#FactCheck: Beware of Fake Emails Distributing Fraudulent e-PAN Cards

Introduction 

In today's digital age, we consume a lot of information and content on social media apps, and it has become a daily part of our lives. Additionally, the algorithm of these apps is such that once you like a particular category of content or show interest in it, the algorithm starts showing you a lot of similar content. With this, the hype around becoming a content creator has also increased, and people have started making short reel videos and sharing a lot of information. There are influencers in every field, whether it's lifestyle, fitness, education, entertainment, vlogging, and now even legal advice.

The online content, reels, and viral videos by social media influencers giving legal advice can have far-reaching consequences. ‘LAW’ is a vast subject where even a single punctuation mark holds significant meaning. If it is misinterpreted or only partially explained in social media reels and short videos, it can lead to serious consequences. Laws apply based on the facts and circumstances of each case, and they can differ depending on the nature of the case or offence. This trend of ‘swipe for legal advice’ or ‘law in 30 seconds’, along with the rise of the increasing number of legal influencers, poses a serious problem in the online information landscape. It raises questions about the credibility and accuracy of such legal advice, as misinformation can mislead the masses, fuel legal confusion, and create risks.

Bar Council of India’s stance against legal misinformation on social media platforms 

The Bar Council of India (BCI) on Monday (March 17, 2025) expressed concern over the rise of self-styled legal influencers on social media, stating that many without proper credentials spread misinformation on critical legal issues. Additionally, “Incorrect or misleading interpretations of landmark judgments like the Citizenship Amendment Act (CAA), the Right to Privacy ruling in Justice K.S. Puttaswamy (Retd.) v. Union of India, and GST regulations have resulted in widespread confusion, misguided legal decisions, and undue judicial burden,” the body said. The BCI also ordered the mandatory cessation of misleading and unauthorised legal advice dissemination by non-enrolled individuals and called for the establishment of stringent vetting mechanisms for legal content on digital platforms. The BCI emphasised the need for swift removal of misleading legal information.

Conclusion

Legal misinformation on social media is a growing issue that not only disrupts public perception but also influences real-life decisions. The internet is turning complex legal discourse into a chaotic game of whispers, with influencers sometimes misquoting laws and self-proclaimed "legal experts" offering advice that wouldn't survive in a courtroom. The solution is not censorship, but counterbalance. Verified legal voices need to step up, fact-checking must be relentless, and digital literacy must evolve to keep up with the fast-moving world of misinformation. Otherwise, "legal truth" could be determined by whoever has the best engagement rate, rather than by legislation or precedent.

References:

• https://www.thehindu.com/news/national/bci-warns-against-legal-misinformation-bans-influencer-promotions/article69340049.ece

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Introduction

Intricate and winding are the passageways of the modern digital age, a place where the reverberations of truth effortlessly blend, yet hauntingly contrast, with the echoes of falsehood. Within this complex realm, the World Economic Forum (WEF) has illuminated the darkened corners with its powerful spotlight, revealing the festering, insidious network of misinformation and disinformation that snakes through the virtual and physical worlds alike. Gravely identified by the “WEF's Global Risks Report 2024” as the most formidable and immediate threats to our collective well-being, this malignant duo—misinformation and disinformation. 

The report published with the solemn tone suitable for the prelude to such a grand international gathering as the Annual Summit in Davos, the report presents a vivid tableau of our shared global landscape—one that is dominated by the treacherous pitfalls of deceits and unverified claims. These perils, if unrecognised and unchecked by societal checks and balances, possess the force to rip apart the intricate tapestry of our liberal institutions, shaking the pillars of democracies and endangering the vulnerable fabric of social cohesion.

Election Mania 

As we find ourselves perched on the edge of a future, one where the voices of nearly three billion human beings make their mark on the annals of history—within the varied electoral processes of nations such as Bangladesh, India, Indonesia, Mexico, Pakistan, the United Kingdom, and the United States. However, the spectre of misinformation can potentially corrode the integrity of the governing entities that will emerge from these democratic processes. The warning issued by the WEF is unambiguous: we are flirting with the possibility of disorder and turmoil, where the unchecked dispersion of fabrications and lies could kindle flames of unrest, manifesting in violent protests, hate-driven crimes, civil unrest, and the scourge of terrorism.

Derived from the collective wisdom of over 1,400 experts in global risk, esteemed policymakers, and industry leaders, the report crafts a sobering depiction of our world's journey. It paints an ominous future that increasingly endows governments with formidable power—to brandish the weapon of censorship, to unilaterally declare what is deemed 'true' and what ought to be obscured or eliminated in the virtual world of sharing information. This trend signals a looming potential for wider and more comprehensive repression, hindering the freedoms traditionally associated with the Internet, journalism, and unhindered access to a panoply of information sources—vital fora for the exchange of ideas and knowledge in a myriad of countries across the globe.

