#FactCheck - AI-Generated Image Falsely Shared as ‘Border 2’ Shooting Photo Goes Viral

Introduction

AI has penetrated most industries and telecom is no exception. According to a survey by Nvidia, enhancing customer experiences is the biggest AI opportunity for the telecom industry, with 35% of respondents identifying customer experiences as their key AI success story. Further, the study found nearly 90% of telecom companies use AI, with 48% in the piloting phase and 41% actively deploying AI. Most telecom service providers (53%) agree or strongly agree that adopting AI would provide a competitive advantage. AI in telecom is primed to be the next big thing and Google has not ignored this opportunity. It is reported that Google will soon add “AI Replies” to the phone app’s call screening feature. 

How Does The ‘AI Call Screener’ Work?

With the busy lives people lead nowadays, Google has created a helpful tool to answer the challenge of responding to calls amidst busy schedules. Google Pixel smartphones are now fitted with a new feature that deploys AI-powered calling tools that can help with call screening, note-making during an important call, filtering and declining spam, and most importantly ending the frustration of being on hold.  

In the official Google Phone app, users can respond to a caller through “new AI-powered smart replies”. While “contextual call screen replies” are already part of the app,  this new feature allows users to not have to pick up the call themselves. 

• With this new feature,  Google Assistant will be able to respond to the call with a customised audio response.
• The Google Assistant, responding to the call, will ask the caller’s name and the purpose of the call. If they are calling about an appointment, for instance, Google will show the user suggested responses specific to that call, such as ‘Confirm’ or ‘Cancel appointment’.

Google will build on the call-screening feature by using a “multi-step, multi-turn conversational AI” to suggest replies more appropriate to the nature of the call. Google’s Gemini Nano AI model is set to power this new feature and enable it to handle phone calls and messages even if the phone is locked and respond even when the caller is silent.

Benefits of AI-Powered Call Screening

This AI-powered call screening feature offers multiple benefits:

1. The AI feature will enhance user convenience by reducing the disruptions caused by spam calls. This will, in turn, increase productivity.
2. It will increase call privacy and security by filtering high-risk calls, thereby protecting users from attempts of fraud and cyber crimes such as phishing.  
3. The new feature can potentially increase efficiency in business communications by screening for important calls, delegating routine inquiries and optimising customer service. 

Key Policy Considerations

Adhering to transparent, ethical, and inclusive policies while anticipating regulatory changes can establish Google as a responsible innovator in AI call management. Some key considerations for AI Call Screener from a policy perspective are:

1. The AI screen caller will process and transcribe sensitive voice data, therefore, the data handling policies for such need to be transparent to reassure users of regulatory compliance with various laws. 
2. AI has been at a crossroads in its ethical use and mitigation of bias. It will require the algorithms to be designed to avoid bias and reflect inclusivity in its understanding of language. 
3. The data that the screener will be using is further complicated by global and regional regulations such as data privacy regulations like the GDPR, DPDP Act, CCPA etc., for consent to record or transcribe calls while focussing on user rights and regulations. 

Conclusion: A Balanced Approach to AI in Telecommunications

Google’s AI Call Screener offers a glimpse into the future of automated call management, reshaping customer service and telemarketing by streamlining interactions and reducing spam. As this technology evolves, businesses may adopt similar tools, balancing customer engagement with fewer unwanted calls. The AI-driven screening will also impact call centres, shifting roles toward complex, human-centred interactions while automation handles routine calls. They could have a potential effect on support and managerial roles. Ultimately, as AI call management grows, responsible design and transparency will be in demand to ensure a seamless, beneficial experience for all users.

