TRAI’s New Directions
Introduction
The Telecom Regulatory Authority of India (TRAI) has directed all telcos to set up detection systems based on Artificial Intelligence and Machine Learning (AI/ML) technologies in order to identify and control spam calls and text messages from unregistered telemarketers (UTMs).
The TRAI Directed telcos
The telecom regulator, TRAI, has directed all Access Providers to detect Unsolicited commercial communication (UCC)by systems, which is based on Artificial Intelligence and Machine Learning to detect, identify, and act against senders of Commercial Communication who are not registered in accordance with the provisions of the Telecom Commercial Communication Customer Preference Regulations, 2018 (TCCCPR-2018). Unregistered Telemarketers (UTMs) are entities that do not register with Access Providers and use 10-digit mobile numbers to send commercial communications via SMS or calls.
TRAI steps to curb Unsolicited commercial communication
TRAI has taken several initiatives to reduce Unsolicited Commercial Communication (UCC), which is a major source of annoyance for the public. It has resulted in fewer complaints filed against Registered Telemarketers (RTMs). Despite the TSPs’ efforts, UCC from Unregistered Telemarketers (UTMs) continues. Sometimes, these UTMs use messages with bogus URLs and phone numbers to trick clients into revealing crucial information, leading to financial loss.
To detect, identify, and prosecute all Unregistered Telemarketers (UTMs), the TRAI has mandated that Access Service Providers implement the UCC.
Detect the System with the necessary functionalities within the TRAI’s Telecom Commercial Communication Customer Preference Regulations, 2018 framework.
Access service providers have implemented such detection systems based on their applicability and practicality. However, because UTMs are constantly creating new strategies for sending unwanted communications, the present UCC detection systems provided by Access Service providers cannot detect such UCC.
TRAI also Directs Telecom Providers to Set Up Digital Platform for Customer Consent to Curb Promotional Calls and Messages.
Unregistered Telemarketers (UTMs) sometimes use messages with fake URLs and phone numbers to trick customers into revealing essential information, resulting in financial loss.
TRAI has urged businesses like banks, insurance companies, financial institutions, and others to re-verify their SMS content templates with telcos within two weeks. It also directed telecom companies to stop misusing commercial messaging templates within the next 45 days.
The telecom regulator has also instructed operators to limit the number of variables in a content template to three. However, if any business intends to utilise more than three variables in a content template for communicating with their users, this should be permitted only after examining the example message, as well as adequate justifications and justification.
In order to ensure consistency in UCC Detect System implementations, TRAI has directed all Access Providers to deploy UCC and detect systems based on artificial intelligence and Machine Learning that are capable of constantly evolving to deal with new signatures, patterns, and techniques used by UTMs.
Access Providers have also been directed to use the DLT platform to share intelligence with others. Access Providers have also been asked to ensure that such UCC Detect System detects senders that send unsolicited commercial communications in bulk and do not comply with the requirements. All Access Providers are directed to follow the instructions and provide an update on actions done within thirty days.
The move by TRAI is to curb the menacing calls as due to this, the number of scam cases is increasing, and now a new trend of scams started as recently, a Twitter user reported receiving an automated call from +91 96681 9555 with the message “This call is from Delhi Police.” It then asked her to stay in the queue since some of her documents needed to be picked up. Then he said he works as a sub-inspector at the Kirti Nagar police station in New Delhi. He then inquired whether she had recently misplaced her Aadhaar card, PAN card, or ATM card, to which she replied ‘no’. The scammer then poses as a cop and requests that she authenticate the last four digits of her card because they have found a card with her name on it. And a lot of other people tweeted about it.
Conclusion
TRAI directed the telcos to check the calls and messages from Unregistered numbers. This step of TRAI will curb the pesky calls and messages and catch the Frauds who are not registered with the regulation. Sometimes the unregistered sender sends fraudulent links, and through these fraudulent calls and messages, the sender tries to take the personal information of the customers, which results in financial losses.
