Post Session Report on Universal Acceptance and Multilingual Internet at Royal Global University under CyberPeace Center of Excellence (CCoE)

Amid the popularity of OpenAI’s ChatGPT and Google’s announcement of introducing its own Artificial Intelligence chatbot called Bard, there has been much discussion over how such tools can impact India at a time when the country is aiming for an AI revolution.

During the Budget Session, Finance Minister Nirmala Sitharaman talked about AI, while her colleague, Minister of State (MoS) for Electronics and Information Technology Rajeev Chandrasekhar discussed it at the India Stack Developer Conference.

While Sitharaman stated that the government will establish three centres of excellence in AI in the country, Chandrashekhar at the event mentioned that India Stack, which includes digital solutions like Aadhaar, Digilocker and others, will become more sophisticated over time with the inclusion of AI.

As AI chatbots become the buzzword, News18 discusses with experts how such tech tools will impact India.

AI IN INDIA

Many experts believe that in a country like India, which is extremely diverse in nature and has a sizeable population, the introduction of technologies and their right adoption can bring a massive digital revolution.

For example, Manoj Gupta, Cofounder of Plotch.ai, a full-stack AI-enabled SaaS product, told News18 that Bard is still experimental and not open to everyone to use while ChatGPT is available and can be used to build applications on top of it.

He said: “Conversational chatbots are interesting since they have the potential to automate customer support and assisted buying in e-commerce. Even simple banking applications can be built that can use ChatGPT AI models to answer queries like bank balance, service requests etc.”

According to him, such tools could be extremely useful for people who are currently excluded from the digital economy due to language barriers.

Ashwini Vaishnaw, Union Minister for Communications, Electronics & IT, has also talked about using such tools to reduce communication issues. At World Economic Forum in Davos, he said: “We integrated our Bhashini language AI tool, which translates from one Indian language to another Indian language in real-time, spoken and text everything. We integrated that with ChatGPT and are seeing very good results.”

‘DOUBLE-EDGED SWORD’

Sundar Balasubramanian, Managing Director, India & SAARC, at Check Point Software, told News18 that generative AI like ChatGPT is a “double-edged sword”.

According to him, used in the right way, it can help developers write and fix code quicker, enable better chat services for companies, or even be a replacement for search engines, revolutionising the way people search for information.

“On the flip side, hackers are also leveraging ChatGPT to accelerate their bad acts and we have already seen examples of such exploitations. ChatGPT has lowered the bar for novice hackers to enter the field as they are able to learn quicker and hack better through asking the AI tool for answers,” he added.

Balasubramanian also stated that CPR has seen the quality of phishing emails improve tremendously over the past 3 months, making it increasingly difficult to discern between legitimate sources and a targeted phishing scam.

“Despite the emergence of the use of generative AI impacting cybercrime, Check Point is continually reminding organisations and individuals of the significance of being vigilant as ChatGPT and Codex become more mature, it can affect the threat landscape, for both good and bad,” he added.

While the real-life applications of ChatGPT include several things ranging from language translation to explaining tricky math problems, Balasubramanian said it can also be used for making the work of cyber researchers and developers more efficient.

“Generative AI or tools like ChatGPT can be used to detect potential threats by analysing large amounts of data and identifying patterns that may indicate malicious activity. This can help enterprises quickly identify and respond to a potential threat before it escalates to something more,” he added.

POSITIVE FACTORS

Major Vineet Kumar, Founder and Global President of CyberPeace Foundation, believes that the deployment of AI chatbots has proven to be highly beneficial in India, where a booming economy and increasing demand for efficient customer service have led to a surge in their use. According to him, both ChatGPT and Bard have the potential to bring significant positive change to various industries and individuals in India.

“ChatGPT has already made an impact by revolutionising customer service, providing instant and accurate support, and reducing wait time. It has automated tedious and complicated tasks for businesses and educational institutions, freeing up valuable time for more significant activities. In the education sector, ChatGPT has also improved learning experiences by providing quick and reliable information to students and educators,” he added.

He also said there are several possible positive impacts that the AI chatbots, ChatGPT and Bard, could have in India and these include improved customer experience, increased productivity, better access to information, improved healthcare, improved access to education and better financial services.