References

• https://resources.nvidia.com/en-us-ai-in-telco/state-of-ai-in-telco-2024-report
• https://store.google.com/intl/en/ideas/articles/pixel-call-assist-phone-screen/ 
• https://www.thehindu.com/sci-tech/technology/google-working-on-ai-replies-for-call-screening-feature/article68844973.ece
• https://indianexpress.com/article/technology/artificial-intelligence/google-ai-replies-call-screening-9659612/ 

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Introduction

As India moves full steam ahead towards a trillion-dollar digital economy, how user data is gathered, processed and safeguarded is under the spotlight. One of the most pervasive but least known technologies used to gather user data is the cookie. Cookies are inserted into every website and application to improve functionality, measure usage and customize content. But they also present enormous privacy threats, particularly when used without explicit user approval. 

In 2023, India passed the Digital Personal Data Protection Act (DPDP) to give strong legal protection to data privacy. Though the act does not refer to cookies by name, its language leaves no doubt as to the inclusion of any technology that gathers or processes personal information and thus cookies regulation is at the centre of digital compliance in India. This blog covers what cookies are, how international legislation, such as the GDPR, has addressed them and how India's DPDP will regulate their use.

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What Are Cookies and Why Do They Matter?

Cookies are simply small pieces of data that a website stores in the browser. They were originally designed to help websites remember useful information about users, such as your login session or what is in your shopping cart. Netscape initially built them in 1994 to make web surfing more efficient. 

Cookies exist in various types. Session cookies are volatile and are deleted when the browser is shut down, whereas persistent cookies are stored on the device to monitor users over a period of time. First-party cookies are made by the site one is visiting, while third-party cookies are from other domains, usually utilised for advertisements or analytics. Special cookies, such as secure cookies, zombie cookies and tracking cookies, differ in intent and danger. They gather information such as IP addresses, device IDs and browsing history information associated with a person, thus making it personal data per the majority of data protection regulations.

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A Brief Overview of the GDPR and Cookie Policy

The GDPR regulates how personal data can be processed in general. However, if a cookie collects personal data (like IP addresses or identifiers that can track a person), then GDPR applies as well, because it sets the rules on how that personal data may be processed, what lawful bases are required, and what rights the user has.

The ePrivacy Directive (also called the “Cookie Law”) specifically regulates how cookies and similar technologies can be used. Article 5(3) of the ePrivacy Directive says that storing or accessing information (such as cookies) on a user’s device requires prior, informed consent, unless the cookie is strictly necessary for providing the service requested by the user.

In the seminal Planet49 decision, the Court of Justice of the European Union held that pre-ticked boxes do not represent valid consent. Another prominent enforcement saw Amazon fined €35 million by France's CNIL for using tracking cookies without user consent.

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Cookies and India’s Digital Personal Data Protection Act (DPDP), 2023

India's Digital Personal Data Protection Act, 2023 does not refer to cookies specifically but its provisions necessarily come into play when cookies harvest personal data like user activity, IP addresses, or device data. According to DPDP, personal data is to be processed for legitimate purposes with the individual's consent. The consent has to be free, informed, clear and unambiguous. The individuals have to be informed of what data is collected, how it will be processed.. The Act also forbids behavioural monitoring and targeted advertising in the case of children.

The Ministry of Electronics and IT released the Business Requirements Document for Consent Management Systems (BRDCMS) in June 2025. Although it is not binding by law, it provides operational advice on cookie consent. It recommends that websites use cookie banners with "Accept," "Reject," and "Customize" choices. Users must be able to withdraw or change their consent at any moment. Multi-language handling and automatic expiry of cookie preferences are also suggested to suit accessibility and privacy requirements.

The DPDP Act and the BRDCMS together create a robust user-rights model, even in the absence of a special cookie law.

What Should Indian Websites Do?

For the purposes of staying compliant, Indian websites and online platforms need to act promptly to harmonise their use of cookies with DPDP principles. This begins with a transparent and simple cookie banner providing users with an opportunity to accept or decline non-essential cookies. Consent needs to be meaningful; coercive tactics such as cookie walls must not be employed. Websites need to classify cookies (e.g., necessary, analytics and ads) and describe each category's function in plain terms under the privacy policy. Users must be given the option to modify cookie settings anytime using a Consent Management Platform (CMP). Monitoring children or their behavioural information must be strictly off-limits.