Related Blogs
Introduction
With the increasing frequency and severity of cyber-attacks on critical sectors, the government of India has formulated the National Cyber Security Reference Framework (NCRF) 2023, aimed to address cybersecurity concerns in India. In today’s digital age, the security of critical sectors is paramount due to the ever-evolving landscape of cyber threats. Cybersecurity measures are crucial for protecting essential sectors such as banking, energy, healthcare, telecommunications, transportation, strategic enterprises, and government enterprises. This is an essential step towards safeguarding these critical sectors and preparing for the challenges they face in the face of cyber threats. Protecting critical sectors from cyber threats is an urgent priority that requires the development of robust cybersecurity practices and the implementation of effective measures to mitigate risks.
Overview of the National Cyber Security Policy 2013
The National Cyber Security Policy of 2013 was the first attempt to address cybersecurity concerns in India. However, it had several drawbacks that limited its effectiveness in mitigating cyber risks in the contemporary digital age. The policy’s outdated guidelines, insufficient prevention and response measures, and lack of legal implications hindered its ability to protect critical sectors adequately. Moreover, the policy should have kept up with the rapidly evolving cyber threat landscape and emerging technologies, leaving organisations vulnerable to new cyber-attacks. The 2013 policy failed to address the evolving nature of cyber threats, leaving organisations needing updated guidelines to combat new and sophisticated attacks.
As a result, an updated and more comprehensive policy, the National Cyber Security Reference Framework 2023, was necessary to address emerging challenges and provide strategic guidance for protecting critical sectors against cyber threats.
Highlights of NCRF 2023
Strategic Guidance: NCRF 2023 has been developed to provide organisations with strategic guidance to address their cybersecurity concerns in a structured manner.
Common but Differentiated Responsibility (CBDR): The policy is based on a CBDR approach, recognising that different organisations have varying levels of cybersecurity needs and responsibilities.
Update of National Cyber Security Policy 2013: NCRF supersedes the National Cyber Security Policy 2013, which was due for an update to align with the evolving cyber threat landscape and emerging challenges.
Different from CERT-In Directives: NCRF is distinct from the directives issued by the Indian Computer Emergency Response Team (CERT-In) published in April 2023. It provides a comprehensive framework rather than specific directives for reporting cyber incidents.
Combination of robust strategies: National Cyber Security Reference Framework 2023 will provide strategic guidance, a revised structure, and a proactive approach to cybersecurity, enabling organisations to tackle the growing cyberattacks in India better and safeguard critical sectors. Rising incidents of malware attacks on critical sectors
In recent years, there has been a significant increase in malware attacks targeting critical sectors. These sectors, including banking, energy, healthcare, telecommunications, transportation, strategic enterprises, and government enterprises, play a crucial role in the functioning of economies and the well-being of societies. The escalating incidents of malware attacks on these sectors have raised concerns about the security and resilience of critical infrastructure.
Banking: The banking sector handles sensitive financial data and is a prime target for cybercriminals due to the potential for financial fraud and theft.
Energy: The energy sector, including power grids and oil companies, is critical for the functioning of economies, and disruptions can have severe consequences for national security and public safety.
Healthcare: The healthcare sector holds valuable patient data, and cyber-attacks can compromise patient privacy and disrupt healthcare services. Malware attacks on healthcare organisations can result in the theft of patient records, ransomware incidents that cripple healthcare operations, and compromise medical devices.
Telecommunications: Telecommunications infrastructure is vital for reliable communication, and attacks targeting this sector can lead to communication disruptions and compromise the privacy of transmitted data. The interconnectedness of telecommunications networks globally presents opportunities for cybercriminals to launch large-scale attacks, such as Distributed Denial-of-Service (DDoS) attacks.
Transportation: Malware attacks on transportation systems can lead to service disruptions, compromise control systems, and pose safety risks.
Strategic Enterprises: Strategic enterprises, including defence, aerospace, intelligence agencies, and other sectors vital to national security, face sophisticated malware attacks with potentially severe consequences. Cyber adversaries target these enterprises to gain unauthorised access to classified information, compromise critical infrastructure, or sabotage national security operations.
Government Enterprises: Government organisations hold a vast amount of sensitive data and provide essential services to citizens, making them targets for data breaches and attacks that can disrupt critical services.
