Introduction

The Telecom Regulatory Authority of India (TRAI) on 20th August 2024 issued directives requiring Access Service Providers to adhere to the specific guidelines to protect consumer interests and prevent fraudulent activities.  TRAI has mandated all Access Service Providers to abide by the directives. These steps advance TRAI's efforts to promote a secure messaging ecosystem, protecting consumer interests and eliminating fraudulent conduct.

Key Highlights of the TRAI’s Directives

• For improved monitoring and control, TRAI has directed that Access Service Providers move telemarketing calls, beginning with the 140 series, to an online DLT (Digital Ledger Technology) platform by September 30, 2024, at the latest. 
• All Access Service Providers will be forbidden from sending messages that contain URLs, APKs, OTT links, or callback numbers that the sender has not whitelisted, the rule is to be effective from September 1st, 2024.
• In an effort to improve message traceability, TRAI has made it mandatory for all messages, starting on November 1, 2024, to include a traceable trail from sender to receiver. Any message with an undefined or mismatched telemarketer chain will be rejected.
• To discourage the exploitation or misuse of templates for promotional content, TRAI has introduced punitive actions in case of non-compliance. Content Templates registered in the wrong category will be banned, and subsequent offences will result in a one-month suspension of the Sender's services.
• To assure compliance with rules, all Headers and Content Templates registered on DLT must follow the requirements. Furthermore, a single Content Template cannot be connected to numerous headers.
• If any misuse of headers or content templates by a sender is discovered, TRAI has instructed an immediate ‘suspension of traffic’ from all of that sender's headers and content templates for their verification. Such suspension can only be revoked only after the Sender has taken legal action against such usage. Furthermore, Delivery-Telemarketers must identify and disclose companies guilty of such misuse within two business days, or else risk comparable repercussions.

CyberPeace Policy Outlook

TRAI’s measures are aimed at curbing the misuse of messaging services including spam. TRAI has mandated that headers and content templates follow defined requirements. Punitive actions are introduced in case of non-compliance with the directives, such as blacklisting and service suspension. TRAI’s measures will surely curb the increasing rate of scams such as phishing, spamming, and other fraudulent activities and ultimately protect consumer's interests and establish a true cyber-safe environment in messaging services ecosystem.

The official text of TRAI directives is available on the official website of TRAI or you can access the link here.

References

1. https://www.trai.gov.in/sites/default/files/Direction_20082024.pdf
2. https://www.trai.gov.in/sites/default/files/PR_No.53of2024.pdf
3. https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2046872
4. https://legal.economictimes.indiatimes.com/news/regulators/trai-issues-directives-to-access-providers-to-curb-misuse-fraud-through-messaging/112669368

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Introduction

In the age of digital advancement, where technology continually grows, so does the method of crime. The rise of cybercrime has created various threats to individuals and organizations, businesses, and government agencies. To combat such crimes law enforcement agencies are looking out for innovative solutions against these challenges. One such innovative solution is taken by the Surat Police in Gujarat, who have embraced the power of Artificial Intelligence (AI) to bolster their efforts in reducing cybercrimes.

Key Highlights

Surat, India, has launched an AI-based WhatsApp chatbot called "Surat Police Cyber Mitra Chatbot" to tackle growing cybercrime. The chatbot provides quick assistance to individuals dealing with various cyber issues, ranging from reporting cyber crimes to receiving safety tips. The initiative is the first of its kind in the country, showcasing Surat Police's dedication to using advanced technology for public safety. Surat Police Commissioner-in-Charge commended the use of AI in crime control as a positive step forward, while also stressing the need for continuous improvements in various areas, including technological advancements, data acquisition related to cybercrime, and training for police personnel.

The Surat Cyber Mitra Chatbot, available on WhatsApp number 9328523417, offers round-the-clock assistance to citizens, allowing them to access crucial information on cyber fraud and legal matters. 

Surat Police's AI Chatbot: Cyber Mitra

• Surat Police in Gujarat, India, has launched an AI-based WhatsApp chatbot, "Surat Police Cyber Mitra Chatbot," to combat growing cybercrime.
• The chatbot provides assistance to individuals dealing with various cyber issues, from reporting cyber crimes to receiving safety tips.
• The initiative is the first of its kind in the country, showcasing Surat Police's dedication to using advanced technology for public safety.
• The Surat Cyber Mitra Chatbot, available on WhatsApp number 9328523417, offers round-the-clock assistance to citizens, providing crucial information on cyber fraud.

The Growing Cybercrime Threat

With the advancement of technology, cybercrime has become more complex due to the interconnectivity of digital devices and the internet. The criminals exploit vulnerabilities in software, networks, and human behavior to perpetrate a wide range of malicious activities to fulfill their illicit gains. Individuals and organizations face a wide range of cyber risks that can cause significant financial, reputational, and emotional harm. 

Surat Police’s Strategic Initiative

Surat Police Cyber Mitra Chatbot is an AI-powered tool for instant problem resolution. This innovative approach allows citizens to address any issue or query at their doorstep, providing immediate and accurate responses to concerns. The chatbot is accessible 24/7, 24 hours a day, and serves as a reliable resource for obtaining legal information related to cyber fraud.

The use of AI in police initiatives has been a topic of discussion for some time, and the Surat City Police has taken this step to leverage technology for the betterment of society. The chatbot promises to boost public trust towards law enforcement and improve the legal system by addressing citizen issues within seconds, ranging from financial disputes to cyber fraud incidents.

This accessibility extends to inquiries such as how to report financial crimes or cyber-fraud incidents and understand legal procedures. The availability of accurate information will not only enhance citizens' trust in the police but also contribute to the efficiency of law enforcement operations. The availability of accurate information will lead to more informed interactions between citizens and the police, fostering a stronger sense of community security and collaboration.