Prominence of AI 

When the gaze of the report extends further over a decade-long horizon, the prominence of environmental challenges such as the erosion of biodiversity and alarming shifts in the Earth's life-support systems ascend to the pinnacle of concern. Yet, trailing closely, the digital risks continue to pulsate—perpetuated by the distortions of misinformation, the echoing falsities of disinformation, and the unpredictable repercussions stemming from the utilization and, at times, the malevolent deployment of artificial intelligence (AI). These ethereal digital entities, far from being illusory shades, are the precursors of a disintegrating world order, a stage on which regional powers move to assert and maintain their influence, instituting their own unique standards and norms.

The prophecies set forth by the WEF should not be dismissed as mere academic conjecture; they are instead a trumpet's urgent call to mobilize. With a startling 30 percent of surveyed global experts bracing for the prospect of international calamities within the mere span of the coming two years, and an even more significant portion—nearly two-thirds—envisaging such crises within the forthcoming decade, it is unmistakable that the time to confront and tackle these looming risks is now. The clarion is sounding, and the message is clear: inaction is no longer an available luxury.

Maldives and India Row

To pluck precise examples from the boundless field of misinformation, we might observe the Lakshadweep-Malé incident wherein an ordinary boat accident off the coast of Kerala was grotesquely transformed into a vessel for the far-reaching tendrils of fabricated narratives, erroneously implicating Lakshadweep in the spectacle. Similarly, the tension-laden India-Maldives diplomatic exchange becomes a harrowing testament to how strained international relations may become fertile ground for the rampant spread of misleading content. The suspension of Maldivian deputy ministers following offensive remarks, the immediate tumult that followed on social media, and the explosive proliferation of counterfeit news targeting both nations paint a stark and intricate picture of how intertwined are the threads of politics, the digital platforms of social media, and the virulent propagation of falsehoods.

Yet, these are mere fragments within the extensive and elaborate weave of misinformation that threatens to enmesh our globe. As we venture forth into this dangerous and murky topography, it becomes our collective responsibility to maintain a sense of heightened vigilance, to consistently question and verify the sources and content of the information that assails us from all directions, and to cultivate an enduring culture anchored in critical thinking and discernment. The stakes are colossal—for it is not merely truth itself that we defend, but rather the underlying tenets of our societies and the sanctity of our cherished democratic institutions.

Conclusion 

In this fraught era, marked indelibly by uncertainty and perched precariously on the cusp of numerous pivotal electoral ventures, let us refuse the role of passive bystanders to unraveling our collective reality. We must embrace our role as active participants in the relentless pursuit of truth, fortified with the stark awareness that our entwined futures rest precariously on our willingness and ability to distinguish the veritable from the spurious within the perilous lattice of falsehoods of misinformation. We must continually remind ourselves that, in the quest for a stable and just global order, the unerring discernment of fact from fiction becomes not only an act of intellectual integrity but a deed of civic and moral imperative.

References 

• https://www.businessinsider.in/politics/world/election-fuelled-misinformation-is-serious-global-risk-in-2024-says-wef/articleshow/106727033.cms
• https://www.deccanchronicle.com/nation/current-affairs/100124/misinformation-tops-global-risks-2024.html
• https://www.msn.com/en-in/news/India/fact-check-in-lakshadweep-male-row-kerala-boat-accident-becomes-vessel-for-fake-news/ar-AA1mOJqY
• https://www.boomlive.in/news/india-maldives-muizzu-pm-modi-lakshadweep-fact-check-24085
• https://www.weforum.org/press/2024/01/global-risks-report-2024-press-release/

Introduction

The hospitality industry is noted to be one of the industries most influenced by technology. Hotels, restaurants, and travel services are increasingly reliant on digital technologies to automate core operations and customer interactions. The shift to electronic modes of conducting business has made the industry a popular target for cyber threats. In light of increasing cyber threats, safeguarding personal and sensitive personal data on the part of the hospitality industry becomes significant not only from a customer standpoint but also from an organisational and legal perspective.

Role of cybersecurity in the hospitality industry

A hospitality industry-based entity (“HI entity”) deploys several technologies not only to automate operations but to also deliver excellent customer experiences. Technologies such as IoTs that enable smart controls in rooms, Point-of-Sale systems that manage reservations, Call Accounting Systems that track and record customer calls, keyless entry systems, and mobile apps that facilitate easy booking and service requests are popularly used in addition to operative technologies such as Property Management Systems, Hotel Accounting Systems, Local Area Networks (LAN).{1} These technologies collect vast volumes of data daily due to the nature of operations. Such data necessarily includes personal information such as names, addresses, phone numbers, email IDs etc. and sensitive information such as gender, bank account and payment details, health information pertaining to food allergens etc. Resultantly, the breach and loss of such critical data impacts customer trust and loyalty and in turn, their retention within the business. Lack of adequate cybersecurity measures also impacts the reputation and goodwill of an HI entity since customers are more likely to opt for establishments that prioritise the protection of their data. In 2022, cybercriminals syphoned 20GB of internal documents and customer data from Marriott Hotels, which included credit card information and staff information such as wage data, corporate card number and even a personnel assessment file. A much larger breach was seen in 2018, where 383 million booking records and 5.3 million unencrypted passport numbers were stolen from Marriott’s servers.{2}

