#FactCheck- Delhi Metro Rail Corporation Price Hike

Introduction

India’s telecom regulator, the Telecom Regulatory Authority of India (TRAI), has directed telcos to block all unverified headers and message templates within 30 and 60 days, respectively, according to a press release. The regulator observed that telemarketers were ‘misusing’ headers and message templates of registered parties and asked telcos to reverify all registered headers & message templates on the DLT (Distributed Ledger Technology) platform. All telecom service providers (TSP) have to comply with these directions, issued under the Telecom Commercial Communication Customer Preference Regulations, 2018, within a month, TRAI said in its release. The directions were issued after TRAI held a meeting with telcos on February 17, 2023, to discuss quality of service (QoS) improvements, review of QoS standards, QoS of 5G services and unsolicited commercial communications”, as per its press release.

Why it matters?

It may be useful as it can ensure that all promotional messages are sent through registered telemarketers using only approved templates. It is no secret that the spam problem has been difficult to rein in, so the measure can restrict its proliferation and filter out telemarketers resorting to misuse.

Details about TRAI’s orders

The release said that telcos have to ensure that temporary headers are deactivated immediately after the time duration for which such headers were created. The telcos also have to ensure that there is no space to insert unwanted content in the template of a message where one can add content to be sent to people. Message recipients should not be confused, so telcos must ensure that they register no lookalike headers in the names of different senders.

Measures to check unregistered telemarketers

The release ordered telcos to bar telemarketers not registered on its DLT platform from accessing message templates and scrubbing them to deliver spam messages to recipients on the telco’s network. The telcos have been directed not to allow promotional messages to be sent by unregistered telemarketers or telemarketers using 10-digit telephone numbers. It added that telcos have to take action against erring telemarketers and share details of these telemarketers with other telcos, which will then be responsible for stopping these entities from sending commercial communications through their networks.

How big is the problem of spam?

A survey conducted by LocalCircles said that two out of every three people (66 per cent) in India get three or more spam calls daily. It added that not one person among thousands of respondents checked the box of ‘no spam’.

The platform said that it was a national survey which gathered over 56,000 responses from Indians located in 342 districts. It also found that 92 % of responders said they continue receiving spam despite opting for DND. The DND list is a feature where mobile subscriber can register their number to avoid getting unsolicited commercial communication (UCC).

Addressing the problem of spam

The regulatory body recently released a consultation paper that proposed the idea of providing the real name identity of callers to people receiving calls. The paper said that it would use a database containing each subscriber’s correct name to implement the caller name presentation (CNAP) service. The regulator wants to use details acquired by telecom service providers via customer acquisition forms (CAF).

TRAI formed a joint committee to look at the issue of phishing and cyber fraud in 2022. It included officials from the Reserve Bank of India (RBI) and the Securities and Exchange Board of India (SEBI). The telecom watchdog had laid out a plan to combat SMS and call spam using blockchain technology (DLT). It saw telecom companies and TRAI to build an encrypted and distributed database that will record user consent to be included in SMS or call send-out lists.

According to a press release, the Telecom Regulatory Authority of India (TRAI), the telecom regulator in India, has ordered carriers to block any unverified headers and message templates within 30 and 60 days, respectively.

The regulator saw that telemarketers were “misusing” registered parties’ headers and message templates. Thus, they requested that telecoms validate all of the registered headers and message templates on the DLT (Distributed Ledger Technology) platform.

According to TRAI’s statement, all telecom service providers (TSP) must adhere to these directives within one month under the 2018 Telecom Commercial Communication Consumer Preference Rules. The guidelines were released following a conference with telcos convened by TRAI on February 17, 2023, to discuss quality of service (QoS) enhancements, a review of QoS standards, the QoS of 5G services, and unsolicited commercial communications.

Why it matters?

Requiring that only registered telemarketers send promotional communications using approved templates may prove to be a beneficial safeguard. It is no secret that the spam problem has been challenging to control, so the measure can limit its spread and screen out telemarketers that employ abusive tactics.

