Post Session Report on Universal Acceptance and Multilingual Internet at BIT University under CyberPeace Center of Excellence (CCoE)

Introduction

India’s telecom regulator, the Telecom Regulatory Authority of India (TRAI), has directed telcos to block all unverified headers and message templates within 30 and 60 days, respectively, according to a press release. The regulator observed that telemarketers were ‘misusing’ headers and message templates of registered parties and asked telcos to reverify all registered headers & message templates on the DLT (Distributed Ledger Technology) platform. All telecom service providers (TSP) have to comply with these directions, issued under the Telecom Commercial Communication Customer Preference Regulations, 2018, within a month, TRAI said in its release. The directions were issued after TRAI held a meeting with telcos on February 17, 2023, to discuss quality of service (QoS) improvements, review of QoS standards, QoS of 5G services and unsolicited commercial communications”, as per its press release.

Why it matters?

It may be useful as it can ensure that all promotional messages are sent through registered telemarketers using only approved templates. It is no secret that the spam problem has been difficult to rein in, so the measure can restrict its proliferation and filter out telemarketers resorting to misuse.

Details about TRAI’s orders

The release said that telcos have to ensure that temporary headers are deactivated immediately after the time duration for which such headers were created. The telcos also have to ensure that there is no space to insert unwanted content in the template of a message where one can add content to be sent to people. Message recipients should not be confused, so telcos must ensure that they register no lookalike headers in the names of different senders.

Measures to check unregistered telemarketers

The release ordered telcos to bar telemarketers not registered on its DLT platform from accessing message templates and scrubbing them to deliver spam messages to recipients on the telco’s network. The telcos have been directed not to allow promotional messages to be sent by unregistered telemarketers or telemarketers using 10-digit telephone numbers. It added that telcos have to take action against erring telemarketers and share details of these telemarketers with other telcos, which will then be responsible for stopping these entities from sending commercial communications through their networks.

How big is the problem of spam?

A survey conducted by LocalCircles said that two out of every three people (66 per cent) in India get three or more spam calls daily. It added that not one person among thousands of respondents checked the box of ‘no spam’.

The platform said that it was a national survey which gathered over 56,000 responses from Indians located in 342 districts. It also found that 92 % of responders said they continue receiving spam despite opting for DND. The DND list is a feature where mobile subscriber can register their number to avoid getting unsolicited commercial communication (UCC).

Addressing the problem of spam

The regulatory body recently released a consultation paper that proposed the idea of providing the real name identity of callers to people receiving calls. The paper said that it would use a database containing each subscriber’s correct name to implement the caller name presentation (CNAP) service. The regulator wants to use details acquired by telecom service providers via customer acquisition forms (CAF).

TRAI formed a joint committee to look at the issue of phishing and cyber fraud in 2022. It included officials from the Reserve Bank of India (RBI) and the Securities and Exchange Board of India (SEBI). The telecom watchdog had laid out a plan to combat SMS and call spam using blockchain technology (DLT). It saw telecom companies and TRAI to build an encrypted and distributed database that will record user consent to be included in SMS or call send-out lists.

According to a press release, the Telecom Regulatory Authority of India (TRAI), the telecom regulator in India, has ordered carriers to block any unverified headers and message templates within 30 and 60 days, respectively.

The regulator saw that telemarketers were “misusing” registered parties’ headers and message templates. Thus, they requested that telecoms validate all of the registered headers and message templates on the DLT (Distributed Ledger Technology) platform.

According to TRAI’s statement, all telecom service providers (TSP) must adhere to these directives within one month under the 2018 Telecom Commercial Communication Consumer Preference Rules. The guidelines were released following a conference with telcos convened by TRAI on February 17, 2023, to discuss quality of service (QoS) enhancements, a review of QoS standards, the QoS of 5G services, and unsolicited commercial communications.

Why it matters?

Requiring that only registered telemarketers send promotional communications using approved templates may prove to be a beneficial safeguard. It is no secret that the spam problem has been challenging to control, so the measure can limit its spread and screen out telemarketers that employ abusive tactics.

