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Introduction

In the age of digital advancement, where technology continually grows, so does the method of crime. The rise of cybercrime has created various threats to individuals and organizations, businesses, and government agencies. To combat such crimes law enforcement agencies are looking out for innovative solutions against these challenges. One such innovative solution is taken by the Surat Police in Gujarat, who have embraced the power of Artificial Intelligence (AI) to bolster their efforts in reducing cybercrimes.

Key Highlights

Surat, India, has launched an AI-based WhatsApp chatbot called "Surat Police Cyber Mitra Chatbot" to tackle growing cybercrime. The chatbot provides quick assistance to individuals dealing with various cyber issues, ranging from reporting cyber crimes to receiving safety tips. The initiative is the first of its kind in the country, showcasing Surat Police's dedication to using advanced technology for public safety. Surat Police Commissioner-in-Charge commended the use of AI in crime control as a positive step forward, while also stressing the need for continuous improvements in various areas, including technological advancements, data acquisition related to cybercrime, and training for police personnel.

The Surat Cyber Mitra Chatbot, available on WhatsApp number 9328523417, offers round-the-clock assistance to citizens, allowing them to access crucial information on cyber fraud and legal matters. 

Surat Police's AI Chatbot: Cyber Mitra

• Surat Police in Gujarat, India, has launched an AI-based WhatsApp chatbot, "Surat Police Cyber Mitra Chatbot," to combat growing cybercrime.
• The chatbot provides assistance to individuals dealing with various cyber issues, from reporting cyber crimes to receiving safety tips.
• The initiative is the first of its kind in the country, showcasing Surat Police's dedication to using advanced technology for public safety.
• The Surat Cyber Mitra Chatbot, available on WhatsApp number 9328523417, offers round-the-clock assistance to citizens, providing crucial information on cyber fraud.

The Growing Cybercrime Threat

With the advancement of technology, cybercrime has become more complex due to the interconnectivity of digital devices and the internet. The criminals exploit vulnerabilities in software, networks, and human behavior to perpetrate a wide range of malicious activities to fulfill their illicit gains. Individuals and organizations face a wide range of cyber risks that can cause significant financial, reputational, and emotional harm. 

Surat Police’s Strategic Initiative

Surat Police Cyber Mitra Chatbot is an AI-powered tool for instant problem resolution. This innovative approach allows citizens to address any issue or query at their doorstep, providing immediate and accurate responses to concerns. The chatbot is accessible 24/7, 24 hours a day, and serves as a reliable resource for obtaining legal information related to cyber fraud.

The use of AI in police initiatives has been a topic of discussion for some time, and the Surat City Police has taken this step to leverage technology for the betterment of society. The chatbot promises to boost public trust towards law enforcement and improve the legal system by addressing citizen issues within seconds, ranging from financial disputes to cyber fraud incidents.

This accessibility extends to inquiries such as how to report financial crimes or cyber-fraud incidents and understand legal procedures. The availability of accurate information will not only enhance citizens' trust in the police but also contribute to the efficiency of law enforcement operations. The availability of accurate information will lead to more informed interactions between citizens and the police, fostering a stronger sense of community security and collaboration.

The utilisation of this chatbot will facilitate access to information and empower citizens to engage more actively with the legal system. As trust in the police grows and legal processes become more transparent and accessible, the overall integrity and effectiveness of the legal system are expected to improve significantly.

Conclusion

The Surat Police Cyber Mitra Chatbot is an AI-powered tool that provides round-the-clock assistance to citizens, enhancing public trust in law enforcement and streamlining access to legal information. This initiative bridges the gap between law enforcement and the community, fostering a stronger sense of security and collaboration, and driving improvements in the efficiency and integrity of the legal process.

References:

• https://www.ahmedabadmirror.com/surat-first-city-in-india-to-launch-ai-chatbot-to-tackle-cybercrime/81861788.html
• https://government.economictimes.indiatimes.com/news/secure-india/gujarat-surat-police-adopts-ai-to-check-cyber-crimes/107410981
• https://www.timesnownews.com/india/chatbot-and-advanced-analytics-surat-police-utilising-ai-technology-to-reduce-cybercrime-article-107397157
• https://www.grownxtdigital.in/technology/surat-police-ai-cyber-mitra-chatbot-gujarat/

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Introduction:

Technology has become a vital part of everyone’s life nowadays, it occupies essential activities of a person’s life whether we are working or playing and studying. I would say from education to corporate, technology makes everything easier and simpler to achieve the goals for a particular thing.  Corporate companies are using technology for their day-to-day work and there are many law-based foundations that are publishing blogs and papers for legal awareness, many lawyers use internet technology for promoting themselves which amounts to growth in their work. Some legal work can now be done by machines, which was previously unthinkable. Large disputes frequently have many documents to review. Armies of young lawyers and paralegals are typically assigned to review these documents. This work can be done by a properly trained machine. Machine drafting of documents is also gaining popularity. We’ve also seen systems that can forecast the outcome of a dispute. We are starting to see machines take on many tasks that we once thought was solely the domain of lawyers.

