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The evolution of technology has presented both profound benefits and considerable challenges. It has benefited us with global interconnectivity, optimisation of the workforce, faster and solution-oriented approach, but at the same time increases risks of cybercrimes and the misuse of technology via online theft, fraud, and abuse. As the reliance on technology increases, it makes the users vulnerable to cyberattacks. 

One way to address this nuisance is to set global standards and initiate measures for cooperation by integrating the efforts of international institutions such as UN bodies and others. The United Nations Interregional Crime and Justice Research Institute, which combats cybercrime and promotes the responsible use of technology, is making waves in these issues. 

Understanding the Scope of the Problem 

Crowdstrike had estimated the cybersecurity market at $207.77 billion in 2024 and expected it to reach $376.55 billion by 2029 and continue growing at a CAGR of 12.63% during the forecast period. In October of 2024, Forbes predicted that the cost of cyber attacks on the global economy would be over $10.5 trillion. 

The developments in technology have provided cybercriminals with more sophisticated means to commit cybercrimes. These include cybercrimes like data breaches, which are increasingly common, such as phishing attacks, ransomware, social engineering, and IoT attacks. Their impact is evident across various domains, including economic and social spheres. The victims of cybercrimes can often suffer from stress, anxiety, fear of being victimised again, a lack of trust and social polarisation/stigmatisation.

UNICRI’s Strategic Approach 

UNICRI actively combats cybercrimes and technology misuse, focusing on cybersecurity, organized crime in cyberspace, and terrorists' internet use. Since 2020, it has monitored social media misuse, analysed tools to debunk misinformation and balanced security with human rights. 

The key focus areas of UNICRI’s strategic approach include cybersecurity in robotics, critical infrastructure, and SCADA systems, digital forensics, child online protection and addressing online profiling and discrimination. It further supports LEAs (judges, prosecutors, and investigators) by providing them with specialised training. Its strategies to counter cybercrime and tech misuse include capacity-building exercises for law enforcement, developing international legal frameworks, and fostering public-private collaborations.

Key Initiatives under UNICRI Strategic Programme Framework of 2023-2026

The key initiatives under UNICRI set out the strategic priority areas that will guide its work. It  includes:

1. Prevent and Counter Violent Extremism: By addressing the drivers of radicalisation, gender-based discrimination, and leveraging sports for prevention.
2. Combat Organised Crime: Via tackling illicit financial flows, counterfeiting, and supply chain crimes while promoting asset recovery.
3. Promotion of Emerging Technology Governance: Encouraging responsible AI use, mitigating cybercrime risks, and fostering digital inclusivity.
4. Rule of Law and Justice Access: Enhancing justice systems for women and vulnerable populations while advancing criminal law education.
5. CBRN Risk Mitigation: Leveraging expert networks and whole-of-society strategies to address chemical, biological, radiological, and nuclear risks.

The Challenges and Opportunities: CyberPeace Takeaways

The challenges that affect the regulation of cybercrimes are most often caused due to jurisdictional barriers, the lack of resources, and the rapid pace of technological change. This is due to the cross-border nature of cybercrimes and as many nations lack the expertise or infrastructure to address sophisticated cyber threats. The regulatory or legislative frameworks often get outpaced by technology developments, including quantum computing, deepfakes, or blockchain misuse. Due to this, these crimes are often unpunished.  

The opportunities that have been developing for innovation in cybercrime prevention, include AI and machine learning tools to detect cybercrimes, enhanced international cooperation that can strengthen the collective defence mechanisms, like multi-stakeholder approaches.  Capacity Building initiatives for continuous training and education help LEAs and judicial systems adapt to emerging threats, is a continuous effort that requires participation from all sectors, be it public or private. 

Conclusion 

Due to cybercrimes and the threats they induce on individuals, communities, and global security, the proactive approach by UNICRI of combining international cooperation, capacity-building and innovative strategies is pivotal in combating these challenges. By addressing the challenges of organised crime in cyberspace, child online protection, and emerging technology governance, UNICRI exemplifies the power of strategic engagement. While jurisdictional barriers and resource limitations persist, the opportunities in AI, global collaboration, and education offer a path forward. With the evolution of technology, our defences must also be dynamic and ever evolving, and UNICRI’s efforts are essential to building a safer, more inclusive digital future for all.

