Netflix Scams and How to Protect Yourself
Introduction
Netflix is no stranger to its subscribers being targeted by SMS and email-led phishing campaigns. But the most recent campaign has been deployed at a global scale, affecting paid users in as many as 23 countries according to cybersecurity firm Bitdefender. In this particular campaign, attackers are using the carrot-and-stick tactic of either creating a false sense of urgency or promising rewards to steal financial information and Netflix credentials. For example, users may be contacted via SMS and told that their account is being suspended due to payment failures. A fake website may be shared through a link, encouraging the individual to share sensitive information to restore their account. Once this information has been input, it is now accessible to the attackers. This can create significant stress and even financial loss for its users. Thus, they are encouraged to develop the necessary skills to recognize and respond to these threats effectively.
How The Netflix Scam Works
Users are typically contacted through SMS. Bitdefender reports that these messages may look something like this:
"NETFLIX: There was an issue processing your payment. To keep your services active, please sign in and confirm your details at: https://account-details[.]com"
On clicking the link, the victim is directed to a website designed to mimic an authentic user experience interface, containing Netflix’s logo, color scheme, and grammatically-correct text. The website uses this interface to encourage the victim to divulge sensitive personal information, such as account credentials and payment details. Since this is a phishing website, the user’s personal information becomes accessible to the attacker as soon as it is entered. This information is then sold individually or in bundles on the dark web.
Practical Steps to Stay Safe
- Know Netflix’s Customer Interface: According to Netflix, it will never ask users to share personal information including credit or debit card numbers, bank account details, and Netflix passwords. It will also never ask for payment through a third-party vendor or website.
- Verify Authenticity: Do not open links from unknown sources sent by email or sms. If unsure, access Netflix directly by typing the URL into the browser instead of clicking on links in emails or texts. If the link has been opened, do not enter any information.
- Use Netflix’s Official Support Channels: Confirm any suspicious communication through Netflix’s verified help page or app. Write to phishing@netflix.com with any complaints about such an issue.
- Contact Your Financial Institution: If you have entered your personal information into a phishing website, you should immediately reach out to your bank to block your card and change your Netflix password. Contact the authorities via www.cybercrime.gov.in or by calling the helpline at 1930 in case of loss of funds.
- Use Strong Passwords and Enable MFA/2FA: Users are advised to use a unique, strong password with multiple characters. Enable Multi-Factor Authentication or Two Factor Authentication to your accounts, if available, to add an extra level of security.
Conclusion
Phishing campaigns which are designed to gather customer data through fraudulent means often involve sending links to as many users as possible, with the aim of monetizing stolen information. Attackers exploit user trust in online platforms to steal sensitive personal information, making such campaigns more sophisticated as highlighted above. This underscores the need for users of online platforms to practice good cyber hygiene by verifying information, learning to detect suspicious information and ignoring it, and staying aware of the types of online fraud they may be exposed to.
Sources
- https://www.bitdefender.com/en-gb/blog/hotforsecurity/netflix-scam-stay-safe
- https://help.netflix.com/en/node/65674
- https://timesofindia.indiatimes.com/technology/tech-news/netflix-users-beware-this-netflix-subscription-scam-is-active-in-23-countries-how-to-spot-one-and-stay-safe/articleshow/115820070.cms
Related Blogs
Executive Summary:
A viral message is circulating claiming the Reserve Bank of India (RBI) has banned the use of black ink for writing cheques. This information is incorrect. The RBI has not issued any such directive, and cheques written in black ink remain valid and acceptable.
Claim:
The Reserve Bank of India (RBI) has issued new guidelines prohibiting using black ink for writing cheques. As per the claimed directive, cheques must now be written exclusively in blue or green ink.
Fact Check:
Upon thorough verification, it has been confirmed that the claim regarding the Reserve Bank of India (RBI) issuing a directive banning the use of black ink for writing cheques is entirely false. No such notification, guideline, or instruction has been released by the RBI in this regard. Cheques written in black ink remain valid, and the public is advised to disregard such unverified messages and rely only on official communications for accurate information.
