#FactCheck -AI-Generated Video Falsely Shows PM Modi Praising Christianity

Introduction

Misinformation is rampant all over the world and impacting people at large. In 2023, UNESCO commissioned a survey on the impact of Fake News which was conducted by IPSOS. This survey was conducted in 16 countries that are to hold national elections in 2024 with a total of 2.5 billion voters and showed how pressing the need for effective regulation had become and found that 85% of people are apprehensive about the repercussions of online disinformation or misinformation. UNESCO has introduced a plan to regulate social media platforms in light of these worries, as they have become major sources of misinformation and hate speech online. This action plan is supported by the worldwide opinion survey, highlighting the urgent need for strong actions. The action plan outlines the fundamental principles that must be respected and concrete measures to be implemented by all stakeholders associated, i.e., government, regulators, civil society and the platforms themselves. 

The Key Areas in Focus of the Action Plan

The focus area of the action plan is on the protection of the Freedom of Expression while also including access to information and other human rights in digital platform governance. The action plan works on the basic premise that the impact on human rights becomes the compass for all decision-making, at every stage and by every stakeholder. Groups of independent regulators work in close coordination as part of a wider network, to prevent digital companies from taking advantage of disparities between national regulations. Moderation of content as a feasible and effective option at the required scale, in all regions and all languages. 

The algorithms of these online platforms, particularly the social media platforms are established, but it is too often geared towards maximizing engagement rather than the reliability of information. Platforms are required to take on more initiative to educate and train users to be critical thinkers and not just hopers. Regulators and platforms are in a position to take strong measures during particularly sensitive conditions ranging from elections to crises, particularly the information overload that is taking place.

Key Principles of the Action Plan

1. Human Rights Due Diligence: Platforms are required to assess their impact on human rights, including gender and cultural dimensions, and to implement risk mitigation measures. This would ensure that the platforms are responsible for educating users about their rights.
2. Adherence to International Human Rights Standards: Platforms must align their design, content moderation, and curation with international human rights standards. This includes ensuring non-discrimination, supporting cultural diversity, and protecting human moderators.
3. Transparency and Openness: Platforms are expected to operate transparently, with clear, understandable, and auditable policies. This includes being open about the tools and algorithms used for content moderation and the results they produce.
4. User Access to Information: Platforms should provide accessible information that enables users to make informed decisions. 
5. Accountability: Platforms must be accountable to their stakeholders which would include the users and the public, which would ensure that redressal for content-related decisions is not compromised. This accountability extends to the implementation of their terms of service and content policies.

Enabling Environment for the application of the UNESCO Plan

The UNESCO Action Plan to counter misinformation has been created to create an environment where freedom of expression and access to information flourish, all while ensuring safety and security for digital platform users and non-users. This endeavour calls for collective action—societies as a whole must work together. Relevant stakeholders, from vulnerable groups to journalists and artists, enable the right to expression. 

Conclusion

The UNESCO Action Plan is a response to the dilemma that has been created due to the information overload, particularly, because the distinction between information and misinformation has been so clouded. The IPSOS survey has revealed the need for an urgency to address these challenges in the users who fear the repercussions of misinformation. 

The UNESCO action plan provides a comprehensive framework that emphasises the protection of human rights, particularly freedom of expression, while also emphasizing the importance of transparency, accountability, and education in the governance of digital platforms as a priority. By advocating for independent regulators and encouraging platforms to align with international human rights standards, UNESCO is setting the stage for a more responsible and ethical digital ecosystem. 

The recommendations include integrating regulators through collaborations and promoting global cooperation to harmonize regulations, expanding the Digital Literacy campaign to educate users about misinformation risks and online rights, ensuring inclusive access to diverse content in multiple languages and contexts, and monitoring and refining tech advancements and regulatory strategies as challenges evolve. To ultimately promote a true online information landscape.

Reference

• https://www.unesco.org/en/articles/online-disinformation-unesco-unveils-action-plan-regulate-social-media-platforms
• https://www.unesco.org/sites/default/files/medias/fichiers/2023/11/unesco_ipsos_survey.pdf ‍
• https://dig.watch/updates/unesco-sets-out-strategy-to-tackle-misinformation-after-ipsos-survey

Introduction

In today's era of digitalised community and connections, social media has become an integral part of our lives. we use social media to connect with our friends and family, and social media is also used for business purposes. Social media offers us numerous opportunities and ease to connect and communicate with larger communities. While it also poses some challenges, while we use social media, we come across issues such as inappropriate content, online harassment, online stalking, account hacking, misuse of personal information or data,  privacy issues, fake accounts, Intellectual property violation issues, abusive and dishearted content, content against the terms and condition policy of the platform and more. To deal with such issues, social media entities have proper reporting mechanisms and set terms and conditions guidelines to effectively prevent such issues and by addressing them in the best possible way by platform help centre or reporting mechanism.