Information on the TRAI order

According to the press release, telecoms must ensure that temporary headers are deactivated as soon as the time period they were established has passed. The telecoms must also ensure that there is no room in the message template where one can add content to be sent to recipients for unwanted content. There should be no room for uncertainty among message recipients. Thus, telecoms must ensure that no similar-looking headers are registered under the identities of various senders.

Taking action against unregistered telemarketers In accordance with the directive, telcos must prevent telemarketers who are not registered on their DLT platform from obtaining message templates and using them to send spam to subscribers on their network. Telemarketers who are not registered or who use 10-digit phone numbers cannot send promotional messages, according to instructions given to telecoms. Telcos must take action against misbehaving telemarketers, it was noted, and divulge their information to other telecoms, who would be in charge of preventing these companies from transmitting commercial messages.

How widespread is the spam issue?

According to a LocalCircles poll, three or more spam calls are received every day by two out of every three Indians (66%) on average. It further stated that not a single one of the thousands of responses clicked the “no-spam” box. According to the platform, the survey was conducted nationally and received over 56,000 responses from Indians in 342 districts. Moreover, 92 % of respondents reported that even after choosing DND, they still receive spam. A mobile subscriber can register their number on the DND list to prevent receiving unsolicited commercial communication (UCC).

consultation document recently in which it recommended the concept of providing the genuine name identify of callers to persons receiving calls. The paper indicated that it would employ a database containing each subscriber’s correct name to implement the caller name presentation (CNAP) service. The regulator wants to use information collected by telecom service providers through client acquisition forms (CAF).

Conclusion

TRAI established a joint committee to examine the problem of phishing and cyber scams in 2022. Officials from the Securities and Exchange Board of India (SEBI) and Reserve Bank of India (RBI) were present (SEBI).

The telecom watchdog had outlined a strategy for leveraging blockchain technology to combat SMS and call spam (DLT).

Introduction

The hospitality industry is noted to be one of the industries most influenced by technology. Hotels, restaurants, and travel services are increasingly reliant on digital technologies to automate core operations and customer interactions. The shift to electronic modes of conducting business has made the industry a popular target for cyber threats. In light of increasing cyber threats, safeguarding personal and sensitive personal data on the part of the hospitality industry becomes significant not only from a customer standpoint but also from an organisational and legal perspective.

Role of cybersecurity in the hospitality industry

A hospitality industry-based entity (“HI entity”) deploys several technologies not only to automate operations but to also deliver excellent customer experiences. Technologies such as IoTs that enable smart controls in rooms, Point-of-Sale systems that manage reservations, Call Accounting Systems that track and record customer calls, keyless entry systems, and mobile apps that facilitate easy booking and service requests are popularly used in addition to operative technologies such as Property Management Systems, Hotel Accounting Systems, Local Area Networks (LAN).{1} These technologies collect vast volumes of data daily due to the nature of operations. Such data necessarily includes personal information such as names, addresses, phone numbers, email IDs etc. and sensitive information such as gender, bank account and payment details, health information pertaining to food allergens etc. Resultantly, the breach and loss of such critical data impacts customer trust and loyalty and in turn, their retention within the business. Lack of adequate cybersecurity measures also impacts the reputation and goodwill of an HI entity since customers are more likely to opt for establishments that prioritise the protection of their data. In 2022, cybercriminals syphoned 20GB of internal documents and customer data from Marriott Hotels, which included credit card information and staff information such as wage data, corporate card number and even a personnel assessment file. A much larger breach was seen in 2018, where 383 million booking records and 5.3 million unencrypted passport numbers were stolen from Marriott’s servers.{2}

Cybersecurity is also central to safeguarding trade secrets and key confidential trade information. An estimate of US $6 trillion per year on average amounts to losses generated from cybercrimes.{3} The figure, however, does not include the cost of breach, expenses related to incident response, legal fees, regulatory fines etc which may be significantly higher for a HI entity when loss of potential profits is factored in.