Conclusion
The sectors of banking, energy, healthcare, telecommunications, transportation, strategic enterprises, and government enterprises face unique vulnerabilities and challenges in the face of cyber-attacks. By recognising the significance of safeguarding these sectors, we can emphasise the need for proactive cybersecurity measures and collaborative efforts between public and private entities. Strengthening regulatory frameworks, sharing threat intelligence, and adopting best practices are essential to ensure our critical infrastructure’s resilience and security. Through these concerted efforts, we can create a safer digital environment for these sectors, protecting vital services and preserving the integrity of our economy and society. The rising incidents of malware attacks on critical sectors emphasise the urgent need for updated cybersecurity policy, enhanced cybersecurity measures, a collaboration between public and private entities, and the development of proactive defence strategies. National Cyber Security Reference Framework 2023 will help in addressing the evolving cyber threat landscape, protect critical sectors, fill the gaps in sector-specific best practices, promote collaboration, establish a regulatory framework, and address the challenges posed by emerging technologies. By providing strategic guidance, this framework will enhance organisations’ cybersecurity posture and ensure the protection of critical infrastructure in an increasingly digitised world.
WhatsApp messages masquerading as an offer from Maruti Suzuki with links luring unsuspecting users with the promise of Maruti Suzuki 40th Anniversary Celebration presents, have been making the rounds on the app. If you receive such messages try to stay away from it, as it can be a scam.
The Research Wing of CyberPeace Foundation along with Autobot Infosec Private Limited have conducted a study based on a WhatsApp message that contained a link pretending to be a free gift offer from Maruti Suzuki which asks users to participate in a survey in order to get a chance to win a Maruti Baleno Sigma MT car.
Warning SignsThe campaign pretends to be an offer from Maruti Suzuki but is hosted on a third party domain instead of the official Maruti Suzuki website which makes it more suspicious.
The domain names associated with the campaign have been registered in very recent times.
Multiple redirections have been noticed between the links.
No reputed site would ask its users to share the campaign on WhatsApp.
The prize is kept really attractive to lure the laymen.
Grammatical mistakes have been noticed.
A congratulations message appears on the landing page with an attractive photo of Maruti Suzuki cars that asks users to participate in a quick survey in order to get a “Maruti Suzuki BALENO Sigma MT”. Also, the bottom of the page seems to appear like a comment section with public comments establishing the truthfulness of the offer.
The survey starts with some basic questions like Do you know Maruti Suzuki?, How old are you?, How do you think of Maruti Suzuki?, Are you male or female? Etc. Once the user answers the questions a “congratulatory message” is displayed.
On clicking the OK button users are given three attempts to win the prize. After completing all the attempts a message pops up that the user has won “Maruti Suzuki BALENO Sigma MT”. It then prompts the user to share the message on WhatsApp.
Strangely enough the user has to keep clicking the WhatsApp button until the progress bar completes. After clicking on the green ‘WhatsApp’ button multiple times it shows a section where an instruction has been given to complete registration in order to get the prize.
After clicking on the green ‘Complete registration’ button, it redirects the user to multiple advertisements web pages varying each time the user clicks on the button.
During the analysis the research team found a javascript code called hm.js was being executed in the background from the host hm[.]baidu[.]com which is a subdomain of Baidu and is used for Baidu Analytics, also known as Baidu Tongji. The important part is that Baidu is a Chinese multinational technology company specializing in Internet-related services, products and artificial intelligence, headquartered in Beijing’s Haidian district, China.To read the full report, please click (https://www.cyberpeace.org/CyberPeace/Repository/20210828Research-report-on-Maruti-Suzuki-40th-Anniversary-Celebration-free-gift-scam.pdf) here:
Conclusive Summary
1. The whole research activity was performed in a secured sandbox environment where the WhatsApp application was not installed. If any user opens the link from a device like smartphones where the WhatsApp application is installed, the sharing features on the site will open the Whatsapp application on the device to share the link.
2. The campaign collects browser and system information from the users.
3. Most of the domain names associated with the campaign have the registrant country as China.
4. Cybercriminals used Cloudflare technologies to mask the real IP addresses of the front-end domain names used in this Maruti Suzuki 40th Anniversary Celebration free gift campaign. But during the phases of investigation, the research team has identified a domain name that was requested in the background and has been traced as belonging to China.