As stated by the Press Information Bureau (PIB), this claim is false The Reserve Bank of India has not prescribed specific ink colors to be used for writing cheques. There is a mention of the color of ink to be used in point number 8, which discusses the care customers should take while writing cheques.
Conclusion:
The claim that the Reserve Bank of India has banned the use of black ink for writing cheques is completely false. No such directive, rule, or guideline has been issued by the RBI. Cheques written in black ink are valid and acceptable. The RBI has not prescribed any specific ink color for writing cheques, and the public is advised to disregard unverified messages. While general precautions for filling out cheques are mentioned in RBI advisories, there is no restriction on the color of the ink. Always refer to official sources for accurate information.
- Claim: The new RBI ink guidelines are mandatory from a specified date.
- Claimed On: Social Media
- Fact Check: False and Misleading
Overview:
It is worth stating that millions of Windows users around the world are facing the Blue Screen of Death (BSOD) problem that makes systems shutdown or restart. This has been attributed to a CrowdStrike update that was released recently and has impacted many organizations, financial institutions, and government agencies across the globe. Indian airlines have also reported disruptions on X (formerly Twitter), informing passengers about the issue.
Understanding Blue Screen of Death:
Blue Screen errors, also known as black screen errors or STOP code errors, can occur due to critical issues forcing Windows to shut down or restart. You may encounter messages like "Windows has been shut down to prevent damage to your computer." These errors can be caused by hardware or software problems.
Impact on Industries
Some of the large U. S. airlines such as American Airlines, Delta Airlines, and United Airlines had to issue ground stops because of communication problems. Also, several airports on Friday suffered a massive technical issue in check-in kiosks for IndiGo, Akasa Air, SpiceJet, and Air India Express.
The Widespread Issue
The issue seems widespread and is causing disruption across the board as Windows PCs are deployed at workplaces and other public entities like airlines, banks, and even media companies. It has been pointed out that Windows PCs use a special cybersecurity solution from a company called CrowdStrike that seems to be the culprit for this outage, affecting most Windows PC users out there.
Microsoft's Response
The issue was acknowledged by Microsoft and the mitigations are underway. The company in its verified X handle Microsoft 365 status has shared a series information on the latest outage and they are looking into the matter. The issue is under investigation.
In one of the posts from Microsoft Azure, it is mentioned that they have become aware of an issue affecting Virtual Machines (VMs) running Windows Client and Windows Server with the CrowdStrike Falcon agent installed. These VMs may encounter a bug check (BSOD) and become stuck in a restarting state. Their analysis indicates that this issue started approximately at 19:00 UTC on July 18th. They have provided recommendations as follows:
Restore from Backup: In case customers have available backups prior to 19:00 UTC on July 18th, they should recover VM data from the backups. If the customer is using Azure Backup, they can get exact steps on how to restore VM data in the Azure portal. here.
Offline OS Disk Repair: Alternatively, customers can attempt offline repair of the OS disk by attaching an unmanaged disk to the affected VM. Encrypted disks may require additional steps to unlock before repair. Once attached, delete the following file:
Windows/System/System32/Drivers/CrowdStrike/C00000291*.sys
After deletion, reattach the disk to the original VM.
Microsoft Azure is actively investigating additional mitigation options for affected customers. We will provide updates as we gather more information.
Resolving Blue Screen Errors in Windows
Windows 11 & Windows 10:
Blue Screen errors can stem from both hardware and software issues. If new hardware was added before the error, try removing it and restarting your PC. If restarting is difficult, start your PC in Safe Mode.
To Start in Safe Mode:
From Settings:
Open Settings > Update & Security > Recovery.
Under "Advanced startup," select Restart now.
After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
After your PC restarts, you'll see a list of options. Select 4 or press F4 to start in Safe Mode. If you need to use the internet, select 5 or press F5 for Safe Mode with Networking.
From the Sign-in Screen:
Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.
After your PC restarts, follow the steps above.
From a Black or Blank Screen:
Press the power button to turn off your device, then turn it back on. Repeat this two more times.