How to expand law firms and the corporate world with the help of technology?

If we talk about how lawyers’ lives will be impacted by technology then I would explain about law students first. Students are the one who is utilizing the technology at its best for their work, tech could be helpful in students’ lives. as law students use SCC online and manupatra, which are used for case laws. And during their law internships, they use it to help their seniors to find appropriate cases for them. and use it as well for their college research work. SCC and manupatra are very big platforms by which we can say if students use technology for their careers, it will impact their law career in the best ways.

A lawyer running a law firm is not a small task, and there are plenty of obstacles to that, such as a lack of tech solutions, failure to fulfil demands, and inability to innovate, these obstacles prevent the growth of some firms. The right legal tech can grow an organization or a law firm and there will be fewer obstacles.

Technology can be proven as a good mechanism to grow the law firm, as everything depends on tech, from court work to corporate. If we talk about covid during 2020, everything shifted towards the virtual world, court hearings switched to online mode due to covid which proved as a bone to the legal system as the case hearings were speedy and there was no physical contact due to that.

Legal automation is also helping law firms to grow in a competitive world. And it has other benefits also like shifting tedious tasks from humans to machines, allowing the lawyer to work on more valuable work. I would say that small firms should also need to embrace automation for competition in the corporate sector. Today, artificial intelligence offers a solution to solve or at least make the access-to-justice issue better and completely transform our traditional legal system.

There was a world-cited author, Richard Susskind, OBE, who talked about the future of law and lawyers and he wrote a book, Online Courts and the Future of Justice. Richard argues that technology is going to bring about a fascinating decade of change in the legal sector and transform our court system. Although automating our old ways of working plays a part in this, even more, critical is that artificial intelligence and technology will help give more individuals access to justice.

The rise of big data has also resulted in rapid identification systems, which allow police officers to quickly see an individual’s criminal history through a simple search.The FBI’s Next Generation Identification (NGI) system matches individuals with their criminal history information using biometrics such as fingerprints, palm prints, iris recognition, and facial recognition. The NGI’s current technologies are constantly being updated, and new ones are being added, to make the NGI the most comprehensive way to gather up-to-date information on the person being examined

During covid, there were e-courts services in courts, and lawyers and judges were taking cases online. After the covid, the use of technology increased in the law field also from litigation to corporate. As technology can also safeguard confidential information between parties and lawyers. There was ODR, (online dispute resolution) happening meetings that were taking place online mode.

File sharing is inevitable in the practice of law. Yet sometimes the most common ways of sharing (think email) are not always the most secure. With the remote office, the boom has come an increased need for alternate file-sharing solutions. There is data encryption to protect data as it is a reliable method to protect confidential data and information.

Conclusion-

Technology has been playing a vital role in the legal industry and has increased the efficiency of legal offices and the productivity of clerical workers. With the advent of legal tech, there is greater transparency between legal firms and clients. Clients know how many fees they must pay and can keep track of the day-to-day progress of the lawyer on their case. Also, there is no doubt that technology, if used correctly, is fast and efficient – more than any human individual. This can prove to be of great assistance to any law firm.  Lawyers of the future will be the ones who create the systems that will solve their client’s problems. These legal professionals will include legal knowledge engineers, legal risk managers, system developers, design thinking experts, and others. These people will use technology to create new ways of solving legal problems. In many ways, the legal sector is experiencing the same digitization that other industries have, and because it is so document-intensive, it is actually an industry that stands to benefit greatly from what technology has to offer.

The World Wide Web was created as a portal for communication, to connect people from far away, and while it started with electronic mail, mail moved to instant messaging, which let people have conversations and interact with each other from afar in real-time. But now, the new paradigm is the Internet of Things and how machines can communicate with one another. Now one can use a wearable gadget that can unlock the front door upon arrival at home and can message the air conditioner so that it switches on. This is IoT.

WHAT EXACTLY IS IoT?

The term ‘Internet of Things’ was coined in 1999 by Kevin Ashton, a computer scientist who put Radio Frequency Identification (RFID) chips on products in order to track them in the supply chain, while he worked at Proctor & Gamble (P&G). And after the launch of the iPhone in 2007, there were already more connected devices than people on the planet.