Cybersecurity is also central to safeguarding trade secrets and key confidential trade information. An estimate of US $6 trillion per year on average amounts to losses generated from cybercrimes.{3} The figure, however, does not include the cost of breach, expenses related to incident response, legal fees, regulatory fines etc which may be significantly higher for a HI entity when loss of potential profits is factored in.

Cybersecurity is also central from a legal standpoint. Legal provisions in various jurisdictions mandate the protection of guest data. In India, the Digital Personal Data Protection Act 2023, imposes a penalty of up to Rs. 50 Crores on a breach in observing obligations to take reasonable security safeguards to prevent personal data breach.{4} Similarly, the General Data Protection Regulation (GDPR) of the European Union also has guidelines for protecting personal data. Several other industry-specific rules, such as those pertaining to consumer protection,  may also be applicable.

Breaches and Mitigation

There are several kinds of cyber security threats faced by an HI entity. “Fake Booking” is a popular method of cyber attack, whereby attackers build and design a website that is modelled exactly after the hotel’s legitimate website. Many customers end up using such malicious phishing websites thereby exposing their personal and sensitive personal data to threats. Additionally, the provision of free wifi within hotel premises, usually accessible freely to the public, implies that a malicious actor may introduce viruses and updates bearing malware. Other common cyber threats include denial of service (DoS) attacks, supply chain attacks, ransomware threats, SQL injection attacks (a type of attack where malicious code is inserted into a database to manipulate data and gain access to information), buffer overflow or buffer overrun (when the amount of data exceeds its storage capacity, implying that the excess data overflows into other memory locations and corrupt or overwrites data in those locations). 

One of the best ways to manage data breaches is to leverage newer technologies that operate on a “privacy by design” model. An HI entity must deploy web application firewalls (WAF) that differ from regular firewalls since they can filter the content of specific web applications and prevent cyber attacks. Another method to safeguard data is by deploying a digital certificate which binds a message/instruction to the owner/generator of the message. This is useful in preventing any false claims fraud by customers. Digital certificates may be deployed on distributed ledger technologies such as blockchain, that are noted for their immutability, transparency and security. Self-sovereign identities or Identifiers (SSI) are also a security use-concept of blockchain whereby individuals own and control their personal data, thereby eliminating reliance on central authorities.{5} In the hospitality industry, SSIs enhance cybersecurity by securely storing identity-related information on a decentralised network, thereby reducing the risk of data breaches. Users can selectively share their information, ensuring privacy and minimising data exposure. This approach not only protects guests' personal details but also streamlines authentication processes, making interactions safer and more efficient.

From a less technical standpoint, cybersecurity insurance may be opted for by a hotel to secure themselves and customer information against breach. Through such insurance, a hotel may cover the liability that arises from breaches caused by both first- and third-party actions.{6} Additionally, Payment Cards Industry Data Security Standards should be adhered to, since these standards ensure that businesses should apply best practices when processing credit card data through optimised security. Employee training and upskilling in basic, practical cybersecurity measures and good practices is also a critical component of a comprehensive cybersecurity strategy.

References:

• [1]  The Growing Importance of Cybersecurity in the Hospitality Industry”, Alfatec, 11 September 2023 https://www.alfatec.ai/academy/resource-library/the-growing-importance-of-cybersecurity-in-the-hospitality-industry
• [2]  Vigliarolo, Brandon, “Marriott Hotels admit to third data breach in 4 years”, 6 July 2022 https://www.theregister.com/2022/07/06/marriott_hotels_suffer_yet_another/#:~:text=In%20the%20case%20of%20the,of%20an%20individual%20organization%20ever. 

• [3] Shabani, Neda & Munir, Arslan. (2020). A Review of Cyber Security Issues in the Hospitality Industry. 10.1007/978-3-030-52243-8_35. https://www.researchgate.net/publication/342683038_A_Review_of_Cyber_Security_Issues_in_Hospitality_Industry/citation/download    
• [4] The Digital Personal Data Protection Act 2023 https://www.meity.gov.in/writereaddata/files/Digital%20Personal%20Data%20Protection%20Act%202023.pdf 
• [5]  “What is self-sovereign identity?”, Sovrin, 6 December 2018 https://sovrin.org/faq/what-is-self-sovereign-identity/ 
• [6] Yasar, Kinza, “Cyber Insurance”, Tech Target https://www.techtarget.com/searchsecurity/definition/cybersecurity-insurance-cybersecurity-liability-insurance