Sanchar Saathi Portal: A Solution for Mobile Phone Theft and Data Protection

Mr. Neeraj Soni
Mr. Neeraj Soni
Intern – Policy and Advocacy
Jul 20, 2023


Lost your phone? How to track and block your lost or stolen phone? Fear not, Say hello to Sanchar Saathi, the newly launched portal by the government. The smartphone has become an essential part of our daily life, our lots of personal data are stored in our smartphones, and if a phone is lost or stolen, it can be a frustrating experience. With the government initiative launching Sanchar Saathi Portal, you can now track and block your lost or stolen smartphone. The Portal uses a central equipment identity register to help users block their lost phones. It helps you track your lost and stolen smartphone. So now, say hello to Sanchar Saathi, the newly launched portal by the government. Users should keep an FIR copy of their lost/stolen smartphone handy for using certain features of the portal. FIR copy is also required for tracking the phone on the website. This portal allows users to track lost/stolen smartphones, and they can block the device across all telecom networks.

Preventing Data Leakage and Mobile Phone Theft

When you lose your phone or your phone is stolen, you worry as your smartphone holds your various personal sensitive information such as your bank account information, UPI IDs, and social media accounts such as WhatsApp, which cause a serious concern of data leakage and misuse in such a situation. Sanchar saathi portal addresses this problem and serves as a platform for blocking data saved on a lost or stolen device. This feature protects the users against financial fraud, identity thrift, and data leakage by blocking access to your lost or stolen device and ensuring that unauthorised parties cannot access or abuse important information.

How the Sanchar Saathi Portal Works

To file a complaint regarding their lost or stolen smartphones the users are required to provide IMEI (International Mobile Equipment Identity) number. The official website of the portal is users can access the “Citizen Centric Services” option on the homepage. Then users may, by clicking on “Block Your Lost/Stolen Mobile”, can fill out the form. Users need to fill in details such as IMEI number, contact number, model number of the smartphone, mobile purchase invoice, and information such as the date, time, district, and state where the device was lost or stolen. Users must keep a copy of the FIR handy and fill in their personal information, such as their name, email address, and residence. After completing and selecting the ‘Complete tab’, the form will be submitted, and access to the lost/stolen smartphone will be blocked.

Enhancing Security with SIM Card Verification

Using this portal, users can access their associated sim card numbers and block any unauthorised use. In this way portal allows owners to take immediate action if their sim card is being used or misused by someone else. The Sanchar Saathi Portal allows you to check the status of active SIM cards registered under an individual’s name. And it is an extra security feature provided by the portal. This proactive strategy helps users to safeguard their personal information against possible abuse and identity theft.

Advantages of the Sanchar Saathi Portal

The Sanchar Saathi platform offers various benefits for reducing mobile phone theft and protecting personal data.  The portal offers a simplified and user-friendly platform for making complaints. The online complaint tracking function keeps consumers informed of the status of their complaints, increasing transparency and accountability.

The portal allows users to block access to personal data on lost/stolen smartphones which reduces the chances or potential risk of data leakage.

The portal SIM card verification feature acts as an extra layer of security, enabling users to monitor any unauthorised use of their personal information. This proactive approach empowers users to take immediate action if they detect any suspicious activity, preventing further damage to their personal data.


Our smartphones store large amounts of sensitive information and Data, so it becomes crucial to protect our smartphones from any unauthorised access, especially in case when the smartphone is lost or stolen. The Sanchar Saathi portal is a commendable step by the government by offering a comprehensive solution to combat mobile phone theft and protect personal data, the portal contributes to a safer digital environment for smartphone users.

The portal provides the option of blocking access to your lost/stolen device and also checking the SIM card verification. These features of the portal empower users to take control of their data security. In this way, the portal contributes to preventing mobile phone theft and data leakage.

Jul 20, 2023

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