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The Role of Help Centers in Resolving User Complaints:

The help centres are established on platforms to address user complaints and provide satisfactory assistance or resolution. Addressing user complaints is a key component of maintaining a safe and secure digital environment for users. Platform-centric help centres play a vital role in providing users with a resource to seek assistance and report their issues.

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Some common issues reported on social media:

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• Reporting abusive content: Users can report content that they find abusive, offensive, or in violation of platform policies. These reports are reviewed by the help centre.
• Reporting CSAM (Child Sexual Abuse Material): CSAM content can be reported to platform help centre. Social media platforms have stringent policies in place to address such concerns and ensure a safe digital environment for everyone, including children.
• Reporting Misinformation or Fake News: With the proliferation of misinformation online, users can report content that they find or suspect misleading or false information and Fact-checking bodies are employed to assess the accuracy of reported content.
• Content violating intellectual property rights: If there is a violation or infringement of any intellectual property work, it can be reported on the platform. 
• Violence of commercial policies: Products listed on social media platforms are also needed to comply with the platform’s  Commercial Policies.

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Submitting a Complaint to the Indian Grievance Officer for Facebook:

A user can report his issue through the below-mentioned websites:

• https://www.facebook.com/help/contact/278770247037228

• https://www.facebook.com/help/263149623790594

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The user can go to the Facebook Help Center, where go to the "Reporting a Problem” section, then by clicking on Reporting a Problem, Choose the Appropriate Issue that best describes your complaint. For example, if you have encountered inappropriate or abusive content, select the ‘I found inappropriate or abusive content’ option.

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Here is a list of issues which you can report on Facebook:

• My account has been hacked.
• I've lost access to a page or a group I used to manage.
• I've found a fake profile or a profile that's pretending to be me.
• I am being bullied or harassed.
• I found inappropriate or abusive content.
• I want to report content showing me in nudity/partial nudity or in a sexual act.
• I (or someone I am legally responsible for) appear in content that I do not want to be displayed.
• I am a law enforcement official seeking to access user data.
• I am a government official or a court officer seeking to submit an order, notice or direction.
• I want to download my personal data or report an issue with how Facebook is processing my data.
• I want to report an Intellectual Property infringement.
• I want to report another issue.

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Then, describe your issues and attach supporting evidence such as screenshots, then submit your report. After submitting a report, you will receive a confirmation that your report has been submitted to the platform. The platform will review the complaint within the stipulated time period, and users can also check the status of their filed complaint. Appropriate action will be taken by platforms after reviewing such complaints. If it violates any standard policy, terms & conditions, or privacy policies of the platform, the platform will take down that content or will take any other appropriate action.

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Conclusion: 

It is important to be aware of your rights in a digital landscape and report such issues to the platform. It is essential to understand how to report your issues or grievances on social media platforms effectively. By using the help centre or reporting mechanism of the platform, users can effectively file their complaints on the platform and contribute to a safer and more responsible online environment. Social media platforms have their compliance framework and privacy and policy guidelines in place to ensure the compliance framework for community standards and legal requirements. So, whenever you encounter an issue on social media, report it on the platform and contribute to a safer digital environment on social media platforms.

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References: 

• https://www.cyberyodha.org/2023/09/how-to-submit-complaint-to-indian.html
• https://transparency.fb.com/en-gb/enforcement/taking-action/complaints-handling-process/
• https://www.facebook.com/help/contact/278770247037228
• https://www.facebook.com/help/263149623790594

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Introduction

A disturbing trend of courier-related cyber scams has emerged, targeting unsuspecting individuals across India. In these scams, fraudsters pose as officials from reputable organisations, such as courier companies or government departments like the narcotics bureau. Using sophisticated social engineering tactics, they deceive victims into divulging personal information and transferring money under false pretences. Recently, a woman IT professional from Mumbai fell victim to such a scam, losing Rs 1.97 lakh.

Instances of courier-related cyber scams

Recently, two significant cases of courier-related cyber scams have surfaced, illustrating the alarming prevalence of such fraudulent activities.

