Spotlight on Cybercrime Against Senior Citizens
Introduction
In the past few decades, technology has rapidly advanced, significantly impacting various aspects of life. Today, we live in a world shaped by technology, which continues to influence human progress and culture. While technology offers many benefits, it also presents certain challenges. It has increased dependence on machines, reduced physical activity, and encouraged more sedentary lifestyles. The excessive use of gadgets has contributed to social isolation. Different age groups experience the negative aspects of the digital world in distinct ways. For example, older adults often face difficulties with digital literacy and accessing information. This makes them more vulnerable to cyber fraud. A major concern is that many older individuals may not be familiar with identifying authentic versus fraudulent online transactions. The consequences of such cybercrimes go beyond financial loss. Victims may also experience emotional distress, reputational harm, and a loss of trust in digital platforms.
Why Senior Citizens Are A Vulnerable Target
Digital exploitation involves a variety of influencing tactics, such as coercion, undue influence, manipulation, and frequently some sort of deception, which makes senior citizens easy targets for scammers. Senior citizens have been largely neglected in research on this burgeoning type of digital crime. Many of our parents and grandparents grew up in an era when politeness and trust were very common, making it difficult for them to say “no” or recognise when someone was attempting to scam them. Seniors who struggle with financial stability may be more likely to fall for scams promising financial relief or security. They might encounter obstacles in learning to use new technologies, mainly due to unfamiliarity. It is important to note that these factors do not make seniors weak or incapable. Rather, it is the responsibility of the community to recognise and address the unique vulnerabilities of our senior population and work to prevent them from falling victim to scams.
Senior citizens are the most susceptible to social engineering attacks. Scammers may impersonate people, such as family members in distress, government officials, and deceive seniors into sending money or sharing personal information. Some of them are:
- The grandparent scam
- Tech support scam
- Government impersonation scams
- Romance scams
- Digital arrest
Protecting Senior Citizens from Digital Scams
As a society, we must focus on educating seniors about common cyber fraud techniques such as impersonation of family members or government officials, the use of fake emergencies, or offers that seem too good to be true. It is important to guide them on how to verify suspicious calls and emails, caution them against sharing personal information online, and use real-life examples to enhance their understanding.
Larger organisations and NGOs can play a key role in protecting senior citizens from digital scams by conducting fraud awareness training, engaging in one-on-one conversations, inviting seniors to share their experiences through podcasts, and organising seminars and workshops specifically for individuals aged 60 and above.
Safety Tips
In today's digital age, safeguarding oneself from cyber threats is crucial for people of all ages. Here are some essential steps everyone should take at a personal level to remain cyber secure:
- Ensuring that software and operating systems are regularly updated allows users to benefit from the latest security fixes, reducing their vulnerability to cyber threats.
- Avoiding the sharing of personal information online is also essential. Monitoring bank statements is equally important, as it helps in quickly identifying signs of potential cybercrime. Reviewing financial transactions and reporting any unusual activity to the bank can assist in detecting and preventing fraud.
- If suspicious activity is suspected, it is advisable to contact the company directly using a different phone line. This is because cybercriminals can sometimes keep the original line open, leading individuals to believe they are speaking with a legitimate representative. In such cases, attackers may impersonate trusted organisations to deceive users and gain sensitive information.
- If an individual becomes a victim of cybercrime, they should take immediate action to protect their personal information and seek professional guidance.
- Stay calm and respond swiftly and wisely. Begin by collecting and preserving all evidence—this includes screenshots, suspicious messages, emails, or any unusual activity. Report the incident immediately to the police or through an official platform like www.cybercrime.gov.in and the helpline number 1930.
- If financial information is compromised, the affected individual must alert their bank or financial institution without delay to secure their accounts. They should also update passwords and implement two-factor authentication as additional safeguards.
Conclusion: Collective Action for Cyber Dignity and Inclusion
Elder abuse in the digital age is an invisible crisis. It’s time we bring it into the spotlight and confront it with education, empathy, and collective action. Safeguarding senior citizens from cybercrime necessitates a comprehensive approach that combines education, vigilance, and technological safeguards. By fostering awareness and providing the necessary tools and support, we can empower senior citizens to navigate the digital world safely and confidently. Let us stand together to support these initiatives, to be the guardians our elders deserve, and to ensure that the digital world remains a place of opportunity, not exploitation.