CyberPeace Advisory
1. CyberPeace Foundation and Autobot Infosec recommend that people should avoid opening such messages sent via social platforms.
2. If at all, the user gets into this trap, it could lead to whole system compromise such as access to the microphone, Camera, Text Messages, Contacts, Pictures, Videos, Banking Applications, etc as well as financial losses.
3. Do not share confidential details like login credentials, banking information with such a type of scam.
4. Do not share or forward fake messages containing links without proper verification.
5. There is a need for International Cyber Cooperation between countries to bust the cybercriminal gangs running the fraud campaigns affecting individuals and organizations, to make Cyberspace resilient and peaceful.
Introduction
Ransomware is one of the serious cyber threats as it causes consequences such as financial losses, data loss, and reputation damage. Recently in 2023, a new ransomware called Akira ransomware emerged or surfaced. It has targeted and affected various enterprises or industries, such as BSFI, Construction, Education, Healthcare, Manufacturing, real estate and consulting, primarily based in the United States. Akira ransomware has targeted industries by exploiting the double-extortion technique by exfiltrating and encrypting sensitive data and imposing the threat on victims to leak or sell the data on the dark web if the ransom is not paid. The Akira ransomware gang has extorted a ransom ranging from $200,000 to millions of dollars.
Uncovering the Akira Ransomware operations and their targets
Akira ransomware gang has gained unauthorised access to computer systems by using sophisticated encryption algorithms to encrypt the Data. When such an encryption process is completed, the affected device or network will not be able to access its files or use its data.
The affected files by Akira ransomware showed the extension named “.akira”, and the file’s icon shows blank white pages. The Akira ransomware has developed a data leak site so as to extort victims. And it has also used the ransom note named “akira_readme.txt”.
Akira ransomware steeled the corporate data of various organisations, which the Akira ransomware gang used as leverage while threatening the affected organisation with high ransom demands. Akira Ransomware gang threaten the victims to leak their sensitive data or corporate data in the public domain if the demanded ransom amount is not paid. Akira ransomware gang has leaked the data of four organisations and the size ranges from 5.9GB to 259 GB of data leakage.
Akira Ransomware gang communicating with Victims
The Akira ransomware has provided a unique negotiation password to each victim to initiate communication. Where the ransomware gang deployed a chat system for the purpose of negotiation and demanding ransom from the affected organisations. They have deployed a ransom note as akira_readme.txt so as to provide information as to how they have affected the victim’s files or data along with links to the Akira data leak site and negotiation site.
How Akira Ransomware is different from Pegasus Spyware
Pegasus, developed in the year 2011, belongs to one of the most powerful family of spyware. Once it has infected, it can spear your phone and your text messages or emails. It has the ability to turn your phone into a surveillance device, from copying your messages to harvesting your photos and recording calls. In fact, it has the ability to record you through your phone camera or record your conversation by using your microphone, it also has the ability to track your pinpoint location. In contrast, newly Akira ransomware affects encrypting your files and preventing access to your Data and then asking for ransom n the pretext of leaking your data or for decryption.
How to recover from malware attacks
If affected by such type of malware attack, you can use anti-malware tools such as SpyHunter 5 or Malwarebytes to scan your system. These are the security software which can scan your system and remove suspicious malware files and entries. If you are unable to perform the scan or antivirus in normal mode due to malware in your system, you can use it in Safe Mode. And try to find a relevant decryptor which can help you to recover your files. Do not fall into a ransomware gang’s trap because there is no guarantee that they will help you to recover or will not leak your data after paying the ransom amount.
Best practices to be safe from such ransomware attacks
Conclusion
The Akira ransomware operation poses serious threats to various organisations worldwide. There is a high need to employ robust cybersecurity measures to safeguard networks and sensitive data. Organisations must ensure to keep their software system updated and backed up to a secure network on a regular basis. Paying the ransom is illegal mean instead you should report the incident to law enforcement agencies and can consult with cybersecurity professionals for the recovery method.
