TRAI issues guidelines to Access Service Providers to prevent misuse of messaging services
Introduction
The Telecom Regulatory Authority of India (TRAI) on 20th August 2024 issued directives requiring Access Service Providers to adhere to the specific guidelines to protect consumer interests and prevent fraudulent activities. TRAI has mandated all Access Service Providers to abide by the directives. These steps advance TRAI's efforts to promote a secure messaging ecosystem, protecting consumer interests and eliminating fraudulent conduct.
Key Highlights of the TRAI’s Directives
- For improved monitoring and control, TRAI has directed that Access Service Providers move telemarketing calls, beginning with the 140 series, to an online DLT (Digital Ledger Technology) platform by September 30, 2024, at the latest.
- All Access Service Providers will be forbidden from sending messages that contain URLs, APKs, OTT links, or callback numbers that the sender has not whitelisted, the rule is to be effective from September 1st, 2024.
- In an effort to improve message traceability, TRAI has made it mandatory for all messages, starting on November 1, 2024, to include a traceable trail from sender to receiver. Any message with an undefined or mismatched telemarketer chain will be rejected.
- To discourage the exploitation or misuse of templates for promotional content, TRAI has introduced punitive actions in case of non-compliance. Content Templates registered in the wrong category will be banned, and subsequent offences will result in a one-month suspension of the Sender's services.
- To assure compliance with rules, all Headers and Content Templates registered on DLT must follow the requirements. Furthermore, a single Content Template cannot be connected to numerous headers.
- If any misuse of headers or content templates by a sender is discovered, TRAI has instructed an immediate ‘suspension of traffic’ from all of that sender's headers and content templates for their verification. Such suspension can only be revoked only after the Sender has taken legal action against such usage. Furthermore, Delivery-Telemarketers must identify and disclose companies guilty of such misuse within two business days, or else risk comparable repercussions.
CyberPeace Policy Outlook
TRAI’s measures are aimed at curbing the misuse of messaging services including spam. TRAI has mandated that headers and content templates follow defined requirements. Punitive actions are introduced in case of non-compliance with the directives, such as blacklisting and service suspension. TRAI’s measures will surely curb the increasing rate of scams such as phishing, spamming, and other fraudulent activities and ultimately protect consumer's interests and establish a true cyber-safe environment in messaging services ecosystem.
The official text of TRAI directives is available on the official website of TRAI or you can access the link here.
References
- https://www.trai.gov.in/sites/default/files/Direction_20082024.pdf
- https://www.trai.gov.in/sites/default/files/PR_No.53of2024.pdf
- https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2046872
- https://legal.economictimes.indiatimes.com/news/regulators/trai-issues-directives-to-access-providers-to-curb-misuse-fraud-through-messaging/112669368
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Introduction
Smartphones have revolutionised human connectivity. In 2023, it was estimated that almost 96% of the global digital population is accessing the internet via their mobile phones and India alone has 1.05 billion users. Information consumption has grown exponentially due to the enhanced accessibility that these mobiles provide. These devices allow accessibility to information no matter where one is, and have completely transformed how we engage with the world around us, be it to skim through work emails while commuting, video streaming during breaks, reading an ebook at our convenience or even catching up on news at any time or place. Mobile phones grant us instant access to the web and are always within reach.
But this instant connection has its downsides too, and one of the most worrying of these is the rampant rise of misinformation. These tiny screens and our constant, on-the-go dependence on them can be directly linked to the spread of “fake news,” as people consume more and more content in rapid bursts, without taking the time to really process the same or think deeply about its authenticity. There is an underlying cultural shift in how we approach information and learning currently: the onslaught of vast amounts of “bite-sized information” discourages people from researching what they’re being told or shown. The focus has shifted from learning deeply to consuming more and sharing faster. And this change in audience behaviour is making us vulnerable to misinformation, disinformation and unchecked foreign influence.
The Growth of Mobile Internet Access
More than 5 billion people are connected to the internet and web traffic is increasing rapidly. The developed countries in North America and Europe are experiencing mobile internet penetration at a universal rate. Contrastingly, the developing countries of Africa, Asia, and Latin America are experiencing rapid growth in this penetration. The introduction of affordable smartphones and low-cost mobile data plans has expanded access to internet connectivity. 4G and 5G infrastructure development have further bridged any connectivity gaps. This widespread access to the mobile internet has democratised information, allowing millions of users to participate in the digital economy. Access to educational resources while at the same time engaging in global conversations is one such example of the democratisation of information. This reduces the digital divide between diverse groups and empowers communities with unprecedented access to knowledge and opportunities.