These are not only about being compliant with the law, they're about adhering to ethical data stewardship and user trust building.

What Should Users Do?

Cookies need to be understood and controlled by users to maintain online personal privacy. Begin by reading cookie notices thoroughly and declining unnecessary cookies, particularly those associated with tracking or advertising. The majority of browsers today support blocking third-party cookies altogether or deleting them periodically.

It is also recommended to check and modify privacy settings on websites and mobile applications. It is possible to minimise surveillance with the use of browser add-ons such as ad blockers or privacy extensions. Users are also recommended not to blindly accept "accept all" in cookie notices and instead choose "customise" or "reject" where not necessary for their use.

Finally, keeping abreast of data rights under Indian law, such as the right to withdraw consent or to have data deleted, will enable people to reclaim control over their online presence.

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Conclusion

Cookies are a fundamental component of the modern web, but they raise significant concerns about individual privacy. India's DPDP Act, 2023, though not explicitly referring to cookies, contains an effective legal framework that regulates any data collection activity involving personal data, including those facilitated by cookies.

As India continues to make progress towards comprehensive rulemaking and regulation, companies need to implement privacy-first practices today. And so must the users, in an active role in their own digital lives. Collectively, compliance, transparency and awareness can build a more secure and ethical internet ecosystem where privacy is prioritised by design.

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References

• https://prsindia.org/billtrack/digital-personal-data-protection-bill-2023
• https://gdpr-info.eu/
• https://d38ibwa0xdgwxx.cloudfront.net/create-edition/7c2e2271-6ddd-4161-a46c-c53b8609c09d.pdf
• https://oag.ca.gov/privacy/ccpa
• https://www.barandbench.com/columns/cookie-management-under-the-digital-personal-data-protection-act-2023#:~:text=The%20Business%20Requirements%20Document%20for,the%20DPDP%20Act%20and%20Rules.
• https://samistilegal.in/cookies-meaning-legal-regulations-and-implications/#
• https://secureprivacy.ai/blog/india-digital-personal-data-protection-act-dpdpa-cookie-consent-requirements
• https://law.asia/cookie-use-india/‍
• https://www.cookielawinfo.com/major-gdpr-fines-2020-2021/#:~:text=4.,French%20websites%20could%20refuse%20cookies.

Introduction

The Digital Personal Data Protection (DPDP) Act, of 2023, introduces a framework for the protection of personal data in India. Data fiduciaries are the entity that essentially determines the purpose and means of processing of personal data. The small-scale industries also fall within the ambit of the term. Startups/Small companies and Micro, Small, and Medium Enterprises (MSMEs) while determining the purpose of processing of personal data in the capacity of ‘data fiduciary’ are also required to comply with the DPDP Act provisions. The obligations set for the data fiduciary will apply to them unilaterally, though compliance with this Act and can be challenging due to resource constraints and limited expertise in data protection. 

DPDP Act, 2023 Section 17(3) gives power to the Central Government to exempt Startups from being obligated to comply with the Act, taking into account the volume and nature of personal data processed. It is the nation's first standalone law on data protection and privacy, which sets forth strict rules on how data fiduciaries can collect and process personal data, focusing on consent-based mechanisms and personal data protection. Small-scale industries are given more time to comply with the DPDP Act. The detailed provisions to be notified in further rulemaking called ‘DPDP rules’.

Obligations on Data Fiduciary under the DPDP Act, 2023

The DPDP Act focuses on processing digital personal data in a manner that recognizes both the right of individuals to protect their personal data and the need to process such personal data for lawful purposes and for matters connected therewith or incidental thereto. Hence, small-scale industries also need to comply with provisions aimed at protecting digital personal data.