1. Case in Delhi: A doctor in Delhi fell victim to an online scam, resulting in a staggering loss of approximately Rs 4.47 crore. The scam involved fraudsters posing as representatives of a courier company. They informed the doctor about a seized package and requested substantial money for verification purposes. Tragically, the doctor trusted the callers and lost substantial money.
2. Case in Mumbai: In a strikingly similar incident, an IT professional from Mumbai, Maharashtra, lost Rs 1.97 lakh to cyber fraudsters pretending to be officials from the narcotics department. The fraudsters contacted the victim, claiming her Aadhaar number was linked to the criminals’ bank accounts. They coerced the victim into transferring money for verification through deceptive tactics and false evidence, resulting in a significant financial loss.

These recent cases highlight the growing threat of courier-related cyber scams and the devastating impact they can have on unsuspecting individuals. It emphasises the urgent need for increased awareness, vigilance, and preventive measures to protect oneself from falling victim to such fraudulent schemes.

Nature of the Attack

The cyber scam typically begins with a fraudulent call from someone claiming to be associated with a courier company. They inform the victim that their package is stuck or has been seized, escalating the situation by involving law enforcement agencies, such as the narcotics department. The fraudsters manipulate victims by creating a sense of urgency and fear, convincing them to download communication apps like Skype to establish credibility. Fabricated evidence and false claims trick victims into sharing personal information, including Aadhaar numbers, and coercing them to make financial transactions for verification purposes.

‍Best Practices to Stay Safe

To protect oneself from courier-related cyber scams and similar frauds, individuals should follow these best practices:

• Verify Calls and Identity: Be cautious when receiving calls from unknown numbers. Verify the caller’s identity by cross-checking with relevant authorities or organisations before sharing personal information.
• Exercise Caution with Personal Information: Avoid sharing sensitive personal information, such as Aadhaar numbers, bank account details, or passwords, over the phone or through messaging apps unless necessary and with trusted sources.
• Beware of Urgency and Threats: Scammers often create a sense of urgency or threaten legal consequences to manipulate victims. Remain vigilant and question any unexpected demands for money or personal information.
• Double-Check Suspicious Claims: If contacted by someone claiming to be from a government department or law enforcement agency, independently verify their credentials by contacting the official helpline or visiting the department’s official website.
• Educate and Spread Awareness: Share information about these scams with friends, family, and colleagues to raise awareness and collectively prevent others from falling victim to such frauds.

Legal Remedies

In case of falling victim to a courier-related cyber scam, individuals can sort to take the following legal actions:

1. File a First Information Report (FIR): In case of falling victim to a courier-related cyber scam or any similar online fraud, individuals have legal options available to seek justice and potentially recover their losses. One of the primary legal actions that can be taken is to file a First Information Report (FIR) with the local police. The following sections of Indian law may be applicable in such cases:
2. Section 419 of the Indian Penal Code (IPC): This section deals with the offence of cheating by impersonation. It states that whoever cheats by impersonating another person shall be punished with imprisonment of either description for a term which may extend to three years, or with a fine, or both.
3. Section 420 of the IPC: This section covers the offence of cheating and dishonestly inducing delivery of property. It states that whoever cheats and thereby dishonestly induces the person deceived to deliver any property shall be punished with imprisonment of either description for a term which may extend to seven years and shall also be liable to pay a fine.
4. Section 66(C) of the Information Technology (IT) Act, 2000: This section deals with the offence of identity theft. It states that whoever, fraudulently or dishonestly, makes use of the electronic signature, password, or any other unique identification feature of any other person shall be punished with imprisonment of either description for a term which may extend to three years and shall also be liable to pay a fine.
5. Section 66(D) of the IT Act, 2000 pertains to the offence of cheating by personation by using a computer resource. It states that whoever, by means of any communication device or computer resource, cheats by personating shall be punished with imprisonment of either description for a term which may extend to three years and shall also be liable to pay a fine.
6. National Cyber Crime Reporting Portal- One powerful resource available to victims is the National Cyber Crime Reporting Portal, equipped with a 24×7 helpline number, 1930. This portal serves as a centralised platform for reporting cybercrimes, including financial fraud.

Conclusion:

The rise of courier-related cyber scams demands increased vigilance from individuals to protect themselves against fraud. Heightened awareness, caution, and scepticism when dealing with unknown callers or suspicious requests are crucial. By following best practices, such as verifying identities, avoiding sharing sensitive information, and staying updated on emerging scams, individuals can minimise the risk of falling victim to these fraudulent schemes. Furthermore, spreading awareness about such scams and promoting cybersecurity education will play a vital role in creating a safer digital environment for everyone.