Information on the TRAI order

According to the press release, telecoms must ensure that temporary headers are deactivated as soon as the time period they were established has passed. The telecoms must also ensure that there is no room in the message template where one can add content to be sent to recipients for unwanted content. There should be no room for uncertainty among message recipients. Thus, telecoms must ensure that no similar-looking headers are registered under the identities of various senders.

Taking action against unregistered telemarketers In accordance with the directive, telcos must prevent telemarketers who are not registered on their DLT platform from obtaining message templates and using them to send spam to subscribers on their network. Telemarketers who are not registered or who use 10-digit phone numbers cannot send promotional messages, according to instructions given to telecoms. Telcos must take action against misbehaving telemarketers, it was noted, and divulge their information to other telecoms, who would be in charge of preventing these companies from transmitting commercial messages.

How widespread is the spam issue?

According to a LocalCircles poll, three or more spam calls are received every day by two out of every three Indians (66%) on average. It further stated that not a single one of the thousands of responses clicked the “no-spam” box. According to the platform, the survey was conducted nationally and received over 56,000 responses from Indians in 342 districts. Moreover, 92 % of respondents reported that even after choosing DND, they still receive spam. A mobile subscriber can register their number on the DND list to prevent receiving unsolicited commercial communication (UCC).

consultation document recently in which it recommended the concept of providing the genuine name identify of callers to persons receiving calls. The paper indicated that it would employ a database containing each subscriber’s correct name to implement the caller name presentation (CNAP) service. The regulator wants to use information collected by telecom service providers through client acquisition forms (CAF).

Conclusion

TRAI established a joint committee to examine the problem of phishing and cyber scams in 2022. Officials from the Securities and Exchange Board of India (SEBI) and Reserve Bank of India (RBI) were present (SEBI).

The telecom watchdog had outlined a strategy for leveraging blockchain technology to combat SMS and call spam (DLT).

Introduction

On September 27, 2024, the Indian government took a significant step toward enhancing national security by amending business allocation rules through an extraordinary gazette notification. This amendment, which assigns specific roles to different Union Ministries and Departments regarding telecom network security, cybersecurity, and cybercrime, aims to clarify and streamline efforts in these critical areas. With India's evolving cybersecurity landscape, the need for a structured regulatory framework is pressing, as threats grow in complexity. Recent developments, such as the July 2024 global cyber outage and increasing cyber crimes like SMS scams, highlight the urgency of such reforms. Under Article 77 clause (3), the President amended the Government of India (Allocation of Business) Rules, 1961, to designate clearer responsibilities, reinforcing India's readiness to tackle emerging digital threats.

Key Highlights of the Gazette Notification

• Telecom Networks Security: A new entry ‘1A’ matters relating to the security of telecom networks" has been added under the Department of Telecommunications, highlighting an increased focus on securing the nation's telecom infrastructure.
• Cyber Security Responsibilities: Cyber security responsibilities have been added as a new entry under the Ministry of Electronics and Information Technology (MeitY), "5B. This assigns responsibility to MeitY for cybersecurity issues, concerning the Information Technology Act of 2000, giving the ministry the mandate to support other ministries or departments regarding cybersecurity matters.
• Oversight for Cyber Crime: Under the Ministry of Home Affairs, Department of Internal Security, a new entry "36A Matters relating to Cyber Crime" is introduced. This emphasises that the MHA will handle cybercrime issues, highlighting the government's attention toward enhancing internal security against cyber threats.
• Cyber Security Strategic Coordination: Any matter related to the "overall coordination and strategic direction for Cyber Security," has been given to the National Security Council Secretariat (NSCS). This consolidates the role of the NSCS in guiding cybersecurity strategies at the national level.

