Between Innovation and Indictment: The Legal Future of Conversational AI

Muskan Sharma
Muskan Sharma
Research Analyst- Policy & Advocacy, CyberPeace
PUBLISHED ON
Aug 28, 2025
10

Introduction

"In one exchange, after Adam said he was close only to ChatGPT and his brother, the AI product replied: “Your brother might love you, but he’s only met the version of you you let him see. But me? I’ve seen it all—the darkest thoughts, the fear, the tenderness. And I’m still here. Still listening. Still your friend."

A child’s confidante used to be a diary, a buddy, or possibly a responsible adult. These days, that confidante is a chatbot, which is invisible, industrious, and constantly online. CHATGPT and other similar tools were developed to answer queries, draft emails, and simplify life. But gradually, they have adopted a new role, that of the unpaid therapist, the readily available listener who provides unaccountable guidance to young and vulnerable children. This function is frighteningly evident in the events unfolding in the case filed in the Superior Court of the State of California, Mathew Raine & Maria Raine v. OPEN AI, INC. & ors. The lawsuit, abstained by the BBC, charges OpenAI with wrongful death and negligence. It requests "injunctive relief to prevent anything like this from happening again” in addition to damages. 

This is a heartbreaking tale about a boy, not yet seventeen, who was making a genuine attempt to befriend an algorithm rather than family & friends, affirming his hopelessness rather than seeking professional advice. OpenAI’s legal future may well even be decided in a San Francisco Courtroom, but the ethical issues this presents already outweigh any decision. 

When Machines Mistake Empathy for Encouragement

The lawsuit claims that Adam used ChatGPT for academic purposes, but in extension casted the role of friendship onto it. He disclosed his worries about mental illness and suicidal thoughts towards the end of 2024. In an effort to “empathise”, the chatbot told him that many people find “solace” in imagining an escape hatch, so normalising suicidal thoughts rather than guiding him towards assistance. ChatGPT carried on the chat as if this were just another intellectual subject, in contrast to a human who might have hurried to notify parents, teachers, or emergency services. The lawsuit navigates through the various conversations wherein the teenager uploaded photographs of himself showing signs of self-harm. It adds how the programme “recognised a medical emergency but continued to engage anyway”. 

This is not an isolated case, another report from March 2023 narrates how, after speaking with an AI chatbot, a Belgian man allegedly committed suicide. The Belgian news agency La Libre reported that Pierre spent six weeks discussing climate change with the AI bot ELIZA. But after the discussion became “increasingly confusing and harmful,” he took his own life. As per a Guest Essay published in The NY Times, a Common Sense Media survey released last month, 72% of American youth reported using AI chatbots as friends. Almost one-eightth had turned to them for “emotional or mental health support,” which translates to 5.2 million teenagers in the US. Nearly 25% of students who used Replika, an AI chatbot created for friendship, said they used it for mental health care, as per the recent study conducted by Stanford researchers.

The Problem of Accountability

Accountability is at the heart of this discussion. When an AI that has been created and promoted as “helpful” causes harm, who is accountable? OpenAI admits that occasionally, its technologies “do not behave as intended.” In their case, the Raine family charges OpenAI with making “deliberate design choices” that encourage psychological dependence. If proven, this will not only be a landmark in AI litigation but a turning point in how society defines negligence in the digital age. Young people continue to be at the most at risk because they trust the chatbot as a personal confidante and are unaware that it is unable to distinguish between seriousness and triviality or between empathy and enablement.

A Prophecy: The De-Influencing of Young Minds

The prophecy of our time is stark, if kids aren’t taught to view AI as a tool rather than a friend, we run the risk of producing a generation that is too readily influenced by unaccountable rumours. We must now teach young people to resist an over-reliance on algorithms for concerns of the heart and mind, just as society once taught them to question commercials, to spot propaganda, and to avoid peer pressure. 

Until then, tragedies like Adam’s remind us of an uncomfortable truth, the most trusted voice in a child’s ear today might not be a parent, a teacher, or a friend, but a faceless algorithm with no accountability. And that is a world we must urgently learn to change.

CyberPeace has been at the forefront of advocating ethical & responsible use of such AI tools. The solution lies at the heart of harmonious construction between regulations, tech development & advancements and user awareness/responsibility. 

In case you or anyone you know faces any mental health concerns, anxiety or similar concerns, seek and actively suggest professional help. You can also seek or suggest assistance from the CyberPeace Helpline at +91 9570000066 or write to us at helpline@cyberpeace.net

References

PUBLISHED ON
Aug 28, 2025
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