REFERENCES -
- https://portal.ct.gov/ag/consumer-issues/hot-scams/the-grandparents-scam
- https://www.fbi.gov/how-we-can-help-you/scams-and-safety/common-frauds-and-scams/tech-support-scams
- https://consumer.ftc.gov/articles/how-avoid-government-impersonation-scam
- https://www.jpmorgan.com/insights/fraud/fraud-mitigation/helping-your-elderly-and-vulnerable-loved-ones-avoid-the-scammers
- https://www.fbi.gov/how-we-can-help-you/scams-and-safety/common-frauds-and-scams/romance-scams
- https://www.jpmorgan.com/insights/fraud/fraud-mitigation/helping-your-elderly-and-vulnerable-loved-ones-avoid-the-scammers
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Introduction
A bill requiring social media companies, providers of encrypted communications, and other online services to report drug activity on their platforms to the U.S. The Drug Enforcement Administration (DEA) advanced to the Senate floor, alarming privacy advocates who claim the legislation transforms businesses into de facto drug enforcement agents and exposes many of them to liability for providing end-to-end encryption.
Why is there a requirement for online companies to report drug activity?
The reason behind the bill is that there was a Kansas teenager died after unknowingly taking a fentanyl-laced pill he purchased on Snapchat. The bill requires social media companies and other web communication providers to provide the DEA with users’ names and other information when the companies have “actual knowledge” that illicit drugs are being distributed on their platforms.
There is an urgent need to look into this matter as platforms like Snapchat and Instagram are the constant applications that netizens use. If these kinds of apps promote the selling of drugs, then it will result in major drug-selling vehicles and become drug-selling platforms.
Threat to end to end encryption
End-to-end encryption has long been criticised by law enforcement for creating a “lawless space” that criminals, terrorists, and other bad actors can exploit for their illicit purposes. End- to end encryption is important for privacy, but it has been criticised as criminals also use it for bad purposes that result in cyber fraud and cybercrimes.
Cases of drug peddling on social media platforms
It is very easy to get drugs on social media, just like calling an Uber. It is that simple to get the drugs. The survey discovered that access to illegal drugs is “staggering” on social media applications, which has contributed to the rising number of fentanyl overdoses, which has resulted in suicide, gun violence, and accidents.
According to another survey, drug dealers use slang, emoticons, QR codes, and disappearing messages to reach customers while avoiding content monitoring measures on social networking platforms. Drug dealers are frequently active on numerous social media platforms, advertising their products on Instagram while providing their WhatApps or Snapchat names for queries, making it difficult for law officials to crack down on the transactions.
There is a need for social media platforms to report these kinds of drug-selling activity on specific platforms to the Drug enforcement administration. The bill requires online companies to report drug cases going on websites, such as the above-mentioned Snapchat case. There are so many other cases where drug dealers sell the drug through Instagram, Snapchat etc. Usually, if Instagram blocks one account, they create another account for the drug selling. Just by only blocking the account does not help to stop drug trafficking on social media platforms.
Will this put the privacy of users at risk?
It is important to report the cybercrime activities of selling drugs on social media platforms. The companies will only detect the activity regarding the drugs which are being sold through social media platforms which are able to detect bad actors and cyber criminals. The detection will be on the particular activities on the applications where it is happening because the social media platforms lack regulations to govern them, and their convenience becomes the major vehicle for the drugs sale.
Conclusion
Social media companies are required to report these kinds of activities happening on their platforms immediately to the Drugs enforcement Administration so that the DEA will take the required steps instead of just blocking the account. Because just blocking does not stop these drug markets from happening online. There must be proper reporting for that. And there is a need for social media regulations. Social media platforms mostly influence people.
Introduction
The Indian government has developed the National Cybersecurity Reference Framework (NCRF) to provide an implementable measure for cybersecurity, based on existing legislations, policies, and guidelines. The National Critical Information Infrastructure Protection Centre is responsible for the framework. The government is expected to recommend enterprises, particularly those in critical sectors like banking, telecom, and energy, to use only security products and services developed in India. The NCRF aims to ensure that cybersecurity is protected and that the use of made-in-India products is encouraged to safeguard cyber infrastructure. The Centre is expected to emphasise the significant progress in developing indigenous cybersecurity products and solutions.
National Cybersecurity Reference Framework (NCRF)
The Indian government has developed the National Cybersecurity Reference Framework (NCRF), a guideline that sets the standard for cybersecurity in India. The framework focuses on critical sectors and provides guidelines to help organisations develop strong cybersecurity systems. It can serve as a template for critical sector entities to develop their own governance and management systems. The government has identified telecom, power, transportation, finance, strategic entities, government entities, and health as critical sectors.