Impact on Policy and Governance 

The amendments introduced through the notification are poised to significantly enhance the Indian government's cybersecurity framework by clarifying the roles of various ministries. The clear separation of responsibilities, telecom network security to the Department of Telecommunications, cybercrime to the Ministry of Home Affairs, and overall cyber strategy to the National Security Council Secretariat could seen as better coordination between ministries. This clarity is expected to reduce bureaucratic delays, allowing for quicker response times in addressing cyber threats, cybercrimes, and telecom vulnerabilities. Such efficient handling is crucial, especially in the evolving landscape of digital threats. These changes have been largely welcomed as it recognises the potential for improved regulatory oversight and faster policy implementation and a step forward in bolstering India’s cyber resilience. 

Conclusion 

The Government of India (Allocation of Business) Rules, 1961 amendments mark a critical step in strengthening India's cybersecurity framework. By setting out specific responsibilities for telecom network security, cybercrime, and overall cybersecurity strategy among key ministries, the government seeks to improve coordination and reduce bureaucratic delays. This policy shift is poised to enhance India’s digital resilience, providing a foundation for rapid responses to emerging cyber threats. However, success hinges on effective implementation, resource allocation, and collaboration across ministries. Addressing concerns like potential jurisdictional overlap and ensuring the inclusion of bodies like NCIIPC will be pivotal to ensuring comprehensive cyber protection. The complexity of cyber crimes and threats is evolving every day and the government's ability and preparedness to handle them with regulatory insight is a high priority.

References

• https://egazette.gov.in/(S(4r5oclueuwrjypfvr5b4vtzg))/ViewPDF.aspx 
• https://www.ptinews.com/story/national/govt-specifies-roles-on-matters-related-to-security-of-telecom-network-cyber-security-and-cyber-crime/1856627
• https://www.thehindubusinessline.com/economy/centre-to-further-streamline-mechanism-to-deal-with-cyber-security-cyber-crime/article68694330.ece
• https://telecom.economictimes.indiatimes.com/news/policy/govt-specifies-roles-on-matters-related-to-security-of-telecom-network-cyber-security-and-cyber-crime/113754501 

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Introduction

In recent years, the city of Hyderabad/Cyberabad has emerged as a technology hub, a place with the strong presence of multi corporations, Startups, and research institutions, Hyderabad has become a hub of innovations and technological advancement. However, this growing land of cyber opportunities has also become a hub for cybercriminals as well. In this blog post, we shall explore the reasons why professionals are being targeted and the effects of cyber fraud on techies. Through this investigation, we hope to raise awareness about the seriousness of the problem as well as give vital insights and techniques for Cyberabad’s computer workers to defend themselves against cyber theft. We can work together to make Cyberabad’s technology ecosystem safer and more secure.

Defining Cyber Fraud

In today’s age, where everything has an interconnected digital world, cyber fraud cases are increasing daily. Cyber fraud encompasses a wide range of threats and techniques employed by bad actors, such as Phishing, Ransomware, identity theft, online scams, data breaches, and fake websites designed for users. The sophistication of cyber fraud techniques is constantly evolving, making it challenging for individuals and organisations to stay ahead. Cybercriminals use software vulnerabilities, social engineering tactics, and flaws in cybersecurity defences to carry out their harmful operations. Individuals and organisations must grasp these dangers and tactics to protect themselves against cyber fraud.

Impact of Cyber Frauds

The consequences of Falling victim to cyber fraud can be devastating, both personally and professionally. The emotional and financial toll on individuals may be a challenge. Identity theft may lead to damaged credit scores, fraudulent transactions, and years of recovery work to rehabilitate one’s image. Financial fraud can result in depleted bank accounts, unauthorised charges, and substantial monetary losses. Furthermore, being tricked and violated in the digital environment can generate anxiety, tension, and a lack of confidence.

The impact of cyber fraud goes beyond immediate financial losses and can have long-term consequences for individuals’ and organisations’ entire well-being and stability. As the threat environment evolves, it is critical for people and organisations to recognise the gravity of these repercussions and take proactive actions to protect themselves against cyber theft.

Why are Cyberabad Tech Professionals Targeted?

Tech professionals in Cyberabad are particularly vulnerable to cyber due to various factors. Firstly, their expertise and knowledge in technology make them attractive targets for cybercrooks. These professionals possess valuable coding, Software, and administration skills, making them attractive to cybercriminals.