Cybersecurity is also central from a legal standpoint. Legal provisions in various jurisdictions mandate the protection of guest data. In India, the Digital Personal Data Protection Act 2023, imposes a penalty of up to Rs. 50 Crores on a breach in observing obligations to take reasonable security safeguards to prevent personal data breach.{4} Similarly, the General Data Protection Regulation (GDPR) of the European Union also has guidelines for protecting personal data. Several other industry-specific rules, such as those pertaining to consumer protection,  may also be applicable.

Breaches and Mitigation

There are several kinds of cyber security threats faced by an HI entity. “Fake Booking” is a popular method of cyber attack, whereby attackers build and design a website that is modelled exactly after the hotel’s legitimate website. Many customers end up using such malicious phishing websites thereby exposing their personal and sensitive personal data to threats. Additionally, the provision of free wifi within hotel premises, usually accessible freely to the public, implies that a malicious actor may introduce viruses and updates bearing malware. Other common cyber threats include denial of service (DoS) attacks, supply chain attacks, ransomware threats, SQL injection attacks (a type of attack where malicious code is inserted into a database to manipulate data and gain access to information), buffer overflow or buffer overrun (when the amount of data exceeds its storage capacity, implying that the excess data overflows into other memory locations and corrupt or overwrites data in those locations). 

One of the best ways to manage data breaches is to leverage newer technologies that operate on a “privacy by design” model. An HI entity must deploy web application firewalls (WAF) that differ from regular firewalls since they can filter the content of specific web applications and prevent cyber attacks. Another method to safeguard data is by deploying a digital certificate which binds a message/instruction to the owner/generator of the message. This is useful in preventing any false claims fraud by customers. Digital certificates may be deployed on distributed ledger technologies such as blockchain, that are noted for their immutability, transparency and security. Self-sovereign identities or Identifiers (SSI) are also a security use-concept of blockchain whereby individuals own and control their personal data, thereby eliminating reliance on central authorities.{5} In the hospitality industry, SSIs enhance cybersecurity by securely storing identity-related information on a decentralised network, thereby reducing the risk of data breaches. Users can selectively share their information, ensuring privacy and minimising data exposure. This approach not only protects guests' personal details but also streamlines authentication processes, making interactions safer and more efficient.

From a less technical standpoint, cybersecurity insurance may be opted for by a hotel to secure themselves and customer information against breach. Through such insurance, a hotel may cover the liability that arises from breaches caused by both first- and third-party actions.{6} Additionally, Payment Cards Industry Data Security Standards should be adhered to, since these standards ensure that businesses should apply best practices when processing credit card data through optimised security. Employee training and upskilling in basic, practical cybersecurity measures and good practices is also a critical component of a comprehensive cybersecurity strategy.

References:

• [1]  The Growing Importance of Cybersecurity in the Hospitality Industry”, Alfatec, 11 September 2023 https://www.alfatec.ai/academy/resource-library/the-growing-importance-of-cybersecurity-in-the-hospitality-industry
• [2]  Vigliarolo, Brandon, “Marriott Hotels admit to third data breach in 4 years”, 6 July 2022 https://www.theregister.com/2022/07/06/marriott_hotels_suffer_yet_another/#:~:text=In%20the%20case%20of%20the,of%20an%20individual%20organization%20ever. 

• [3] Shabani, Neda & Munir, Arslan. (2020). A Review of Cyber Security Issues in the Hospitality Industry. 10.1007/978-3-030-52243-8_35. https://www.researchgate.net/publication/342683038_A_Review_of_Cyber_Security_Issues_in_Hospitality_Industry/citation/download    
• [4] The Digital Personal Data Protection Act 2023 https://www.meity.gov.in/writereaddata/files/Digital%20Personal%20Data%20Protection%20Act%202023.pdf 
• [5]  “What is self-sovereign identity?”, Sovrin, 6 December 2018 https://sovrin.org/faq/what-is-self-sovereign-identity/ 
• [6] Yasar, Kinza, “Cyber Insurance”, Tech Target https://www.techtarget.com/searchsecurity/definition/cybersecurity-insurance-cybersecurity-liability-insurance 

