AI skills and use deepfake technology to exacerbate harassment. By mimicking voices and faces for intricate schemes, generative AI advances complex fraud. The surge in charitable fraud affects both social and financial aspects, and the 2024 Olympic Games could serve as a haven for scammers. The creation of McAfee's screening bot highlights the ongoing struggle against developing AI threats and highlights the need for continuous modification and increased user comprehension in order to combat increasingly complex cyber deception.

References

• https://www.fonearena.com/blog/412579/deepfake-surge-ai-scams-2024.html
• https://cxotoday.com/press-release/mcafee-reveals-2024-cybersecurity-predictions-advancement-of-ai-shapes-the-future-of-online-scams/#:~:text=McAfee%20Corp.%2C%20a%20global%20leader,and%20increasingly%20sophisticated%20cyber%20scams.
• https://timesofindia.indiatimes.com/gadgets-news/deep-fakes-ai-scams-and-other-tools-cybercriminals-could-use-to-steal-your-money-and-personal-details-in-2024/articleshow/106126288.cms
• https://digiday.com/media-buying/mcafees-cto-on-ai-and-the-cat-and-mouse-game-with-holiday-scams/

Introduction

The hospitality industry is noted to be one of the industries most influenced by technology. Hotels, restaurants, and travel services are increasingly reliant on digital technologies to automate core operations and customer interactions. The shift to electronic modes of conducting business has made the industry a popular target for cyber threats. In light of increasing cyber threats, safeguarding personal and sensitive personal data on the part of the hospitality industry becomes significant not only from a customer standpoint but also from an organisational and legal perspective.

Role of cybersecurity in the hospitality industry

A hospitality industry-based entity (“HI entity”) deploys several technologies not only to automate operations but to also deliver excellent customer experiences. Technologies such as IoTs that enable smart controls in rooms, Point-of-Sale systems that manage reservations, Call Accounting Systems that track and record customer calls, keyless entry systems, and mobile apps that facilitate easy booking and service requests are popularly used in addition to operative technologies such as Property Management Systems, Hotel Accounting Systems, Local Area Networks (LAN).{1} These technologies collect vast volumes of data daily due to the nature of operations. Such data necessarily includes personal information such as names, addresses, phone numbers, email IDs etc. and sensitive information such as gender, bank account and payment details, health information pertaining to food allergens etc. Resultantly, the breach and loss of such critical data impacts customer trust and loyalty and in turn, their retention within the business. Lack of adequate cybersecurity measures also impacts the reputation and goodwill of an HI entity since customers are more likely to opt for establishments that prioritise the protection of their data. In 2022, cybercriminals syphoned 20GB of internal documents and customer data from Marriott Hotels, which included credit card information and staff information such as wage data, corporate card number and even a personnel assessment file. A much larger breach was seen in 2018, where 383 million booking records and 5.3 million unencrypted passport numbers were stolen from Marriott’s servers.{2}

Cybersecurity is also central to safeguarding trade secrets and key confidential trade information. An estimate of US $6 trillion per year on average amounts to losses generated from cybercrimes.{3} The figure, however, does not include the cost of breach, expenses related to incident response, legal fees, regulatory fines etc which may be significantly higher for a HI entity when loss of potential profits is factored in.

Cybersecurity is also central from a legal standpoint. Legal provisions in various jurisdictions mandate the protection of guest data. In India, the Digital Personal Data Protection Act 2023, imposes a penalty of up to Rs. 50 Crores on a breach in observing obligations to take reasonable security safeguards to prevent personal data breach.{4} Similarly, the General Data Protection Regulation (GDPR) of the European Union also has guidelines for protecting personal data. Several other industry-specific rules, such as those pertaining to consumer protection,  may also be applicable.

Breaches and Mitigation

There are several kinds of cyber security threats faced by an HI entity. “Fake Booking” is a popular method of cyber attack, whereby attackers build and design a website that is modelled exactly after the hotel’s legitimate website. Many customers end up using such malicious phishing websites thereby exposing their personal and sensitive personal data to threats. Additionally, the provision of free wifi within hotel premises, usually accessible freely to the public, implies that a malicious actor may introduce viruses and updates bearing malware. Other common cyber threats include denial of service (DoS) attacks, supply chain attacks, ransomware threats, SQL injection attacks (a type of attack where malicious code is inserted into a database to manipulate data and gain access to information), buffer overflow or buffer overrun (when the amount of data exceeds its storage capacity, implying that the excess data overflows into other memory locations and corrupt or overwrites data in those locations). 

One of the best ways to manage data breaches is to leverage newer technologies that operate on a “privacy by design” model. An HI entity must deploy web application firewalls (WAF) that differ from regular firewalls since they can filter the content of specific web applications and prevent cyber attacks. Another method to safeguard data is by deploying a digital certificate which binds a message/instruction to the owner/generator of the message. This is useful in preventing any false claims fraud by customers. Digital certificates may be deployed on distributed ledger technologies such as blockchain, that are noted for their immutability, transparency and security. Self-sovereign identities or Identifiers (SSI) are also a security use-concept of blockchain whereby individuals own and control their personal data, thereby eliminating reliance on central authorities.{5} In the hospitality industry, SSIs enhance cybersecurity by securely storing identity-related information on a decentralised network, thereby reducing the risk of data breaches. Users can selectively share their information, ensuring privacy and minimising data exposure. This approach not only protects guests' personal details but also streamlines authentication processes, making interactions safer and more efficient.

From a less technical standpoint, cybersecurity insurance may be opted for by a hotel to secure themselves and customer information against breach. Through such insurance, a hotel may cover the liability that arises from breaches caused by both first- and third-party actions.{6} Additionally, Payment Cards Industry Data Security Standards should be adhered to, since these standards ensure that businesses should apply best practices when processing credit card data through optimised security. Employee training and upskilling in basic, practical cybersecurity measures and good practices is also a critical component of a comprehensive cybersecurity strategy.

References:

• [1]  The Growing Importance of Cybersecurity in the Hospitality Industry”, Alfatec, 11 September 2023 https://www.alfatec.ai/academy/resource-library/the-growing-importance-of-cybersecurity-in-the-hospitality-industry
• [2]  Vigliarolo, Brandon, “Marriott Hotels admit to third data breach in 4 years”, 6 July 2022 https://www.theregister.com/2022/07/06/marriott_hotels_suffer_yet_another/#:~:text=In%20the%20case%20of%20the,of%20an%20individual%20organization%20ever. 

• [3] Shabani, Neda & Munir, Arslan. (2020). A Review of Cyber Security Issues in the Hospitality Industry. 10.1007/978-3-030-52243-8_35. https://www.researchgate.net/publication/342683038_A_Review_of_Cyber_Security_Issues_in_Hospitality_Industry/citation/download    
• [4] The Digital Personal Data Protection Act 2023 https://www.meity.gov.in/writereaddata/files/Digital%20Personal%20Data%20Protection%20Act%202023.pdf 
• [5]  “What is self-sovereign identity?”, Sovrin, 6 December 2018 https://sovrin.org/faq/what-is-self-sovereign-identity/ 
• [6] Yasar, Kinza, “Cyber Insurance”, Tech Target https://www.techtarget.com/searchsecurity/definition/cybersecurity-insurance-cybersecurity-liability-insurance