Fast forward to today and we live in a more connected world than ever. So much so that even our handheld devices and household appliances can now connect and communicate through a vast network that has been built so that data can be transferred and received between devices. There are currently more IoT devices than users in the world and according to the WEF’s report on State of the Connected World, by 2025 there will be more than 40 billion such devices that will record data so it can be analyzed.

IoT finds use in many parts of our lives. It has helped businesses streamline their operations, reduce costs, and improve productivity. IoT also helped during the Covid-19 pandemic, with devices that could help with contact tracing and wearables that could be used for health monitoring. All of these devices are able to gather, store and share data so that it can be analyzed. The information is gathered according to rules set by the people who build these systems.

APPLICATION OF IoT

IoT is used by both consumers and the industry.

Some of the widely used examples of CIoT (Consumer IoT) are wearables like health and fitness trackers, smart rings with near-field communication (NFC), and smartwatches. Smartwatches gather a lot of personal data. Smart clothing, with sensors on it, can monitor the wearer’s vital signs. There are even smart jewelry, which can monitor sleeping patterns and also stress levels.

With the advent of virtual and augmented reality, the gaming industry can now make the experience even more immersive and engrossing. Smart glasses and headsets are used, along with armbands fitted with sensors that can detect the movement of arms and replicate the movement in the game.

At home, there are smart TVs, security cameras, smart bulbs, home control devices, and other IoT-enabled ‘smart’ appliances like coffee makers, that can be turned on through an app, or at a particular time in the morning so that it acts as an alarm. There are also voice-command assistants like Alexa and Siri, and these work with software written by manufacturers that can understand simple instructions.

Industrial IoT (IIoT) mainly uses connected machines for the purposes of synchronization, efficiency, and cost-cutting. For example, smart factories gather and analyze data as the work is being done. Sensors are also used in agriculture to check soil moisture levels, and these then automatically run the irrigation system without the need for human intervention.

Statistics

• The IoT device market is poised to reach $1.4 trillion by 2027, according to Fortune Business Insight.
• The number of cellular IoT connections is expected to reach 3.5 billion by 2023. (Forbes)
• The amount of data generated by IoT devices is expected to reach 73.1 ZB (zettabytes) by 2025.
• 94% of retailers agree that the benefits of implementing IoT outweigh the risk.
• 55% of companies believe that 3^rd party IoT providers should have to comply with IoT security and privacy regulations.
• 53% of all users acknowledge that wearable devices will be vulnerable to data breaches, viruses,
• Companies could invest up to 15 trillion dollars in IoT by 2025 (Gigabit)

CONCERNS AND SOLUTIONS

• Two of the biggest concerns with IoT devices are the privacy of users and the devices being secure in order to prevent attacks by bad actors. This makes knowledge of how these things work absolutely imperative.
• It is worth noting that these devices all work with a central hub, like a smartphone. This means that it pairs with the smartphone through an app and acts as a gateway, which could compromise the smartphone as well if a hacker were to target that IoT device.
• With technology like smart television sets that have cameras and microphones, the major concern is that hackers could hack and take over the functioning of the television as these are not adequately secured by the manufacturer.
• A hacker could control the camera and cyberstalk the victim, and therefore it is very important to become familiar with the features of a device and ensure that it is well protected from any unauthorized usage. Even simple things, like keeping the camera covered when it is not being used.
• There is also the concern that since IoT devices gather and share data without human intervention, they could be transmitting data that the user does not want to share. This is true of health trackers. Users who wear heart and blood pressure monitors have their data sent to the insurance company, who may then decide to raise the premium on their life insurance based on the data they get.
• IoT devices often keep functioning as normal even if they have been compromised. Most devices do not log an attack or alert the user, and changes like higher power or bandwidth usage go unnoticed after the attack. It is therefore very important to make sure the device is properly protected.
• It is also important to keep the software of the device updated as vulnerabilities are found in the code and fixes are provided by the manufacturer. Some IoT devices, however, lack the capability to be patched and are therefore permanently ‘at risk’.

CONCLUSION

Humanity inhabits this world that is made up of all these nodes that talk to each other and get things done. Users can harmonize their devices so that everything runs like a tandem bike – completely in sync with all other parts. But while we make use of all the benefits, it is also very important that one understands what they are using, how it is functioning, and how one can tackle issues should they come up. This is also important to understand because once people get used to IoT, it will be that much more difficult to give up the comfort and ease that these systems provide, and therefore it would make more sense to be prepared for any eventuality. A lot of times, good and sensible usage alone can keep devices safe and services intact. But users should be aware of any issues because forewarned is forearmed.