References

• https://unicri.it/special_topics/securing_cyberspace
• https://www.forbes.com/sites/bernardmarr/2023/10/11/the-10-biggest-cyber-security-trends-in-2024-everyone-must-be-ready-for-now/

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About Customs Scam:

The Customs Scam is a type of fraud where the scammers pretend to be from the renowned courier office company (DTDC, etc.), or customs department or other government entities. They try to deceive the targets to transfer the money to resolve the fake customs related concerns.  The Research Wing at CyberPeace along with the Research Wing of Autobot Infosec Private Ltd. delved into this case through Open Source Intelligence methods and undercover interactions with the scammers and concluded with some credible information.

Case Study:

The victim receives a phone call posing as a renowned courier office (DTDC, etc.) employee (in some case custom’s officer) that a parcel in the name of the victim has been taken into custody because of inappropriate content. The scammer provides the victim an employee ID, FIR number to prove the authenticity of the case and also they show empathy towards the victim. The scammer pretends to help the victim to connect with a police officer for further action. This so-called police officer shows transparency in his work. He asks him to join a skype video call and he even provides time to install the skype app. He instructs the victim to connect with the skype id provided by the fake police officer where the scammer created a fake police station environment. He also claims that he contacted the headquarters and the victim’s phone number is associated with many illegal activities to create panic to the victim.  Then the scammers also ask the victim to give their personal details such as home address, office address, aadhar card number, PAN card number and screenshot of their bank accounts along with their available account balance for the sake of so-called investigation. Sometimes scammers also demand a high amount of money to resolve the issue and create fake urgency to trap the victim in making the payment. He sternly warns the victim not to contact any other police officials or professionals, making it clear that doing so would only lead to more trouble.

Analysis & Findings: 

After receiving these kinds of complaints from multiple sources, the analysis was done on the collection of phone numbers from where the calls originated. These phone numbers were analysed for alias name, location, Telecom operator,  etc.  Further, we have verified the number to check whether the number is linked with any social media account on reputed platforms like Google, Facebook, Whatsapp, Twitter, Instagram, Linkedin, and other classified platforms such as Locanto.

• Phone Number Analysis: Each phone number looks authentic, cleverly concealing the fraud. Sometimes scammers use virtual/temporary phone numbers for these kinds of scams. In this case the victim was from Delhi, so the scammer posed themselves from Delhi Police station, while the phone numbers belong to a different place.

• Undercover Interactions:  The interactions with the suspects reveals their chilling way of modus operandi. These scammers are masters of psychological manipulation. They threaten the victims and act as if they are genuine LEA officers. 
• Exploitation Tactics: They target unsuspecting individuals and create fear and fake urgency among the targets to extract sensitive information such as Aadhaar, PAN card and bank account details.

• Fraud Execution: The scammers demand for the payment to resolve this issue and they make use of the stolen personally identifiable information. Once the victims transfer the money, the fraudsters cut off all the communication.
• Outcome for Victims:  The scammers act so genuine and they frame the incidents so realistic, victims don't realise that they are trapped in this scam. They suffer severe financial loss and psychological trauma.

Recommendations:

• Verify Identities: It is important to verify the identity of any individual, especially if they demand personal information or payment. Contact the official agency directly using verified contact details to confirm the authenticity of the communication.
• Education on Personal Information: Provide education to people to protect their personal identity numbers like Aadhaar and PAN card number. Always emphasise the possible dangers connected to sharing such data in the course of phone conversations.
• Report Suspicious Activity: Prompt reporting of suspicious phone calls or messages to relevant authorities and consumer protection agencies helps in tracking down scammers and prevents people from falling. Report to https://cybercrime.gov.in or reach out to helpline@cyberpeace.net for further assistance. 
• Enhanced Cybersecurity Measures: Implement robust cybersecurity measures to detect and mitigate phishing attempts and fraudulent activities. This includes monitoring and blocking suspicious phone numbers and IP addresses associated with scams.

Conclusion:

In the Customs Scam fraud, the scammers pretend to be a custom or any government official and sometimes threaten the targets to get the details such as Aadhaar, PAN card details, screenshot of their bank accounts along with their available balance in their account. The phone numbers used for these kinds of scams were analysed for any suspicious activity. It is found that all the phone numbers look authentic concealing the fraudentent activities. The interactions made with them reveals that they create fearness and urgency between the individuals. They act as if they are genuine officer’s and ask for money to resolve this issue. It is important to stay vigilant and not to share any personal or financial information. When facing these kinds of scams, report and spread awareness among individuals.