The key requirements to be considered:

• Data Processing Principles: Ensuring that data processing is done lawfully, fairly, and transparently. Further, the collection and processing of personal data is only for specific, clear, and legitimate purposes and only the data necessary for the stated purpose. Ensuring that the data is accurate and up to date is also necessary. An important part is that the data is not retained longer than necessary and appropriate security measures are taken to protect the said data.
• Consent Management: Clear and informed consent should be obtained from individuals before collecting their personal data. Further, individuals have the option to withdraw their consent easily.
• Rights of Data Principals: Data principals (individuals) whose data is being collected have the right to Information, the right to correction and erasure of data, the right to grievance redressa, Right to nominate.the right to access, correct, and delete their personal data. Data fiduciaries need to be mindful of mechanisms to handle requests from data principals regarding their concerns.
• Data Breach Notifications: Data fiduciaries are required to notify the data protection board and the affected individuals in case a data breach has occurred.
• Appropriate technical and organisational measures: A Data Fiduciary shall implement appropriate technical and organisational measures to ensure effective observance of the provisions of this Act and the rules made thereunder.Cross-border Data Transfers: Compliance with regulations in relation to the transfer of personal data outside of India should be ensured.

Challenges for Small Scale Industries for the DPDP Act Compliance 

While small-scale industries have high aims for their organisational growth and now in the digital age they also need to place reliance on online security measures and handling of personal data, with the DPDP act in the picture it becomes an obligation to consider and comply with. As small-scale industries including MSMEs, they might face certain challenges in fulfilling these obligations but digital data protection measures will also boost the competitive market and customer growth in their business. Bringing reforms in methods aimed at better data governance in today's digital era is significant. 

One of the major challenges for small-scale industries could be ensuring a skilled workforce that understands and educates internal stakeholders about the DPDP Act compliances. This could undoubtedly become an additional burden.

Further, the limited resources can make the implementation of data protection, which is oftentimes complex for a layperson in the case of a small-scale industry, difficult to implement. Limitations in resources are often financial or human resources.

Cybersecurity, cyber awareness, and protection from cyber threats need some form of expertise, which is lacking in small enterprises. The outsourcing of such expertise is a decision that is sometimes taken too late, and some form of harm can take place between the periods by which an incident can occur.

Investment in the core business or enterprise many times doesn't include technology other than the basic requirements to run the business, nor towards ensuring that the data is secure and all compliances are met. However, in the fast-moving digital world, all industries need to be mindful of their efforts to protect personal data and proper data governance.

Recommendations 

To ensure the proper and effective personal data handling practices as per the provisions of the act, the small companies/startups need to work backend and frontend and ensure that they take adequate measures to comply with the act. While such industries have been given more time to ensure compliance, there are some suggestions for them to be compliant with the new law.

Small companies can ensure compliance with the DPDP Act by implementing robust data protection policies, investing in and providing employee training on data privacy, using age-verification mechanisms, and adopting privacy-by-design principles. Conduct a gap analysis to identify areas where current practices fall short of DPDP Act requirements. Regular audits, secure data storage solutions, and transparent communication with users about data practices are also essential. Use cost-effective tools and technologies for data protection and management.

Conclusion

Small-scale industries must take proactive steps to align with the DPDP Act, 2023 provisions. By understanding the requirements, leveraging external expertise, and adopting best practices, small-scale industries can ensure compliance and protect personal data effectively. In the long run, complying with the new law would lead to greater trust and better business for the enterprises, resulting in a larger revenue share for them.

References

• https://pib.gov.in/PressReleaseIframePage.aspx?PRID=1959161 
• https://www.financialexpress.com/business/digital-transformation-dpdp-act-managing-data-protection-compliance-in-businesses-3305293/ 
• https://economictimes.indiatimes.com/tech/technology/big-tech-coalition-seeks-12-18-month-extension-to-comply-with-indias-dpdp-act/articleshow/104726843.cms?from=mdr 

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