Reference Link : https://www.news18.com/news/explainers/confused-about-chatgpt-bard-experts-tell-news18-how-openai-googles-ai-chatbots-may-impact-india-7026277.html

Introduction

All citizens are using tech to their advantage, and so we see a lot of upskilling among the population leading to innovation in India. As we go deeper into cyberspace, we must maintain our cyber security efficiently and effectively. When bad actors use technology to their advantage, we often see data loss or financial loss of the victim, In this blog, we will shine light upon two new forms of cyber attacks, causing havoc upon the innocent. The “Daam” Malware and a new malicious app are the two new issues.

Daam Botnet

Since 2021, the DAAM Android botnet has been used to acquire unauthorised access to targeted devices. Cybercriminals use it to carry out different destructive actions. Using the DAAM Android botnet’s APK binding service, threat actors can combine malicious code with a legitimate application. Keylogging, ransomware, VOIP call records, runtime code execution, browser history collecting, incoming call recording, PII data theft, phishing URL opening, photo capture, clipboard data theft, WiFi and data status switching, and browser history gathering are just a few of the functions offered by the DAAM Android botnet. The DAAM botnet tracks user activity using the Accessibility Service and stores keystrokes it has recorded together with the name of the programme package in a database. It also contains a ransomware module that encrypts and decrypts data on the infected device using the AES method.

Additionally, the botnet uses the Accessibility service to monitor the VOIP call-making features of social media apps like WhatsApp, Skype, Telegram, and others. When a user engages with these elements, the virus begins audio recording.

The Malware

CERT-IN, the central nodal institution that reacts to computer security-related issues, claims that Daam connects with various Android APK files to access a phone. The files on the phone are encrypted using the AES encryption technique, and it is distributed through third-party websites.

It is claimed that the malware can damage call recordings and contacts, gain access to the camera, change passwords, take screenshots, steal SMS, download/upload files, and perform a variety of other things.

Safeguards and Guidelines by Cert-In

Cert-In has released the guideline for combating malware. These were issued in the public interest. The recommendations by Cert-In are as follows-

Only download from official app stores to limit the risk of potentially harmful apps.

Before downloading an app, always read the details and user reviews; likewise, always give permissions that are related to the program’s purpose.

Install Android updates solely from Android device vendors as they become available.

Avoid visiting untrustworthy websites or clicking on untrustworthy

Install and keep anti-virus and anti-spyware software up to date.

Be cautious if you see mobile numbers that appear to be something other than genuine/regular mobile numbers.

Conduct sufficient investigation Before clicking on a link supplied in a communication.

Only click on URLs that clearly display the website domain; avoid abbreviated URLs, particularly those employing bit.ly and tinyurl.

Use secure browsing technologies and filtering tools in antivirus, firewall, and filtering services.

Before providing sensitive information, look for authentic encryption certificates by looking for the green lock in your browser’s URL information, look for authentic encryption certificates by looking for the green lock in your browser’s URL bar.

Any ‘strange’ activity in a user’s bank account must be reported immediately to the appropriate bank.

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New Malicious App

From the remote parts of Jharkhand, a new form of malicious application has been circulated among people on the pretext of a bank account closure. The bad actors have always used messaging platforms like Whatsapp and Telegram to circulate malicious links among unaware and uneducated people to dupe them of their hard-earned money.

They send an ordinary-looking message on Whatsapp or Telegram where they mention that the user has a bank account at ICICI bank and, due to irregularity with the credentials, their account is being deactivated. Further, they ask users to update their PAN card to reactivate their account by uploading the PAN card on an application. This app, in turn, is a malicious app that downloads all the user’s personal credentials and shares them with the bad actors via text message, allowing them to bypass banks’ two-factor authentication and drain the money from their accounts. The Jharkhand Police Cyber Cells have registered numerous FIRs pertaining to this type of cybercrime and are conducting full-scale investigations to apprehend the criminals.

Conclusion

Malware and phishing attacks have gained momentum in the previous years and have become a major contributor to the tally of cybercrimes in the country. DaaM malware is one of the examples brought into light due to the timely action by Cert-In, but still, a lot of such malware are deployed by bad actors, and we as netizens need to use our best practices to keep such criminals at bay. Phishing crimes are often substantiated by exploiting vulnerabilities and social engineering. Thus working towards a rise in awareness is the need of the hour to safeguard the population by and large.