The Nature of Misinformation in the Mobile Era
Misinformation spread has become more prominent in recent times and one of the contributing factors is the rise of mobile internet. This instantaneous connection has made social media platforms like Facebook, WhatsApp, and X (formerly Twitter) available on a single compact and portable device. These social media platforms enable users to share content instantly and to a wide user base, many times without verifying its accuracy. The virality of social media sharing, where posts can reach thousands of users in seconds, accelerates the spread of false information. This ease of sharing, combined with algorithms that prioritise engagement, creates a fertile ground for misinformation to flourish, misleading vast numbers of people before corrections or factual information can be disseminated.
Some of the factors that are amplifying misinformation sharing through mobile internet are algorithmic amplification which prioritises engagement, the ease of sharing content due to instant access and user-generated content, the limited media literacy of users and the echo chambers which reinforce existing biases and spread false information.
Gaps and Challenges due to the increased accessibility of Mobile Internet
Despite growing concerns about misinformation spread due to mobile internet, policy responses remain inadequate, particularly in developing countries. These gaps include: the lack of algorithm regulation, as social media platforms prioritise engaging content, often fueling misinformation. Inadequate international cooperation further complicates enforcement, as addressing the cross-border nature of misinformation has been a struggle for national regulations.
Additionally, balancing content moderation with free speech remains challenging, with efforts to curb misinformation sometimes leading to concerns over censorship.
Finally, a deficit in media literacy leaves many vulnerable to false information. Governments and international organisations must prioritise public education to equip users with the required skills to evaluate online content, especially in low-literacy regions.
CyberPeace Recommendations
Addressing misinformation via mobile internet requires a collaborative, multi-stakeholder approach.
- Governments should mandate algorithm transparency, ensuring social media platforms disclose how content is prioritised and give users more control.
- Collaborative fact-checking initiatives between governments, platforms, and civil society could help flag or correct false information before it spreads, especially during crises like elections or public health emergencies.
- International organisations should lead efforts to create standardised global regulations to hold platforms accountable across borders.
- Additionally, large-scale digital literacy campaigns are crucial, teaching the public how to assess online content and avoid misinformation traps.
Conclusion
Mobile internet access has transformed information consumption and bridged the digital divide. At the same time, it has also accelerated the spread of misinformation. The global reach and instant nature of mobile platforms, combined with algorithmic amplification, have created significant challenges in controlling the flow of false information. Addressing this issue requires a collective effort from governments, tech companies, and civil society to implement transparent algorithms, promote fact-checking, and establish international regulatory standards. Digital literacy should be enhanced to empower users to assess online content and counter any risks that it poses.
References
- https://www.statista.com/statistics/1289755/internet-access-by-device-worldwide/
- https://www.forbes.com/sites/kalevleetaru/2019/05/01/are-smartphones-making-fake-news-and-disinformation-worse/
- https://www.pewresearch.org/short-reads/2019/03/07/7-key-findings-about-mobile-phone-and-social-media-use-in-emerging-economies/ft_19-02-28_globalmobilekeytakeaways_misinformation/
- https://www.psu.edu/news/research/story/slow-scroll-users-less-vigilant-about-misinformation-mobile-phones

Introduction
CyberPeace Chronicles is a one-stop for the latest edition of news, updates, and findings in global cyberspace. As we step into the cyberage, it is pertinent that we need to incorporate cybersecurity practices in our day-to-day activities. From laptops to automated homes and cars, we are all surrounded by technology in some form or another. Thus, with the increased dependency, we need to eradicate the scope of vulnerabilities and threats around us and create robust and sustainable safety mechanisms for us and future generations.
What, When and How?
- WIN-RAR Update: CVE-2023-33831, a serious vulnerability, was identified in WinRAR versions prior to 6.23 in April 2023. When users attempted to access seemingly harmless files inside ZIP archives, this vulnerability allowed attackers to run arbitrary code. Cybercriminals transmitted malware families like DarkMe, GuLoader, and Remcos RAT by taking advantage of this vulnerability. It is essential to update WinRAR to version 6.23 or later in order to protect your computer and your data. Follow the following steps to secure your device -
- Checking Your Current WinRAR Version
- Downloading the Latest WinRAR Version
- Installing the Updated WinRAR
- Completing the Installation
- Verifying the Update
- Cleaning Up
- Indonesian Hacker Groups Target Indian Digital Infrastructure: As India geared up to host the G20 delegation as part of the Leadership Summit, various reports pointed towards different forms and intensity-based cyber attacks on Indian organisations and digital infrastructure. Tech firms in India have been successful in tracing the origination of the attacks to be from Indonesia. It is believed that hacker groups backed by anti-India elements have been trying to target the digital resources of India. Organisations and central agencies like Computer Emergency Response Team (CERT-In), National Critical Information Infrastructure Protection Centre (NCIIPC), I4C (Indian Cybercrime Coordination Centre), Delhi Police, Intelligence Bureau (IB), Research and Analysis Wing (R&AW), National Investigation Agency (NIA) and Central Bureau of Investigation (CBI) have constantly been working in keeping the Digital interests of India safe and secure, and with the ongoing G20 summit, it is very pertinent to be mindful of potential threats prevailing to prepare counter tactics for the same.