The utilisation of this chatbot will facilitate access to information and empower citizens to engage more actively with the legal system. As trust in the police grows and legal processes become more transparent and accessible, the overall integrity and effectiveness of the legal system are expected to improve significantly.

Conclusion

The Surat Police Cyber Mitra Chatbot is an AI-powered tool that provides round-the-clock assistance to citizens, enhancing public trust in law enforcement and streamlining access to legal information. This initiative bridges the gap between law enforcement and the community, fostering a stronger sense of security and collaboration, and driving improvements in the efficiency and integrity of the legal process.

References:

• https://www.ahmedabadmirror.com/surat-first-city-in-india-to-launch-ai-chatbot-to-tackle-cybercrime/81861788.html
• https://government.economictimes.indiatimes.com/news/secure-india/gujarat-surat-police-adopts-ai-to-check-cyber-crimes/107410981
• https://www.timesnownews.com/india/chatbot-and-advanced-analytics-surat-police-utilising-ai-technology-to-reduce-cybercrime-article-107397157
• https://www.grownxtdigital.in/technology/surat-police-ai-cyber-mitra-chatbot-gujarat/

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Introduction:

Cybercriminals can hack your phone using or exploiting some public charging stations such as at airports, Malls, hotel rooms, etc. When you plug in your phone or laptop devices into a power charger using USB, you may be plugging into a hacker. Juice jacking poses a security threat at public charging stations at airports, shopping malls and other public places that provide free charging stations for mobile, tablet, and laptop devices. 

Cybercriminals can either hack into the public charging spot or download malware or viruses through the USB port into your system. When you plug your phone, laptop, tablet or other such devices for charging at public charging stations, it can download malware to your phone and other such devices, and then hackers can access your personal information or passwords, It is really a problem since hackers can even get access to your bank account for unauthorised transactions by accessing your passwords and personal information. 

Hence it is important to think twice before using public charging spots, as it might lead to serious consequences such as malware, data leak and hacking. Hacking can gain unauthorised access to your personal information by installing malware in your device and they might monitor your device by installing monitor software or spyware to your device. This scam is referred to as juice jacking. 

FBI issued an advisory  warning about using public charging stations:

The Federal Bureau of Investigation (FBI), In May 2023, advised users to avoid using free charging stations in airports, hotels, or shopping centres. The warning comes as threat actors have figured out ways to inject malware into devices attached to publicly installed USB ports.

Updated Security measures:

We all must have seen public charging points such as airports, shopping malls, metro, and other public places that provide charging stations for mobile devices. But it can be a threat to your stored data on your device. During the charging process, your data can be transferred which can ultimately lead to a data breach. Hence utmost care should be taken to protect your information and data. iPhones and other devices have security measures in place, When you plug your phone into a charging power source, a pop-up appears to ask permission to allow or disallow the transfer of Data. There is also a default setting in the phones where data transfer is disabled. In the latest models, when you plug your device into a new port or a computer, a pop-up appears asking whether the device is trusted or not. 

Two major risks involved in the threat of Juice jacking: 

1. Malware installation: – Malware apps can be used by bad actors to clone your phone data to their device, Your personal data is transferred leading to a data breach. Some types of malware include Trojans, adware, spyware, crypto-miners, etc. Once this malware is injected into your device, It is easy for cybercriminals to extort a ransom to restore the information they have unauthorized access to.
2. Data Theft: It is important to give emphasis to the question of whether your data is protected at public charging stations? When we use a USB cable and connect to a public charging station port, cyber-criminals by injecting malware into the charging port system, can inject the malware into your device or your data can be transferred to the bad actors. USB cords can be exploited by cybercriminals to commit malicious activities.

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Best practices: 

• Avoid using public charging stations: Using public charging stations is not safe. It is very possible for a cybercriminal to load malware into a charging station with a USB cord. Hence It is advisable not to use public charging spots, try to make sure you charge your phone, and laptop devices in your car, at home or office so it will help you to avoid public charging stations.
• Alternative method of charging: You can carry a power bank along with you to avoid the use of public charging stations.
• Lock your phone: Lock your phone once connected to the charging port. Locking your device once connected to the charging station will prevent it from being able to sync or transfer data.
• Software update: It is important to enable and use your device’s software security measures. Mobile devices have certain technical protections against such vulnerabilities and security threats. 
• Review Settings: Disable your device’s option to automatically transfer data when a charging cable is connected. This is the default on iOS devices. Android users should disable this option in the Settings app. If your device displays a prompt asking you to “trust this computer,” it means you are connected to another device, not simply a power outlet. Deny the permission, as trusting the computer will enable data transfers to and from your device.  So when you plug your device into a USB port and a prompt appears asking permission to "share data" or “trust this computer” or “charge only,” always select “charge only.”

Conclusion:

Cybercriminals or bad actors exploit public charging stations. There have been incidents where malware was planted in the system by the use of a USB cord, During the charging process, the USB cord opens a path into your device that a cybercriminal can exploit, which means the devices can exchange data. That's called juice jacking. Hence avoid using public charging stations, our safety is in our hands and it is significantly important to give priority to best practices and stay protected in the evolving digital landscape. 

References: 

• https://www.cbsnews.com/philadelphia/news/fbi-issue-warning-about-juice-jacking-when-using-free-cell-phone-charging-kiosks/
• https://www.comparitech.com/blog/information-security/juice-jacking/#:~:text=Avoid%20public%20charging%20stations,guaranteed%20success%20with%20this%20method
• https://www.fcc.gov/juice-jacking-tips-to-avoid-it

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