The NCRF is non-binding in nature, meaning its recommendations will not be binding. It recommends enterprises allocate at least 10% of their total IT budget towards cybersecurity, with monitoring by top-level management or the board of directors. The framework may suggest that national nodal agencies evolve platforms and processes for machine-processing data from different sources to ensure proper audits and rate auditors based on performance.
Regulators overseeing critical sectors may have greater powers to set rules for information security and define information security requirements to ensure proper audits. They also need an effective Information Security Management System (ISMS) instance to access sensitive data and deficiencies related to operations in the critical sector. The policy is based on a Common but Differentiated Responsibility (CBDR) approach, recognising that different organisations have varying levels of cybersecurity needs and responsibilities.
India faces a barrage of cybersecurity-related incidents, such as the high-profile attack on AIIMS Delhi in 2022. Many ministries feel hamstrung by the lack of an overarching framework on cybersecurity when formulating sector-specific legislation. In recent years, threat actors backed by nation-states and organised cyber-criminal groups have attempted to target the critical information infrastructure (CII) of the government and enterprises. The current guiding framework on cybersecurity for critical infrastructure in India comes from the National Cybersecurity Policy of 2013. From 2013 to 2023, the world has evolved significantly due to the emergence of new threats necessitating the development of new strategies.
Significance in the realm of Critical Infrastructure
India faces numerous cybersecurity incidents due to a lack of a comprehensive framework. Critical Information Infrastructure like banking, energy, healthcare, telecommunications, transportation, strategic enterprises, and government enterprises are most targeted by threat actors, including nation-states and cybercriminals. These critical information sectors especially by their vary nature as they hold sensitive data make them prime targets for cyber threats and attacks. Cyber-attacks can compromise patient privacy, disrupt services, compromise control systems, pose safety risks, and disrupt critical services. Hence it is of paramount importance to come up with NCRF which can potentially address the emerging issues by providing sector-specific guidelines.
The Indian government is considering promoting the use of made-in-India products to enhance Cyber Infrastructure
India is preparing to recommend the use of domestically developed cybersecurity products and services, particularly for critical sectors like banking, telecom, and energy, to enhance national security in the face of escalating cybersecurity threats. The initiative aims to enhance national security in response to increasing cybersecurity threats.
Conclusion
Promoting locally made cybersecurity products and services in important industries shows India's commitment to strengthening national security. A step of coming up with the National Cybersecurity Reference Framework (NCRF) which outlines duties, responsibilities, and recommendations for organisations and regulators shows the critical step towards a comprehensive cybersecurity policy framework which is a need of the hour. The government underscoring made-in-India solutions and allocating cybersecurity resources underlines its determination to protect the country's cyber infrastructure in light of increasing cyber threats & attacks. The NCRF is expected to help draft sector-specific guidelines on cyber security.
References
- https://indianexpress.com/article/business/market/overhaul-of-cybersecurity-framework-to-safeguard-cyber-infra-govt-may-push-use-of-made-in-india-products-9133687/
- https://vajiramandravi.com/upsc-daily-current-affairs/mains-articles/national-cybersecurity-reference-framework-ncrf/
- https://m.toppersnotes.com/current-affairs/blog/to-push-cyber-infra-govt-may-push-use-of-made-in-india-products-DxQP
- https://appkida.in/overhaul-of-cybersecurity-framework-in-2024/
Introduction
The insurance industry is a target for cybercriminals due to the sensitive nature of the information it holds. This makes it essential for insurance companies to have robust cybersecurity measures to protect their data and customers’ personal information.
Cyber fraud in India’s insurance industry is increasing. It is reported that the Indian insurance sector has witnessed a surge in cyber-attacks, with several instances of data breaches, identity thefts, and financial fraud being reported. These cybercrimes not only pose a significant threat to the financial stability of the insurance industry but also to the privacy and security of policyholders.
Cyber Frauds in the Insurance Industry
The insurance industry in India has been the target of increasing cyber fraud in recent years. With the growing digital transformation trend, insurance companies have become increasingly vulnerable to cyber-attacks. Cyber frauds in the insurance industry are initiated by hackers who use various techniques such as phishing, malware, ransomware, and social engineering to gain unauthorised access to policyholders’ personal data and sensitive information
Kinds of cyber frauds in the insurance industry
It is essential for insurers and policyholders alike to be aware of these kinds of cyber-attacks on insurance companies in today’s digital age. Staying educated about these threats can help prevent them from happening in the future.
Identity theft– One common type of cyber fraud that occurs in the insurance industry is identity theft. In this type of fraud, criminals steal personal information such as name, address, date of birth and social security numbers through phishing emails or fraudulent websites. They then use this information to open fraudulent policies or access existing ones.