- CLOP Ransomware: The CL0P ransomware is thought to have initially surfaced in 2019 and was developed by a cybercriminal organisation that spoke Russian. The threat actor FIN11 (also known as TA505 and Snakefly), who is notorious for being financially driven, is frequently connected to the CL0P ransomware, which had its roots at the beginning of 2019. By utilising this technique, CL0P has targeted businesses utilising the "Accellion FTA" file transfer appliance's vulnerable version. Accordingly, it has been asserted that the following vulnerabilities have been used to access victim data and maybe switch to victim networks. Numerous well-publicized attacks carried out by CL0P have had an impact on organisations all across the world. Especially for Managed File Transfer (MFT) programmes, the CL0P performers are well known for their talent in developing zero-day vulnerabilities. The gang went after Accellion File Transfer Appliance (FTA) devices in both 2020 and 2021, then early in 2023, they went after Fortran/Linoma GoAnywhere MFT servers, and then later in June, they went after MOVEit transfer deployments. Up to 500 organisations are thought to have been harmed by this aggressive operation. Some of the ways to mitigate the risk are as follows:
- Regular Software Updates: Updating programmes and systems helps prevent known security flaws that fraudsters frequently exploit.
- Employee Training: Employee training can significantly lower the likelihood of successful penetration by educating staff members about phishing scams and safe internet conduct.
- Network Segmentation: By separating networks and restricting lateral movement, a ransomware attack's potential effects can be reduced.
- Regular Data backups: Data backups can lessen the effects of encryption and deter payment by regularly backing up data and storing it offsite.
- Security solutions: Putting in place effective cybersecurity measures like firewalls, intrusion detection systems, and cutting-edge endpoint protection can greatly improve an organisation's defences.
- Increased scrutiny for SIM card vendors: As phishing and smishing scams are on the rise in India, the Telecom Regulatory Authority of India (TRAI) has repeatedly issued notifications and consultation papers to address this growing concern. Earlier this year, TRAI notified that promotional calling will not be continued from 10-digit personal numbers. Instead, companies will now have to take authorised 9-digit numbers for promotional calls and SMSs. Similarly, to increase the efficiency of the same, TRAI has laid down that all the SIM card vendors will now have to be verified again, and any discrepancy found against any of the vendors will lead to blacklisting and penal actions against the vendor.
Conclusion
In conclusion, the digital landscape in 2023 is rife with both opportunities and challenges. The recent discovery of a critical vulnerability in WinRAR underscores the importance of regularly updating software to protect against malicious attacks. It is imperative for users to follow the provided steps to secure their devices and safeguard their data. Furthermore, the cyber threat landscape continues to evolve, with Indonesian hacker groups targeting Indian digital infrastructure, particularly during significant events like the G20 summit. Indian organisations and cybersecurity agencies are working diligently to defend against these threats and ensure the security of digital assets. The emergence of ransomware attacks, exemplified by the CL0P ransomware, serves as a stark reminder of the need for robust cybersecurity measures. Regular software updates, employee training, network segmentation, data backups, and advanced security solutions are crucial components of a comprehensive defence strategy against ransomware and other cyber threats. Additionally, the Telecom Regulatory Authority of India's efforts to enhance security in the telecommunications sector, such as stricter verification of SIM card vendors, demonstrate a proactive approach to addressing the rising threat of phishing and smishing scams. In this dynamic digital landscape, staying informed and implementing proactive cybersecurity measures is essential for individuals, organisations, and nations to protect their digital assets and maintain a secure online environment. Vigilance, collaboration, and ongoing adaptation are key to meeting the challenges posed by cyber threats in 2023 and beyond.
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Introduction
The Indian Cabinet has approved a comprehensive national-level IndiaAI Mission with a budget outlay ofRs.10,371.92 crore. The mission aims to strengthen the Indian AI innovation ecosystem by democratizing computing access, improving data quality, developing indigenous AI capabilities, attracting top AI talent, enabling industry collaboration, providing startup risk capital, ensuring socially-impactful A projects, and bolstering ethical AI. The mission will be implemented by the'IndiaAI' Independent Business Division (IBD) under the Digital India Corporation (DIC) and consists of several components such as IndiaAI Compute Capacity, IndiaAI Innovation Centre (IAIC), IndiaAI Datasets Platform, India AI Application Development Initiative, IndiaAI Future Skills, IndiaAI Startup Financing, and Safe & Trusted AI over the next 5 years.