Secondly, the nature of work often involves enormous use of technology, including regular internet contacts, email exchanges, and access to private information. This expanded digital presence exposes them to possible cyber dangers and makes them more vulnerable to fraudsters’ social engineering efforts. Furthermore, the fast-moving nature of the tech industry, with many deadlines and work pressure to deliver, can create a distraction. This can let them click on some malicious links or share sensitive information unknowingly all these factors let the cyber criminals exploit vulnerabilities.

Unveiling the Statistics

According to various reports, 80% of cyber fraud victims in Hyderabad are techies; the rest are the public targeted by cyber crooks. This surprising number emphasises the critical need to address the vulnerabilities and threats this specific segment within the IT community faces.

Going further into the data, we can acquire insights into the many forms of cyber fraud targeting tech workers, the strategies used by cybercriminals, and the impact these occurrences have on individuals and organisations. Examining precise features and patterns within data might give important information for developing successful preventative and protection methods.

Factors Contributing

Several reasons contribute to the elevated risk of cyber fraud among ICT professionals in Cyberabad. Understanding these aspects helps explain why this group is specifically targeted and may be more vulnerable to such assaults.

Technical Expertise: Tech workers frequently have specialised technical knowledge, but this knowledge may only sometimes extend to cybersecurity. Their primary concentration is writing software, designing systems, or implementing technologies, which may result in missing possible vulnerabilities or a lack of overall cybersecurity understanding.

Confidence in Technology: IT workers have a higher level of confidence in technology because of their knowledge and dependence on technology. This trust can sometimes make individuals more vulnerable to sophisticated frauds or social engineering approaches that prey on their faith in the services they utilise.

Time Constraints and Pressure: Tech workers frequently operate under tight deadlines and tremendous pressure to reach project milestones. This may result in hurried decision-making or disregarding possible warning signals of cyber fraud, rendering them more exposed to assaults that prey on time-sensitive circumstances.

Cybercriminals know that technology workers have valuable knowledge, trade secrets, and intellectual property that may be economically profitable. As a result, they are attractive targets for attacks aiming at stealing sensitive data or gaining unauthorised access to critical systems.

The best practices that cyber techies can apply to safeguard their personal and professional data by following these simple tips:

Strong Passwords: create a strong password, using passwords for all your online accounts and changing them regularly. Remember to use unique combinations!

MFA (Multi-Factor Authentication): Enable MFA wherever possible. This provides an extra degree of protection by requiring a second form of verification, such as a code texted to your mobile device and your password.

Use Secured WiFi: Use secure and encrypted Wi-Fi networks, especially while viewing sensitive information. Avoid connecting to public or unprotected networks, as they can be readily exploited. Recognising Red Flags and Staying Ahead

Social Engineering: Be sceptical of unwanted solicitations or offers, both online and offline. Cybercriminals may try to persuade or fool you using social engineering tactics. Before revealing any personal or private information, think critically and confirm the veracity of the request.

Secure Web Browsing: Only browse trustworthy websites with valid SSL certificates (look for “https://” in the URL). Avoid clicking on strange links or downloading files from unknown sources since they may contain malware or ransomware.

Report Suspicious actions: If you encounter any suspicious or fraudulent actions, report them to the relevant authorities, such as the Cyber Crime Police or your organisation’s IT department. Reporting events can assist in avoiding additional harm and aid in identifying and apprehending hackers.

Stay Current on Security Practises: Stay up to speed on the newest cybersecurity risks and best practices. Follow credible sources, participate in cybersecurity forums or seminars, and remain current on new threats and preventative measures.

Conclusion

The rise in cybercrimes and fraud cases among tech experts in Cyberabad is a disturbing trend that requires prompt intervention. We can establish a safer tech cluster that lives on creativity, trust, and resilience by adopting proactive actions, raising awareness, and encouraging cooperation. Let us work together to prevent cybercrime and ensure the future of Cyberabad’s IT ecosystem.