After the third time, your device will start in the Windows Recovery Environment (WinRE).
From the Choose an option screen, follow the steps to enter Safe Mode.
Additional Help:
Windows Update: Ensure your system has the latest patches.
Blue Screen Troubleshooter: In Windows, open Get Help, type Troubleshoot BSOD error, and follow the guided walkthrough.
Online Troubleshooting: Visit Microsoft's support page and follow the recommendations under "Recommended Help."
If none of those steps help to resolve your Blue Screen error, please try the Blue Screen Troubleshooter in the Get Help app:
- In Windows, open Get Help.
- In the Get Help app, type Troubleshoot BSOD error.
- Follow the guided walkthrough in the Get Help app.
[Note: If you're not on a Windows device, you can run the Blue Screen Troubleshooter on your browser by going to Contact Microsoft Support and typing Troubleshoot BSOD error. Then follow the guided walkthrough under "Recommended Help."]
For detailed steps and further assistance, please refer to the Microsoft support portal or contact their support team.
CrowdStrike’s Response:
In the statement given by CrowdStrike, they have clearly mentioned it is not any cyberattack and their resources are working to fix the issue on Windows. Further, they have identified the deployment issue and fixed the same. Crowdstrike mentions about their problematic versions as follows:
- “Channel file "C-00000291*.sys" with timestamp of 0527 UTC or later is the reverted (good) version.
- Channel file "C-00000291*.sys" with timestamp of 0409 UTC is the problematic version.
Note: It is normal for multiple "C-00000291*.sys files to be present in the CrowdStrike directory - as long as one of the files in the folder has a timestamp of 0527 UTC or later, that will be the active content.”
The CrowdStrike will be providing latest updates on the same and advises their customers and organizations to contact their officials officially to get latest updates and accurate information. It is encouraged to refer to customer’s support portal for further help.
Stay safe and ensure regular backups to mitigate the impact of such issues.
References:
https://status.cloud.microsoft/
https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/
Executive Summary:
A video circulating on social media falsely claims that India’s Finance Minister, Smt. Nirmala Sitharaman, has endorsed an investment platform promising unusually high returns. Upon investigation, it was confirmed that the video is a deepfake—digitally manipulated using artificial intelligence. The Finance Minister has made no such endorsement through any official platform. This incident highlights a concerning trend of scammers using AI-generated videos to create misleading and seemingly legitimate advertisements to deceive the public.
Claim:
A viral video falsely claims that the Finance Minister of India Smt. Nirmala Sitharaman is endorsing an investment platform, promoting it as a secure and highly profitable scheme for Indian citizens. The video alleges that individuals can start with an investment of ₹22,000 and earn up to ₹25 lakh per month as guaranteed daily income.
Fact check:
By doing a reverse image search from the key frames of the viral fake video we found an original YouTube clip of the Finance Minister of India delivering a speech on the webinar regarding 'Regulatory, Investment and EODB reforms'. Upon further research we have not found anything related to the viral investment scheme in the whole video.
The manipulated video has had an AI-generated voice/audio and scripted text injected into it to make it appear as if she has approved an investment platform.
The key to deepfakes is that they seem relatively realistic in their facial movement; however, if you look closely, you can see that there are mismatched lip-syncing and visual transitions that are out of the ordinary, and the results prove our point.
Also, there doesn't appear to be any acknowledgment of any such endorsement from a legitimate government website or a credible news outlet. This video is a fabricated piece of misinformation to attempt to scam the viewers by leveraging the image of a trusted public figure.
Conclusion:
The viral video showing the Finance Minister of India, Smt. Nirmala Sitharaman promoting an investment platform is fake and AI-generated. This is a clear case of deepfake misuse aimed at misleading the public and luring individuals into fraudulent schemes. Citizens are advised to exercise caution, verify any such claims through official government channels, and refrain from clicking on unknown investment links circulating on social media.
- Claim: Nirmala Sitharaman promoted an investment app in a viral video.
- Claimed On: Social Media
- Fact Check: False and Misleading