Payment fraud- Another type of cyber fraud that is on the rise is payment fraud. In this type of fraud, hackers intercept electronic payments made by policyholders or agents using fake bank accounts or compromised payment gateways. The money is then siphoned into untraceable accounts, making it difficult for law enforcement agencies to identify and arrest the perpetrators.
Phishing attacks- Where the fraudsters posed as company officials and sent emails to policyholders requesting their account details. The unsuspecting customers fell for this scam and shared their sensitive information, which was then used to access their accounts and steal funds.
Hacking- Where hackers breach the company’s system to gain access to policyholder data. The hackers’ stoles personal records, including names, addresses, phone numbers, social security numbers, and financial information, which they later sell on the dark web.
Fake policies scam- Fraudsters create fake policies using stolen identities and collect premiums from innocent customers. The insurer then voided these policies due to fraudulent activity leaving those people without valid coverage when they needed it most. The victims suffer significant financial losses due to this scam.
Fake Insurance Websites- Discuss the creation of deceptive websites that imitate well-known insurance companies, where unsuspecting individuals provide their personal details, leading to identity theft or financial losses.
Prevention of Cyber Frauds in the Insurance Industry- Best practices to follow
Prevention is better than cure, which also holds true in the case of cyber fraud in the insurance industry. The industry must take proactive steps to prevent such frauds from occurring in the first place. One of the most effective ways to do so is by investing in cybersecurity measures that are specifically designed for the insurance sector.
Insurance companies must conduct regular employee training programs on cybersecurity best practices. This includes educating employees on how to identify and avoid phishing emails, create strong passwords, and recognise potential cyber threats. Companies should also establish a reporting mechanism for employees to report suspicious activity or incidents immediately.
Having proper access controls in place is also necessary. This means limiting access to sensitive data only to those employees who need it, implementing two-factor authentication, and regularly monitoring user activity logs. Regular audits can also provide an extra layer of protection against potential threats by identifying vulnerabilities that may have been overlooked during routine security checks.
Another essential step is encrypting all data transmitted between different systems and devices. Encryption scrambles data into unreadable codes that can only be deciphered using a decryption key, making it difficult for hackers to intercept or steal information in transit.
Legal Framework for Cyber Frauds in the Insurance Industry
The legal framework for cyber fraud in the insurance industry is critical to preventing such crimes. The Insurance Regulatory and Development Authority of India (IRDAI) has issued guidelines for insurers to establish a cybersecurity framework. The guidelines require insurers to conduct regular risk assessments, implement security measures, and ensure compliance with data privacy laws.
The Information Technology Act 2000, is another significant piece of legislation dealing with cyber fraud in India. The act defines offences such as unauthorised access to a computer system, hacking, and tampering with data. It also provides for stringent penalties and imprisonment for those found guilty of such offences.
The IRDAI’s guidelines provide insurers with a roadmap to establish robust cybersecurity measures to help prevent cyber fraud in the insurance industry. Stringent implementation of these guidelines will go a long way in safeguarding sensitive customer information from falling into the wrong hands.
Best Practices for Insurers and Policyholders
Insurers:
Implementing Strong Authentication: Encouraging the use of multi-factor authentication and secure login processes to safeguard customer accounts and prevent unauthorised access.
Regular Employee Training: Conduct cybersecurity awareness programs to educate employees about the latest threats and preventive measures.
Investing in Advanced Technologies: Utilizing robust cybersecurity tools and systems to promptly detect and mitigate potential cyber threats.
Policyholders:
Vigilance and Awareness: Policyholders must stay vigilant while sharing personal information online and verify the authenticity of insurance websites and communication channels.
Regular Updates and Patches: Advising individuals to keep their devices and software up to date to minimise vulnerabilities that cybercriminals can exploit.
Secure Online Practices: Encouraging the use of strong and unique passwords, avoiding sharing sensitive information on unsecured networks, and exercising caution when clicking on suspicious links or attachments.
Conclusion
As the Indian insurance industry embraces digitisation, the risk of cyber scams and data breaches becomes a significant concern. Insurers and policyholders must collaborate to ensure robust cybersecurity measures are in place to protect sensitive information and financial interests.
It is essential for insurance companies to invest in robust cybersecurity measures that can detect and prevent fraud attempts. Additionally, educating employees on the dangers of cyber fraud and implementing strict compliance measures can go a long way in mitigating risks. With these efforts, the insurance industry can continue to provide trustworthy and reliable services to its customers while protecting against cyber threats. As technology continues to evolve, it is imperative that the insurance industry adapts accordingly and remains vigilant against emerging threats.