Introduction

WhatsApp has become the new platform for scams, and the number of cases of WhatsApp scams is increasing daily. Just like that, a new WhatsApp scam has been started, and many WhatsApp users in India have reported receiving missed calls from unknown international numbers. Worse, one does not even have to answer the call to be scammed. A missed call is sufficient to be scammed.

Millions of populations switch from normal SMS to WhatsApp, usually, people used to get fake messages and marketing messages, but the trend of scamming has been evolving now.  Most people get calls from different countries, and they are concerned about how these scammers got the numbers. WhatsApp works through VoIP networks, so no extra charges from any country exist. And about 500 million WhatsApp users are getting these scam calls, the calls are mainly on job-scams of promising part-time employment and opportunities. These types of job scam calls have been started reporting in 2023.

People reporting missed calls from countries like Ethiopia (+251), Malaysia (+60), Indonesia (+62), Vietnam (+84), etc.

The agenda of these calls are still unclear. Still, in some cases, the scammers ask for confidential information from WhatsApp users, like bank details, so the users must not reveal their personal information. Also, it is important to note that if you get any calls from a particular country, it necessarily does not mean it is from that country. Various agencies sell international numbers for WhatsApp calls.

Why has WhatsApp become a hub scam?

The generation has evolved and dumped the old SMS into WhatsApp. From school to college and offices, people use WhatsApp for their official work, as it is very easy and user-friendly, so people avoid safety measures. Generally, users need to understand the consequences of technology and use it with safeguards and awareness. Many people lose money and become victims of scams on WhatsApp as they share their confidential information. And the worse is that one does not even have to answer the call to be scammed. A missed call is sufficient to be scammed.

Before these international calls scam, the user received a call from the scam that they were from KBC, and the user won something. Then sought confidential information by the excuse that they would transfer the money to the user, and because of that user got scammed by the scammers. These scams have risen rapidly lately.

Safeguards users can use against these scam calls

WhatsApp responds to complaints regarding international calls to “block and report.”

If you have already received such calls, the best thing you can do is report and block them right away. As a result, the same number does not return to your phone, and numerous identical reports may persuade WhatsApp to delete the number entirely.

WhatsApp is also working on an update allowing users to block calls from unknown numbers on the service.

Users must modify their phone’s and app’s fundamental privacy settings to protect themselves from data breaches. The calls are directed toward app users who are actively using the app. However, by modifying the account’s appearance, a user can lessen the likelihood of being added to the scammers’ attack lists.

Limit Privacy

Begin by modifying WhatsApp’s ‘who can see’ settings. If your profile photo, last seen, and online status are visible to anybody, restrict them to persons on your contact list only. Change the About and Groups options as well.

Turn on two-factor authentication

Enabling two-factor authentication on WhatsApp adds more security to your data. In addition, the app also supports biometric protection in case of theft or loss.

Active Reporting

The users should report as soon as they see something odd or suspicious activity.

A typical question that users have is, ‘Where do the scammers acquire my phone number from?’

The answer is a little more complicated than we thought. Your data is retained on the company database from the time you sign up on a website or reveal your phone number at a store in order to take advantage of promotional offers and promotions. Due to a lack of technological infrastructure and legislation to protect personal data, a scammer can simply obtain your information.

According to Palo Alto research, India is the second most vulnerable country in the APAC region in terms of cyberattacks and data breaches. A data protection law is essential in the face of increasing calls and data breaches.

The Digital Personal Data Protection bill is set to be introduced in the parliament’s monsoon session. The bill has the potential to protect data, which will help to eliminate scams.

Conclusion

Several people had tweeted on tweeter about receiving fake calls on WhatsApp from international numbers more than once. WhatsApp encrypts calls and messages, making it difficult to track the person, and it appears that hackers are taking advantage of this to swindle customers. If you receive a WhatsApp call from any of the above ISD codes, we strongly advise you not to answer it and to block the number so the bad actors do not call you again. Report & block immediately that’s what WhatsApp has been responding to the complainants.