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Introduction

Indian Cybercrime Coordination Centre (I4C) was established by the Ministry of Home Affairs  (MHA) to provide a framework and eco-system for law enforcement agencies (LEAs) to deal with cybercrime in a coordinated and comprehensive manner. The Indian Ministry of Home Affairs approved a scheme for the establishment of the Indian Cyber Crime Coordination Centre (I4C) in October2018, which was inaugurated by Home Minister Amit Shah in January 2020. I4C is envisaged to act as the nodal point to curb Cybercrime in the country. Recently, on 13th March2024, the Centre designated the Indian Cyber Crime Coordination Centre (I4C) as an agency of the Ministry of Home Affairs (MHA) to perform the functions under the Information Technology Act, 2000, to inform about unlawful cyber activities.

The gazetted notification dated 13th March 2024 read as follows:

“In exercise of the powers conferred by clause (b) of sub-section (3) of section 79 of the Information Technology Act 2000, Central Government being the appropriate government hereby designate the Indian Cybercrime Coordination Centre (I4C), to be the agency of the Ministry of Home Affairs to perform the functions under clause (b) of sub-section (3) of section79 of Information Technology Act, 2000 and to notify the instances of information, data or communication link residing in or connected to a computer resource controlled by the intermediary being used to commit the unlawful act.”

Impact

Now, the Indian Cyber Crime Coordination Centre (I4C) is empowered to issue direct takedown orders under 79(b)(3) of the IT Act, 2000. Any information, data or communication link residing in or connected to a computer resource controlled by any intermediary being used to commit unlawful acts can be notified by the I4C to the intermediary. If an intermediary fails to expeditiously remove or disable access to a material after being notified, it will no longer be eligible for protection under Section 79 of the IT Act, 2000.

Safe Harbour Provision

Section79 of the IT Act also serves as a safe harbour provision for the Intermediaries. The safe harbour provision under Section 79 of the IT Act states that "an intermediary shall not be liable for any third-party information, data, or communication link made available or hosted by him". However, it is notable that this legal immunity cannot be granted if the intermediary "fails to expeditiously" take down a post or remove a particular content after the government or its agencies flag that the information is being used to commit something unlawful. Furthermore, Intermediaries are also obliged to perform due diligence on their platforms and comply with the rules & regulations and maintain and promote a safe digital environment on the respective platforms.

Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, The government has also mandated that a ‘significant social media intermediary’ must appoint a Chief Compliance Officer (CCO), Resident Grievance Officer (RGO), and Nodal Contact Person and publish periodic compliance report every month mentioning the details of complaints received and action taken thereon.

I4C's Role in Safeguarding Cyberspace

The Indian Cyber Crime Coordination Centre (I4C) is actively working towards initiatives to combat the emerging threats in cyberspace. I4C is one of the crucial extensions of the Ministry of Home Affairs, Government of India, working extensively to combat cyber crimes and ensure the overall safety of netizens. The ‘National Cyber Crime Reporting Portal’ equipped with a 24x7 helpline number 1930,  is one of the key component of the I4C.

Components Of The I4C

1. National Cyber Crime Threat Analytics Unit
2. National Cyber Crime Reporting Portal
3. National Cyber Crime Training Centre
4. Cyber Crime Ecosystem Management Unit
5. National Cyber Crime Research and Innovation Centre
6. National Cyber Crime Forensic Laboratory Ecosystem
7. Platform for Joint Cyber Crime Investigation Team.

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Conclusion

I4C, through its initiatives and collaborative efforts, plays a pivotal role in safeguarding cyberspace and ensuring the safety of netizens. I4C reinforces India's commitment to combatting cybercrime and promoting a secure digital environment. The recent development by designating the I4C as an agency to notify the instances of unlawful activities in cyberspace serves as a significant step to counter cybercrime and promote an ethical and safe digital environment for netizens.

References

• https://www.deccanherald.com/india/centre-designates-i4c-as-agency-of-mha-to-notify-unlawful-activities-in-cyber-world-2936976
• https://www.business-standard.com/india-news/home-ministry-authorises-i4c-to-issue-takedown-notices-under-it-act-124031500844_1.html
• https://www.hindustantimes.com/india-news/it-ministry-empowers-i4c-to-notify-instances-of-cybercrime-101710443217873.html
• https://i4c.mha.gov.in/about.aspx#:~:text=Objectives%20of%20I4C,identifying%20Cybercrime%20trends%20and%20patterns

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