Executive Summary:

New Linux malware has been discovered by a cybersecurity firm Volexity, and this new strain of malware is being referred to as DISGOMOJI. A Pakistan-based threat actor alias ‘UTA0137’ has been identified as having espionage aims, with its primary focus on Indian government entities.  Like other common forms of backdoors and botnets involved in different types of cyberattacks, DISGOMOJI, the malware  allows the use of commands to capture screenshots, search for files to steal, spread additional payloads, and transfer files. DISGOMOJI  uses Discord (messaging service)  for Command & Control (C2)  and uses emojis  for C2 communication. This malware targets Linux operating systems.

The DISCOMOJI Malware:  

• The DISGOMOJI malware opens a specific channel in a Discord server and every new channel corresponds to a new victim. This means that the attacker can communicate with the victim one at a time.

• This particular malware connects with the attacker-controlled Discord server using Emoji, a form of relay protocol. The attacker provides unique emojis as instructions, and the malware uses emojis as a feedback to the subsequent command status.

• For instance, the ‘camera with flash’ emoji is used to screenshots the device of the victim or to steal, the ‘fox’ emoji cracks all Firefox profiles, and the ‘skull’ emoji kills the malware process.

• This C2 communication is done using emojis to ensure messaging between infected contacts, and it is almost impossible for Discord to shut down the malware as it can always change the account details of Discord it is using once the maliciou server is blocked.

• The malware also has capabilities aside from the emoji-based C2 such as network probing, tunneling, and data theft that are needed to help the UTA0137 threat actor in achieving its espionage goals.

Specific emojis used for different commands by UTA0137:

• Camera with Flash (📸): Captures a picture of the target device’s screen as per the victim’s directions.

• Backhand Index Pointing Down (👇): Extracts files from the targeted device and sends them to the command channel in the form of attachments.

• Backhand Index Pointing Right (👉): This process involves sending a file found on the victim’s device to another web-hosted file storage service known as Oshi or oshi[. ]at.

• Backhand Index Pointing Left (👈): Sends a file from the victim’s device to transfer[. ]sh, which is an online service for sharing files on the Internet.

• Fire (🔥): Finds and transmits all files with certain extensions that exist on the victim’s device, such as *. txt, *. doc, *. xls, *. pdf, *. ppt, *. rtf, *. log, *. cfg, *. dat, *. db, *. mdb, *. odb, *. sql, *. json, *. xml, *. php, *. asp, *. pl, *. sh, *. py, *. ino, *. cpp, *. java,

• Fox (🦊): This works by compressing all Firefox related profiles in the affected device. 

• Skull (💀): Kills the malware process in windows using ‘os. Exit()’

• Man Running (🏃‍♂️):  Execute a command on a victim’s device. This command receives an argument, which is the command to execute.

• Index Pointing up (👆) : Upload a file to the victim's device. The file to upload is attached along with this emoji

Analysis:   

The analysis was carried out for one of the indicator of compromised SHA-256 hash file-  C981aa1f05adf030bacffc0e279cf9dc93cef877f7bce33ee27e9296363cf002.

It is found that most of the vendors have marked the file as trojan in virustotal and the graph explains the malicious nature of the contacted domains and IPs.

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Discord & C2 Communication  for UTA0137:

• Stealthiness: Discord is a well-known messaging platform used for different purposes, which means that sending any messages or files on the server should not attract suspicion. Such stealthiness makes it possible for UTA0137 to remain dormant for greater periods before launching an attack.

• Customization: UTA0137 connected to Discord is able to create specific channels for distinct victims on the server. Such a framework allows the attackers to communicate with each of the victims individually to make a process more accurate and efficient.

• Emoji-based protocol: For C2 communication, emojis really complicates the attempt that Discord might make to interfere with the operations of the malware. In case the malicious server gets banned, malware could easily be recovered, especially by using the Discord credentials from the C2 server.