This financial outlay is intended to befulfilled through a public-private partnership model, to ensure a structured implementation of the IndiaAI Mission. The main objective is to create and nurture an ecosystem for India’s AI innovation. This mission is intended to act as a catalyst for shaping the future of AI for India and the world. AI has the potential to become an active enabler of the digital economy and the Indian government aims to harness its full potential to benefit its citizens and drive the growth of its economy.
Key Objectives of India's AI Mission
● With the advancements in data collection, processing and computational power, intelligent systems can be deployed in varied tasks and decision-making to enable better connectivity and enhance productivity.
● India’s AI Mission will concentrate on benefiting India and addressing societal needs in primary areas of healthcare, education, agriculture, smart cities and infrastructure, including smart mobility and transportation.
● This mission will work with extensive academia-industry interactions to ensure the development of core research capability at the national level. This initiative will involve international collaborations and efforts to advance technological frontiers by generating new knowledge and developing and implementing innovative applications.
The strategies developed for implementing the IndiaAI Mission are via Public-Private Partnerships, Skilling initiatives and AI Policy and Regulation. An example of the work towards the public-private partnership is the pre-bid meeting that the IT Ministry hosted on 29th August2024, which saw industrial participation from Nvidia, Intel, AMD, Qualcomm, Microsoft Azure, AWS, Google Cloud and Palo Alto Networks.
Components of IndiaAI Mission
The IndiaAI Compute Capacity: The IndiaAI Compute pillar will build a high-end scalable AI computing ecosystem to cater to India's rapidly expanding AI start-ups and research ecosystem. The ecosystem will comprise AI compute infrastructure of 10,000 or more GPUs, built through public-private partnerships. An AI marketplace will offer AI as a service and pre-trained models to AI innovators.
The IndiaAI Innovation Centre will undertake the development and deployment of indigenous Large Multimodal Models (LMMs) and domain-specific foundational models in critical sectors. The IndiaAI Datasets Platform will streamline access to quality on-personal datasets for AI innovation.
The IndiaAI Future Skills pillar will mitigate barriers to entry into AI programs and increase AI courses in undergraduate, master-level, and Ph.D. programs. Data and AI Labs will be set up in Tier 2 and Tier 3 cities across India to impart foundational-level courses.
The IndiaAI Startup Financing pillar will support and accelerate deep-tech AI startups, providing streamlined access to funding for futuristic AI projects.
The Safe & Trusted AI pillar will enable the implementation of responsible AI projects and the development of indigenous tools and frameworks, self-assessment check lists for innovators, and other guidelines and governance frameworks by recognising the need for adequate guardrails to advance the responsible development, deployment, and adoption of AI.
CyberPeace Considerations for the IndiaAI Mission
● Data privacy and security are paramount as emerging privacy instruments aim to ensure ethical AI use. Addressing bias and fairness in AI remains a significant challenge, especially with poor-quality or tampered datasets that can lead to flawed decision-making, posing risks to fairness, privacy, and security.
● Geopolitical tensions and export control regulations restrict access to cutting-edge AI technologies and critical hardware, delaying progress and impacting data security. In India, where multilingualism and regional diversity are key characteristics, the unavailability of large, clean, and labeled datasets in Indic languages hampers the development of fair and robust AI models suited to the local context.
● Infrastructure and accessibility pose additional hurdles in India’s AI development. The country faces challenges in building computing capacity, with delays in procuring essential hardware, such as GPUs like Nvidia’s A100 chip, hindering businesses, particularly smaller firms. AI development relies heavily on robust cloud computing infrastructure, which remains in its infancy in India. While initiatives like AIRAWAT signal progress, significant gaps persist in scaling AI infrastructure. Furthermore, the scarcity of skilled AI professionals is a pressing concern, alongside the high costs of implementing AI in industries like manufacturing. Finally, the growing computational demands of AI lead to increased energy consumption and environmental impact, raising concerns about balancing AI growth with sustainable practices.
Conclusion
We advocate for ethical and responsible AI development adoption to ensure ethical usage, safeguard privacy, and promote transparency. By setting clear guidelines and standards, the nation would be able to harness AI's potential while mitigating risks and fostering trust. The IndiaAI Mission will propel innovation, build domestic capacities, create highly-skilled employment opportunities, and demonstrate how transformative technology can be used for social good and enhance global competitiveness.
References
● https://pib.gov.in/PressReleasePage.aspx?PRID=2012375