e-Zero FIR: Accelerating Cybercrime Response to Build a Cyber-Secure Bharat

Rahul Sahi & Neeraj Soni
Rahul Sahi & Neeraj Soni
Policy & Advocacy, CyberPeace
PUBLISHED ON
May 28, 2025
10

Introduction

Cyber financial offences in India have experienced an alarming surge both in terms of frequency and complexity. Be it phishing attacks or organised fraud syndicates, the nation has been facing a spurt in online financial threats, which leave the victims at their mercy because of procedural lags on the part of law enforcement agencies. To counter this, the Government of India has stepped up measures to create a Cyber-Secure Bharat, focusing on speedy resolution, accountability, and digital empowerment. A key move in this direction is the introduction of the e-Zero FIR initiative, brought forth by the Ministry of Home Affairs (MHA) with Union Home Minister Amit Shah at the helm. This newly developed digital-first system is expected to revolutionise the way cyber financial crimes, particularly those that result in high monetary losses, are handled and investigated.

What Is the e-Zero FIR Initiative?

The e-Zero FIR program is a technology-based platform that enables the automated registration of Zero FIRs for value cyber financial crimes. Led by the Indian Cybercrime Coordination Centre (I4C), Ministry of Home Affairs, the programme is now piloted in Delhi and aims to fill a pressing lacuna: the time lag involved in transitioning cybercrime complaints to First Information Reports (FIRs).

Complaints of financial frauds worth more than ₹10 lakh, reported through the National Cybercrime Reporting Portal (NCRP) or helpline number 1930, will be automatically turned into e-Zero FIRs under this scheme. Such electronic FIRs are directed to the e-Crime Police Station in Delhi, regardless of jurisdiction, and then relayed to the corresponding territorial cybercrime unit. Complainants can visit the cybercrime Police Station within 3 days and get the Zero FIR converted into a regular FIR.

Key Features of the Initiative

  1. Pilot Implementation in Delhi

Launched as a pilot project in Delhi, it will later serve as the first use case for the national rollout. The success of the pilot will determine its implementation in other states and Union Territories.

  1. Seamless Digital Integration

The project provides strong back-end integration between:

  • NCRP (National Cybercrime Reporting Portal)
  • e-FIR System (Delhi Police)
  • CCTNS (Crime and Criminal Tracking Network & Systems – NCRB)

This integrated model enables complaints to pass smoothly between platforms and agencies.

  1. Zero FIR Auto-Registration and Routing

Now, for complaints lodged through 1930 or the National Cyber Crime Reporting Portal related to financial losses exceeding the threshold of ₹10 lakh, the system will automatically register a Zero FIR to the e-Crime Police Station of Delhi and then route it to the concerned territorial cybercrime police station, triggering immediate case processing.

  1. Victim-Centric Conversion Mechanism

Complainants are given 3 days from the time of filing to physically report to the police station and transform the e-Zero FIR into a conventional regular FIR under Section 173 (1) and 1(ii) of the newly enacted Bhartiya Nagrik Suraksha Sanhita (BNSS). This ensures legal redress is quicker and easier.

Impact and Significance: The CyberPeace View

The e-Zero FIR system is a significant change in India's cybercrime enforcement, offering quicker response times and improved recovery opportunities. Cyber fraud reported within the "golden hour" can boost recovery levels of financial fraud. The system also eliminates jurisdictional barriers and procedural bottlenecks, making it more victim-friendly. Union Home Minister Amit Shah emphasised the initiative's alignment with Prime Minister Narendra Modi's vision of a digitally resilient India. The system is a scalable national model of tech-based policing supported by organised digital workflows. The initiative allows for real-time analysis of fraud graphs and detection of fraud syndicates through identification and device-based clustering. This is a step towards more automated, context-aware cyber policing, focusing on AI, identity graphs, and velocity to prevent crimes. The system is a step towards a next-generation cyber law enforcement strategy, focusing on AI, identity graphs, and velocity.

Conclusion

The roll-out of the e-Zero FIR program is a turning point in India's battle against cybercrime. By marrying automation with inter-agency coordination and easy-to-use mechanisms, the government has eradicated one of the major stumbling blocks for victims, the delay in taking legal action. Though its pilot phase targets high-value financial frauds in Delhi, its potential for having a countrywide impact is vast. With digital transactions on the upswing and frauds getting more cunning, efforts like these are the key to making a safe, responsive, and victim-centric cyber environment. CyberPeace commends and welcomes this important move towards establishing a Cyber-Secure Bharat, wherein all citizens can make digital transactions with confidence.

References

PUBLISHED ON
May 28, 2025
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