• Persistence: The malware, as stated above, has the ability to perpetually exist to hack the system and withstand rebooting of systems so that the virus can continue to operate without being detected by the owner of the hacked system.

• Advanced capabilities: Other features of DISGOMOJI are the Network Map using Nmap scanner, network tunneling through Chisel and Ligolo and Data Exfiltration by File Sharing services. These capabilities thus help in aiding the espionage goals of UTA0137.

• Social engineering: The virus and the trojan can show the pop-up windows and prompt messages, for example the fake update for firefox and similar applications, where the user can be tricked into inputting the password.

• Dynamic credential fetching: The malware does not write the hardcoded values of the credentials in order to connect it to the discord server. This also inconveniences analysts as they are unable to easily locate the position of the C2 server.

• Bogus informational and error messages: They never show any real information or errors because they do not want one to decipher the malicious behavior easily.

Recommendations to mitigate the risk of UTA0137:

• Regularly Update Software and Firmware: It is essential to regularly update all the application software and firmware of different devices, particularly, routers, to prevent hackers from exploiting the discovered and disclosed flaws. This includes fixing bugs such as CVE-2024-3080 and CVE-2024-3912 on ASUS routers, which basically entails solving a set of problems.

• Implement Multi-Factor Authentication: There are statistics that show how often user accounts are attacked, it is important to incorporate multi-factor authentication to further secure the accounts.

• Deploy Advanced Malware Protection: Provide robust guard that will help the user recognize and prevent the execution of the DISGOMOJI malware and similar threats.

• Enhance Network Segmentation: Utilize stringent network isolation mechanisms that seek to compartmentalize the key systems and data from the rest of the network in order to minimize the attack exposure.

• Monitor Network Activity: Scanning Network hour to hour for identifying and handling the security breach and the tools such as Nmap, Chisel, Ligolo etc can be used.

• Utilize Threat Intelligence: To leverage advanced threats intelligence which will help you acquire knowledge on previous threats and vulnerabilities and take informed actions.

• Secure Communication Channels: Mitigate the problem of the leakage of developers’ credentials and ways of engaging with the discord through loss of contact to prevent abusing attacks or gaining control over Discord as an attack vector.

• Enforce Access Control: Regularly review and update the user authentication processes by adopting stricter access control measures that will allow only the right personnel to access the right systems and information.

• Conduct Regular Security Audits: It is important to engage in security audits periodically in an effort to check some of the weaknesses present within the network or systems.

• Implement Incident Response Plan: Conduct a risk assessment, based on that design and establish an efficient incident response kit that helps in the early identification, isolation, and management of security breaches.

• Educate Users: Educate users on cybersecurity hygiene, opportunities to strengthen affinity with the University, and conduct retraining on threats like phishing and social engineering.

Conclusion:

The new threat actor named UTA0137 from Pakistan who was utilizing DISGOMOJI malware to attack Indian government institutions using embedded emojis with a command line through the Discord app was discovered by Volexity. It has the capability to exfiltrate and aims to steal the data of government entities. The UTA0137 was continuously improved over time to permanently communicate with victims. It underlines the necessity of having strong protection from viruses and hacker attacks, using secure passwords and unique codes every time, updating the software more often and having high-level anti-malware tools. Organizations can minimize advanced threats, the likes of DISGOMOJI and protect sensitive data by improving network segmentation, continuous monitoring of activities, and users’ awareness.

References:

https://otx.alienvault.com/pulse/66712446e23b1d14e4f293eb

https://thehackernews.com/2024/06/pakistani-hackers-use-disgomoji-malware.html?m=1

https://cybernews.com/news/hackers-using-emojis-to-command-malware/

https://www.blackhatethicalhacking.com/news/disgomoji-new-linux-malware-uses-emojis-for-command-execution/

https://www.volexity.com/blog/2024/06/13/disgomoji-malware-used-to-target-indian-government/

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